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Original poster

Can't access site or app using WiFi

86 replies

MrsMidgeMaisel · 19/06/2021 10:42

Hi

All of a sudden this morning I've been unable to access both the app and the site.

I thought the site was down but after several hours and nothing showing on social media I asked a friend to check and they confirmed they can access the site.

I've had to switch my WiFi off and use data in order to post this. I've tried repeatedly switching it off and on and every time I try to access the site using WiFi I can't get on.

For info my provider is Hyperoptic, please can you look into this?

OP posts:
Sandinyourshoes · 19/06/2021 18:55

I tried the Lougle's suggestion of restarting the router and can now access with wifi, many thanks Lougle.

koalaroobear · 19/06/2021 18:46

Same here with Virgin. Fine on Data.

Puffincino · 19/06/2021 18:44

Me too, also on Virgin. Happens regularly but fine if I switch to 4g. No other sites that I use have this problem.

throwaway201809 · 19/06/2021 18:19

My ISP is Virgin, I'm unable to access the Mumsnet mobile site on WiFi. No other site affected. Fine on mobile data

DinaofCloud9 · 19/06/2021 18:12

Yes same for me. All other sites are fine.

SophiesMummySaid · 19/06/2021 18:10

Same! iPhone and iPad on safari : “server is taking too long to respond” on wifi, ok on mobile data. Vodafone broadband.

Lunde · 19/06/2021 16:45

Same issue - have actually been getting an "oops we're working on it" from MN for the past 5 hours

2Rebecca · 19/06/2021 16:42

Same issue with Virgin wifi. Fine on my phone when off wifi but nil on computer or tablet or phone on wifi

Lougle · 19/06/2021 15:46

I had a similar problem with Tesco once - couldn't check out my basket. When I spoke to their techs they suggested restarting the router. They said their obviously had been a problem with the site, but after the problem resolved my router was redirecting to the error page rather than finding the site afresh. Restarting the router flushed the connections and it was all fine after that.

WhatMattersMost · 19/06/2021 15:45

Me too. Virgin. (The service provider, obv!)

elp30 · 19/06/2021 15:42

I'm in the US and I couldn't get in either on the app or my computer. I have left my house and am using LTE and I'm back in. 🤷🏻‍♀️

Original poster
MrsMidgeMaisel · 19/06/2021 15:40

Haven't been on at all through WiFi. Hopefully it's sorted soon as I also can't use all my data for MN.

OP posts:
Fluellablue · 19/06/2021 15:29

Mine too. Also with Virgin.

EndoplasmicReticulum · 19/06/2021 15:29

I seem to be on at the moment on WiFi.

AdvancedHigher · 19/06/2021 15:16

Well that worked (using my 4G) But I’m not going to use all my Data on MN so bye for now and hopefully you’ll fix the WiFi glitch 😊

AdvancedHigher · 19/06/2021 15:14

There’s definitely a problem. I closed the MN page because i got the wheel of doom when I tried to post the above. I then logged back in on WiFi still and was able to get back on to ‘Site Stuff’ and the above message wasn’t here. I attempted to navigate away to ‘Talk’ and it froze again.

I turned off my WiFi, logged in on 4G, got here, no problem and my message above was there - am now posting this and seeing if I have same problem or whether being on 4G solves it.

It’s been like this all morning. Sometimes I haven’t been able to get on at all using WiFi (and have been absolutely fine with other sites so it’s MN specific)

Will try and post this.

AdvancedHigher · 19/06/2021 14:58

Same here. I can log on (using Safari on Virgin broadband) even get on a thread but then if I want to do something else like click on ‘Threads I’m on’ or ‘Search’ or ‘Talk’ - it freezes. I have to open up another window, search for Mumsnet again and then IF I can get onto a thread, the same scenario repeats. I’ve tried using Chrome, same happens.

To post this message, I’ve searched for MN again, come straight to ‘Site stuff’ and have posted this.

I’m using an IPhone.

I’ll post this and see if I can do anything after ie. Click on ‘Talk’ and get on another thread.

Will report back.

Sandinyourshoes · 19/06/2021 14:50

Same here, can only access on 4g. On wifi I get an Oops error message.

Scrawlit · 19/06/2021 13:26

Both using wifi. The only difference is I'm not automatically logged in on my phone.

MNHQ
YetAnotherBeckyMumsnet · 19/06/2021 13:25

Thanks all - please bear with us, we're investigating now. Gin

Scrawlit · 19/06/2021 13:24

Yes I've been having problems on my kindle this morning. Just keeps timing out. All other websites fine - just mumsnet. And only on my kindle - no problems on my phone.

otterbaby · 19/06/2021 13:15

Yep - Facebook and other apps working on wifi but can only access Mumsnet on 4g.

LarryVeest · 19/06/2021 13:10

Same problem here!

BeBraveAndBeKind · 19/06/2021 13:01

Same here - also on Virgin. It works fine from my laptop (MacBook Safari) but just won't load on the phone (Android, Chrome).

IGetOver · 19/06/2021 12:56

Same! I thought the site was down as all other sites are fine, switched off wifi and it came straight on

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