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Original poster

Active not working

38 replies

numberthirtytwowindsorgardens · 15/03/2022 10:34

@mnhq

Every time I try to go to active (whether through saved links or through Google), I get the attached page. I've tried clearing cookies as per Justine's advice on another thread, but no change.

Can you advise? I'm using Samsung Internet on an android phone.

Active not working
OP posts:
Nosnogginginthekitchen · 15/03/2022 14:07

clearing cookies didn't work, incognito browser seems to

Nosnogginginthekitchen · 15/03/2022 14:04

Same as above Samsung phone, chrome browser

dementedpixie · 15/03/2022 14:00

@dementedpixie

Its not working properly on Samsung Internet but have managed to get on via the app and can see threads I'm on again
Although I cant see this reply on the app but can see on the mobile site
dementedpixie · 15/03/2022 13:41

Its not working properly on Samsung Internet but have managed to get on via the app and can see threads I'm on again

Original poster
numberthirtytwowindsorgardens · 15/03/2022 13:40

Same response, @KatyMumsnet. Attached.

I don't know how to use a private browser (and tbh am not wildly keen to change even more settings ...)

Active not working
OP posts:
MNHQ
KatyMumsnet · 15/03/2022 13:26

Hey, @Auntieobem @ClaudineClare @numberthirtytwowindsorgardens

What happens if you go directly here - www.mumsnet.com/Talk/active-conversations

And do you mind trying in a private/incognito browser?

Thanks!

Auntieobem · 15/03/2022 12:51

Same here, have cleared cookies and it's made no difference. Samsung and chrome

gamerchick · 15/03/2022 12:11

I just assumed it was because of all the faffing. Going to expect hiccups.

MNHQ
DawnMumsnet · 15/03/2022 12:10

Hi @numberthirtytwowindsorgardens,

Thanks for flagging this - we're sorry you (and several others) are having this problem.

We're in the process of launching the new site but we've been having some teething problems this morning. There's more information on this thread - Is this the new platform? - and Justine's posting any updates there.

In the meantime, can you try clearing your cookies and then logging back in? Here's how to do it.

Thanks for bearing with us.

ClaudineClare · 15/03/2022 12:03

Same here, cleared cookies still won't work. Samsung phone, using Chrome.

ohidoliketobe · 15/03/2022 11:13

I've just cleared my cookies and it's fixed it

dementedpixie · 15/03/2022 11:12

The site is unusable just now

ohidoliketobe · 15/03/2022 11:09

Same here, also Samsung/ Android