Active discussions

Please or to access all these features

Talk
Site stuff

Join our Innovation Panel to try new features early and help make Mumsnet better.

See all MNHQ comments on this thread

Original poster

Quote function not working on app

58 replies

EarringsandLipstick · 11/05/2022 10:44

Hi @MNHQ

This problem is back again.

Quoted posts on app are being blended in with existing quote, and cutting of the text at the end.

Other posts are taking out line breaks (so posts are one long block of text, really hard to read).

Only happening this morning, having been fixed.

IOS, App. Logged out & in, persists. I'll try & do screenshots when I can

OP posts:
Original poster
EarringsandLipstick · 12/05/2022 20:09

Absolutely Clymene

Posters have been asking for proper updates via pinned posts since the new platform launch.

MN reply sporadically to threads like this & then nothing ... no general update or sharing of issues. It's so bad.

OP posts:
Clymene · 12/05/2022 19:49

Could you perhaps have pinned threads with updates for each of the different platforms?

This, along with the formatting marks instead of actual formatting makes the iOS app almost unusable

Original poster
EarringsandLipstick · 12/05/2022 18:39

I appreciate that @KimMumsnet but it's been two days & no update / resolution.

Why don't you at least post updates to the different platforms letting users know?

The whole thing is so unprofessional.

OP posts:
MNHQ
KimMumsnet · 12/05/2022 18:18

Evening, all.

We're aware of formatting issues which are happening across the site at the moment and are working hard behind the scenes to fix this asap.

We really do know how frustrating it is, so thank you for your patience and bearing with us while we get it sorted.

savoycabbage · 12/05/2022 18:13

That post had three paragraphs in. Not any more.

savoycabbage · 12/05/2022 18:13

It's crazy. If you quote anyone then your post starts immediate after theirs finishes and it's not clear at all when one starts and another finishes.

It used to be quite obvious when people quoted. Now you are at risk of quoting someone's outrageous post and it looks like you have posted it!

And nearly every post is chopped off at the end! What's that about?

Original poster
EarringsandLipstick · 12/05/2022 18:07

@LilyMumsnet

Any chance of a reply? I really think I'll end up leaving. The app is a nightmare, can't read anything, it's all in long blocks of text. Quoted posts are cut off

The mobile browser is unnavigable. Endless huge ads blocking posts, requiring huge amounts of scrolling.

How is if possible that you still can't properly sort your stuff out? And why no communication with your users? (Who are your product basically).

OP posts:
Original poster
EarringsandLipstick · 12/05/2022 17:22

@mnhq

Is there ANY hope of an update? It's still an issue and so frustrating

What's the point in having a Site Stuff section if you don't update us, and don't fix it, days later.

There's also piles of outstanding issues since the platform change, no further mention of those. Really poor.

OP posts:
Original poster
EarringsandLipstick · 12/05/2022 17:20

@HollowTalk

If you go into the drop-down menu on the top right hand side (the three bars) & look at the end of the page, it'll tell you the version. It should be 44.12. Just go to the App Store to update.

OP posts:
HollowTalk · 12/05/2022 08:58

I just came on to post this. It's so annoying! How can we tell if we are on the most up-to-date version?

Original poster
EarringsandLipstick · 12/05/2022 07:25

Any update @mnhq?

It's making threads impossible to read - because it works on the mobile browser / desktop versions, posters aren't realising so you are often missing most of a post if on the app.

OP posts:
msssm · 12/05/2022 02:08

Still happening.

JulesRimetStillGleaming · 11/05/2022 22:37

Just realised that in the mobile browser you can see the full posts so screenshotting what I see on the app

Quote function not working on app
bandhee · 11/05/2022 21:32

It's all over the artificial lawns thread 🤣

SmiledWtherisingsun · 11/05/2022 21:26

Yes this!
Still happening

Original poster
EarringsandLipstick · 11/05/2022 21:13

Yes bandhee that's what we've reported via this thread

OP posts:
bandhee · 11/05/2022 21:10

I keep seeing cut off posts, after quotes, on the app. And no spacing, text is all bunched up. It's difficult to read.

On the 'tattlelife' thread, last two posts, someone asks what somebody had been going to say. It's a case of text after a quoted post clearly been cut off again.

On the app

Original poster
EarringsandLipstick · 11/05/2022 19:40

Actually on another thread just now, quoting a long post cut off my response. So it's not fixed & seems to be linked to length.

OP posts:
Original poster
EarringsandLipstick · 11/05/2022 19:26

Ok, that's an improvement. It didn't cut off any of my text (which was happening) but it is displaying it as one block of text, no spacing or paragraphs.

OP posts:
Original poster
EarringsandLipstick · 11/05/2022 19:25

JulesRimetStillGleaming · 11/05/2022 17:06

It's not putting any spacing in but it didn't seem to cut anything off that time.

Also testing to see if the quote glitch is still happening since I've updated to latest version - to .12, instead of .11

Just writing more to check with a longer message ...

... and a bit longer

OP posts:
JulesRimetStillGleaming · 11/05/2022 17:07

That's the error

JulesRimetStillGleaming · 11/05/2022 17:06

JulesRimetStillGleaming · 11/05/2022 17:05

Version 4.4.12

I've just updated to see if that helps. I'll try quoting a post in this thread.

Testing to see whether anything is glitching when I type a longer sentence that runs over a few lines.

JulesRimetStillGleaming · 11/05/2022 17:06

It's not putting any spacing in but it didn't seem to cut anything off that time.

JulesRimetStillGleaming · 11/05/2022 17:05

LilyMumsnet · 11/05/2022 17:01

Thanks for the updates - we're investigating this as we speak.
Hoping to have it sorted really soon.

Is everyone running the latest version of the app? Flowers

Testing

Testing

JulesRimetStillGleaming · 11/05/2022 17:05

Version 4.4.12

I've just updated to see if that helps. I'll try quoting a post in this thread.

Swipe left for the next trending thread