Active discussions

Please or to access all these features

Talk
Site stuff

Join our Innovation Panel to try new features early and help make Mumsnet better.

See all MNHQ comments on this thread

Original poster

Can't access site or app using WiFi

86 replies

MrsMidgeMaisel · 19/06/2021 10:42

Hi

All of a sudden this morning I've been unable to access both the app and the site.

I thought the site was down but after several hours and nothing showing on social media I asked a friend to check and they confirmed they can access the site.

I've had to switch my WiFi off and use data in order to post this. I've tried repeatedly switching it off and on and every time I try to access the site using WiFi I can't get on.

For info my provider is Hyperoptic, please can you look into this?

OP posts:
LadyDanburysCane · 20/06/2021 10:07

I am repeatedly asked to login again. Each time I change topic I get the login screen. Nightmare. Don’t know if it’s the same issue as PPs.

MNHQ
LilyMumsnet · 20/06/2021 09:42

@Killahangilion

I’m in Ireland and the site was inaccessible all of yesterday. I don’t think it was a wifi issue though because everything else was working fine on my tablet on phone. Sad
Hello, is it working as normal for you now? Flowers
Killahangilion · 20/06/2021 07:32

I’m in Ireland and the site was inaccessible all of yesterday. I don’t think it was a wifi issue though because everything else was working fine on my tablet on phone. Sad

OytheBumbler · 19/06/2021 23:07

@purplecorkheart

Back for me now. I have not been able to log on via browser or app all day. I now know I am a mumsnet addict. I tried to log on a scary many times today
Same for meBlush

I posted above then lost mn again for a couple of hours. I've had to talk to people!

Hopefully fixed now🤞

purplecorkheart · 19/06/2021 22:59

Back for me now. I have not been able to log on via browser or app all day. I now know I am a mumsnet addict. I tried to log on a scary many times today

gamerchick · 19/06/2021 22:56

Been off (mostly) and on all day. WiFi or with data. I should have screen shot the sorry the site is down we're working on it message I got earlier.

EndoplasmicReticulum · 19/06/2021 22:54

Back on now. It's been onny offy all day though.

JaneJeffer · 19/06/2021 22:53

Thanks @StevenTechMumsnet

MNHQ
StevenTechMumsnet · 19/06/2021 22:52

Hi all, I'll pass the twitter suggestion on to our community team. We don't get let near twitter in tech world Smile

Viviennemary · 19/06/2021 22:50

Md too for the last few hours. Got on only once and again now. Just wouldnt load at all.

Thislittlekitten · 19/06/2021 22:48

I was having the same issue all evening but I seem to be getting on ok now.

JaneJeffer · 19/06/2021 22:48

@OytheBumbler

It's been down all day for me. I couldn't work out why there was nothing about it on Twitter.

Just come back now on WiFi.

Yes @StevenTechMumsnet a Twitter post would have helped. I deleted and reinstalled the app!
MNHQ
StevenTechMumsnet · 19/06/2021 22:33

Hi all, sorry about this. We had a networking issue. Can you try now? Thanks

NiceGerbil · 19/06/2021 22:33

I just a second so ago got a site is down message on WiFi. Tried again I was ok.

Judystilldreamsofhorses · 19/06/2021 22:32

Also having this issue - the “oops” message is quite annoying! P

GirlWithTheYellowHat · 19/06/2021 22:04

Also having this issue

wakinguptosunshine · 19/06/2021 21:36

I have the same issue. I can only access mumsnet (both website and app) on 4g not on Wi-fi (tried on both iPad and mobile). All other sites working fine on Wi-fi.

MNHQ
RivkaMumsnet · 19/06/2021 21:35

Hi there,

Just wanted to update you on what is going on. Our tech team has made some tweaks to a few things that were likely to be causing the issue. It seems to be fixed for most people now but we are aware some people still can't access the site.

We are working hard on this and will resolve it as quickly as we can for the users still affected.

magicstar1 · 19/06/2021 21:20

Still down for me. Any updates @YetAnotherBeckyMumsnet?

OytheBumbler · 19/06/2021 20:51

It's been down all day for me. I couldn't work out why there was nothing about it on Twitter.

Just come back now on WiFi.

NiceGerbil · 19/06/2021 19:31

Oddly mine is fine but on mobile data I keep getting told the site is unsafe and it won't connect.

Which is a bit unnerving tbh. Re site insecure message.

WarOnWoman · 19/06/2021 19:27

@mnhq still having problems getting on site. Virgin too. Both on laptop (either laggy or not able to get on). Not working on mobile at all.

magicstar1 · 19/06/2021 19:24

Same here….I’m in Ireland and using Sky wifi, but it will only work on my mobile data.

I’d say the reason you don’t have hordes of reports is that it just looks like the site is down, unless to happen to go out and login using the phone data.

Sandinyourshoes · 19/06/2021 19:20

Back on 4g as after about 10 minutes it's stopped working on wifi again! (TalkTalk, iphone se and safari on macbook) Sad

oneofthose · 19/06/2021 18:58

Same for me, thought the site was down but saw no mention of anyone else having the same issue. Changed to 4G and it's working, but can't access on wifi all day now.

Swipe left for the next trending thread