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See all MNHQ comments on this thread

I can't send PMs

62 replies

BIWI · 20/04/2022 13:03

Every time I try, I get a big black box with the 'Ooops' message in it.

(Using a Mac, Big Sur, Safari 15)

OP posts:
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OhYouBadBadKitten · 30/04/2022 08:56

I can send and receive pms now, but can't get rid of the phantom notifications.
I also can't create paragraphs when composing them. If I press return (ios safari) it just sends the post rather than going onto a new line.

SpongeBobJudgeyPants · 29/04/2022 10:53

@LilyMumsnet I'm still getting the Oops screen. PM page shown for a tantalising moment, then if I click on a pm the screen of doom comes up. Google on laptop.

SpongeBobJudgeyPants · 27/04/2022 21:31

One week on, and I still can't open or send pm's. Come on MN, this is crap.

OhYouBadBadKitten · 26/04/2022 08:03

I can open my pms now. But I seem to have 3 notifications for non existing pms.

Roussette · 25/04/2022 18:44

Phew phew phew!

I can finally open PM's. I havent worked out how it all works yet, but not a problem.
Thank you for the fix MNHQ

Jellykat · 24/04/2022 21:22

Glad its not just me Tango, was thinking it was somet to do with my PC!

TangoWhiskyAlphaTango · 24/04/2022 21:02

Jellykat · 24/04/2022 19:45

I have a PM notification (by 'my mumsnet'- on my PC) but no new PM for over a year..
No new unread PM, so cant get rid of notification can i? bloody annoying!

Me too, showing 1 new message but nothing there. Cannot get rid of the bloody thing!

Duchess379 · 24/04/2022 20:12

I can't post or respond to anything at all on the app version. I've deleted & reloaded the app but still have the same 'ooops something has gone wrong' message. And the website version doesn't run well on my phone.

Jellykat · 24/04/2022 19:45

I have a PM notification (by 'my mumsnet'- on my PC) but no new PM for over a year..
No new unread PM, so cant get rid of notification can i? bloody annoying!

JinglingHellsBells · 24/04/2022 19:14

LilyMumsnet · 20/04/2022 17:55

Hi all

Thanks so much for flagging this.
We're investigating and hope to have this resolved soon.

We're really sorry for the inconvenience Flowers

4 days on and still same issue.

Solo · 24/04/2022 18:17

BusterGonad · 24/04/2022 17:41
Solo
BusterGonad I don't have the option to quote anyone anymore! I've got the @ sign, but not the quote that was there before.
I can only quote (as above) but before the change it never included the actual quote so it could be classed as a bonus I suppose, but people must think I'm mad as I add a random quotes everywhere 😂

BusterGonad I can't get what you have above, I've just C&P'd the above. Very strange!

BusterGonad · 24/04/2022 17:41

Solo · 24/04/2022 15:56

BusterGonad I don't have the option to quote anyone anymore! I've got the @ sign, but not the quote that was there before.

I can only quote (as above) but before the change it never included the actual quote so it could be classed as a bonus I suppose, but people must think I'm mad as I add a random quotes everywhere 😂

Roussette · 24/04/2022 17:29

I don't even know what the three dots are, all I know is I haven't got any

NamelessGhoul · 24/04/2022 16:23

Mummylin · 24/04/2022 12:52

MrsElm and I have managed to send pm,s. For those of you still struggling, don't click on the three dots. Open your pm dept, go to top of the screen, click on to the small pic of pen and paper, that's how we have done it, hopefully this may work for some of you.

Nope.
Any attempt yo engage with PM on any platform results in the same 500 error immediately, be that trying to send one via three dots or clicking on the notifications.
It doesn't work and hasn't since the site changed.

Solo · 24/04/2022 15:56

BusterGonad I don't have the option to quote anyone anymore! I've got the @ sign, but not the quote that was there before.

BusterGonad · 24/04/2022 13:33

LilyMumsnet · 20/04/2022 17:55

Hi all

Thanks so much for flagging this.
We're investigating and hope to have this resolved soon.

We're really sorry for the inconvenience Flowers

I can't post on threads unless I include a quote. Hence why I've just added a quote now.

Mummylin · 24/04/2022 13:27

A lot of the ones in my list also say that user deleted them, but I didn't , not ever. I like to keep them. I too hate change. I keep working out where all the the new things are, then I still can't find it when I look later. And lots don't work anyway.

Solo · 24/04/2022 13:17

I'm on Chrome and getting the Ooops black box. I've also lost loads of my PMs and some of them had info on them that I was keeping and needed to access. Some even say that I have requested their deletion - which I haven't.
You can't have the whole thread open either, so have to go page after page - which I hate. I hate change, and this is painful!

Mummylin · 24/04/2022 13:10

I originally had a big black page which I posted at beginning, then somehow that disappeared. So tried my new way and sent a couple of pm,s which others can't open. But it's actually worked for the first time between me and MrsEms. I still have two I can't open.I have in that side list a pm which I sent to Normanstanleyfletcher in 2013 !!!
obviously my way can't help you, wish it could.

Roussette · 24/04/2022 13:03

That's all well and good if you can open your PM's !

I can't. I go to My Musmnet, this is what shows when I click on 'Private Messages'

Error 500

Apologies, our server seems to be having a moment…
We're making it a strong cuppa and hope to have it back up and running shortly. Please check back in a few moments.

Mummylin · 24/04/2022 12:52

MrsElm and I have managed to send pm,s. For those of you still struggling, don't click on the three dots. Open your pm dept, go to top of the screen, click on to the small pic of pen and paper, that's how we have done it, hopefully this may work for some of you.

NamelessGhoul · 24/04/2022 12:07

Roussette · 24/04/2022 11:53

I don't want MNHQ to think that clicking on 3 dots has solved others problems!

I can't access PMs at all. Can't send, can't see, can't receive, can't look!

Exactly the same.

SpongeBobJudgeyPants · 24/04/2022 12:03

Clicking on the three dots doesn't give me that option unfortunately.

Roussette · 24/04/2022 11:53

I don't want MNHQ to think that clicking on 3 dots has solved others problems!

I can't access PMs at all. Can't send, can't see, can't receive, can't look!

MrsElm · 24/04/2022 11:14

Mummylin · 24/04/2022 10:21

Try clicking on the small pic at the top which has a sheet of paper with a pen. ! That's how I sent mine. Then you add the name of who you want to send to.

Thank you 😊