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Original poster

Website continually crashing on mobile device?

119 replies

ShirleyPhallus · 13/10/2021 12:43

I’m using IOS and pretty much every day now, MN will scroll for a while but then just stop half way through the page, nothing else loads, it stops on loading and I can’t click any of the buttons on the bottom nav.

All other websites work fine. Any ideas @MNHQ?

Website continually crashing on mobile device?
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18
SuddenArborealStop · 08/11/2021 22:11

Happening frequently over the last few weeks. Chrome on android Samsung galaxy.
Currently it seems to be an ad for bluebird care causing the issue or mumsnet anabelle karamel recipe videos

cantgetmyheadroundit · 08/11/2021 13:56

Yep, all the same again as it was a couple of weeks ago.

DuckWithOneWing · 07/11/2021 21:58

It's happening for me with the laithwaites advert.

I can't get a screenshot because my phone freezes until the advert is finished

RicStar · 07/11/2021 18:10

I have this today too - page freezes and I cant get past it or go back to active etc also on Samsung, mobile (not app) chrome.

MNHQ
JoMumsnet · 06/11/2021 12:19

Thanks for the screenshot, @SusannaRowan. We're sorry this is still happening for many of you. We're still looking into this and will be back as soon as we have an update.

yossell · 06/11/2021 10:32

Same here, chrome on android

Stretchandsnap · 06/11/2021 10:30

Bah - flipping autocorrect. In safari the screen freezes

Stretchandsnap · 06/11/2021 10:30

I’m so glad it’s not my iPad, I thought I was going to have to get a new one! In safari the screen constantly freezes, can’t select a thread, scroll up or down, have to close the tab and start again, and then it does it again - so annoying!

SusannaRowan · 06/11/2021 10:22

Here's a screen shot, but asfai can see it looks normal. The advert is just off screen as I've scrolled past (it was Uniqlo) and the screen froze. Had to switch the screen off and on to get it moving again. Usually it freezes with the advert still there. I cleared the cache which has helped a bit, but it is still happening.

Website continually crashing on mobile device?
sluj · 05/11/2021 20:17

Same here, the screen looks ok, it just freezes and its difficult to get out of Mumsnet
I'd use the Talk app but it won't let me use I'm watching or I'm on , it just keeps telling me to log on but it knows it's me, so I must be logged on already??

SusannaRowan · 05/11/2021 16:04

Thanks, I don't think a screenshot will show anything as it looks normal, just refuses to scroll. I'll have a go though next time it does it, needless to say it's working at the moment!

MNHQ
soniamumsnet · 05/11/2021 15:28

Thanks @grapewine. We're taking a look into this now. Any screenshots would be useful. Thanks for being patient! Flowers

grapewine · 05/11/2021 15:23

@SusannaRowan

Yep, me too. Android 10 on a phone using Chrome. I can't scroll past certain ads, it just sticks. If I switch the screen on and off it works again, but it's a pain. CEX is the ad that's causing it the most. Keep meaning to clear my cache and maybe select non targeted ads.
Exactly he same info and problem here. Several times over the last week, today included.
MNHQ
soniamumsnet · 05/11/2021 15:15

Hi @sluj @Firstinlastout @SusannaRowan thanks for these reports and sorry this is causing problems. We're looking into this now. Also, if you are able to provide a screenshot, it would be really helpful. Flowers

SusannaRowan · 05/11/2021 10:16

Yep, me too. Android 10 on a phone using Chrome. I can't scroll past certain ads, it just sticks. If I switch the screen on and off it works again, but it's a pain. CEX is the ad that's causing it the most. Keep meaning to clear my cache and maybe select non targeted ads.

sluj · 05/11/2021 08:12

All the time Hmm

Firstinlastout · 04/11/2021 22:29

This is still happening now!Mobile,when I get to the ad.Just came across this thread as was looking to see if anyone else had the same problem.

Cocolapew · 01/11/2021 23:12

This has just happened 5 times in a row for me, its impossible to read anything. I have to close the tab down completely.
Chrome on Android

sluj · 31/10/2021 09:21

It's unusable for me today. The Talk app is OK but despite me being logged in it won't show me "I'm on" or "I'm watching" as it says I need to be logged in Hmm

MNHQ
KimMumsnet · 30/10/2021 16:55

Thanks for your patience with this - we are trying to get to the bottom of it at the moment.

AmberLynn1536 · 30/10/2021 01:22

@Tangofandango

My iPad is still freezing, then closes the page. Safari on iPad. This has been over a week now.
Exactly the same for me, the pages are freezing, crashing, reloading then jittery and jumping, it’s completely unusable.
Beamur · 30/10/2021 00:21

Freezing again. Still on the tails ad every time

MNHQ
soniamumsnet · 29/10/2021 12:13

Hi @Tangofandango and @sluj thanks for these reports - we're taking another look into this now. Flowers

Tangofandango · 28/10/2021 18:40

My iPad is still freezing, then closes the page. Safari on iPad. This has been over a week now.

sluj · 28/10/2021 17:35

Mine has started doing it again today after 2 or 3 good days. Chrome on android