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See all MNHQ comments on this thread

I know there are a million threads on this site already but mn your accessibility (or lack thereof) is shocking.

60 replies

AlternativePerspective · 26/04/2022 06:36

I am a voiceover user using mn on safari because to be frank the app was never very accessible and from what I read wasn’t that user friendly even if you didn’t need a screenreader so I never bothered to complain about it.

But since the new update, I can no longer:

bold/highlight/underline etc because the keyboard shortcuts no longer exist.

Can no longer tag users because the keyboard command to do that no longer exists.

Can no longer insert emoticons because although I can access the drop down every single one of the emoticons is unlabelled and simply reads “undefined”. Quote function was never accessible anyway but at least I could highlight text, now all any voiceover user or anyone who relied on keyboard shortcuts for that matter can do is type,a response. No tagging, no quoting other posters, no emoticons (although I can plum the depths of apple emogi’s for that if I so wish).

Glitches which make the site clunky are annoying and irritating.

Glitches which mean you’re freezing out your disabled users are unacceptable.

As apparently the biggest parenting site in the UK you really should be aiming to do better than this.

OP posts:
Strikemepink · 27/04/2022 07:18

Very disappointing you’ve not had a response.

Oddfood · 27/04/2022 07:17

Bumping for you OP @mnhq

SaskiaRembrandt · 27/04/2022 07:13

Accessibility is a pretty basic prerequisite. I find it quite shocking that MNHQ haven't responded to at least say they are working on a solution.,

EarringsandLipstick · 27/04/2022 07:11

This is really upsetting to read. The silence on this is upsetting also.

Agreed.

Justine posted on other threads about all they did to ensure accessibility & had long reams of text supporting this.

However, this is an actual user, who is clearly stating it's not accessible & how, based on how she accesses the site.

And MNHQ can't even reply.

And honestly, they shouldn't need to have posts reported to get a response; it's in Site Stuff - they should be actively managing that topic to respond to issues.

carefullycourageous · 27/04/2022 06:49

I'm also disappointed there has been no response to your thread @AlternativePerspective

carefullycourageous · 27/04/2022 06:48

PastMyBestBeforeDate · 26/04/2022 14:28

I have made comments on other threads but you've been far more focused than me.

I am physically disabled. Actually hitting some of the very small arrows or digits to navigate around is a bit hit or miss now. I liked the larger navigation buttons and just tapping a post to go to it from Threads I'm On.

I also found it easy to type :) to get a smiley. This no longer resolves.

I agree about the tiny arrows and have no disabilities, must be a nightmare for anyone with a tremor etc.

Whinge · 27/04/2022 06:39

I really can't believe MNHQ haven't responded to this 😢

JayAlfredPrufrock · 27/04/2022 04:20

Things ain’t what they used to be.

<wanders off muttering>

AchillesPoirot · 27/04/2022 04:19

This is really poor. I'm sorry @AlternativePerspective that you've not had an answer.

I'm another user like a pp who has issues with fine coordination in my hands. The website is unusable. I've moved to the app and it's not much better. And I can't scroll up to see who previously made this point I'm making and tag them.

It's a pretty poor show @JustineMumsnet

Wallywobbles · 27/04/2022 03:48

Disappointing this has nearly gone 24h with no response.

CiderJolly · 27/04/2022 03:46

Sorry to hear this @AlternativePerspective

I have also reported to draw attention to your thread. Hope you get a quick resolution.

milkyaqua · 27/04/2022 03:37

This is really upsetting to read. The silence on this is upsetting also.

alexdgr8 · 27/04/2022 03:27

well that says it all, really.

AmberLynn1536 · 27/04/2022 01:32

I’m appalled by this and even more appalled your complaints have not even been acknowledged by @MNHQ.

watcherintherye · 27/04/2022 00:28

Bump

Aquamarine1029 · 27/04/2022 00:20

This thread will probably "magically disappear" soon.

FlibbertyGiblets · 27/04/2022 00:15

Thelnebriati · 27/04/2022 00:10

Still nothing from MNHQ?

Seems not. Not even a holding reply to say hey there, we are needing to speak with Steve our Original Tech in the USA, so please bear with us. Embarrassing.

Thelnebriati · 27/04/2022 00:10

Still nothing from MNHQ?

FlibbertyGiblets · 26/04/2022 16:22

Hello I have reported your opening post to Mumsnet headquarters, to draw it to their attention. I hope you can get answers this week.

Best wishes.

AlternativePerspective · 26/04/2022 15:16

i am bumping this again. Come on MNHQ are you not going to even bother to comment here?

OP posts:
theDudesmummy · 26/04/2022 14:49

This is really bad and MNHQ needs to address this urgently.

SpindleInTheWind · 26/04/2022 14:49

I agree I'm finding it much harder to use.

When I use my laptop (much better for accessibility - sensory impairments - as I've got certain software on it) I can't see the images that MNers post because they're far too small and often fuzzy.

Whether I use the phone or my laptop, the amount of scrolling needed is too much at times for my physical disability. (The site is unusable on my tablet.)

Three years??!

FlibbertyGiblets · 26/04/2022 14:41

I am sorry to hear this. I hope HQ can provide some reassurance that they are listening and are actively searching for solutions.

Itwasntmeright · 26/04/2022 14:38

VoiceOver user here as well, and I concur on all points. I’ve just opened the emoticon drop down and all I’m getting is undefined undefined undefined, that is not very helpful is it.

Schlerp · 26/04/2022 14:31

AlternativePerspective · 26/04/2022 12:46

Thank you :-) tbh I am horrified at the fact this site was apparently 3 years in the making, and it’s still so full of bugs you would think it was a first draught.

Their developers must be laughing all the way to the bank.

3 years in the making? A basic free bulletin board software would work better than this.

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