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Original poster

Can't access site or app using WiFi

86 replies

MrsMidgeMaisel · 19/06/2021 10:42

Hi

All of a sudden this morning I've been unable to access both the app and the site.

I thought the site was down but after several hours and nothing showing on social media I asked a friend to check and they confirmed they can access the site.

I've had to switch my WiFi off and use data in order to post this. I've tried repeatedly switching it off and on and every time I try to access the site using WiFi I can't get on.

For info my provider is Hyperoptic, please can you look into this?

OP posts:
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Original poster
MrsMidgeMaisel · 29/06/2021 08:41

It seems to be fixed again now

OP posts:
Puffincino · 29/06/2021 07:34

Me too. As I said before this is a recurring problem.

OytheBumbler · 28/06/2021 23:41

Yep. Happening to me again.

Thislittlekitten · 28/06/2021 23:20

Same here. I can’t access the site when on WiFi.

mrsmacmc · 28/06/2021 23:18

Same here HmmHmm

Viviennemary · 28/06/2021 23:12

Just happened to me. Couldn't get on for about 10 minutes or so. OK now.

EndoplasmicReticulum · 28/06/2021 23:10

It's happening to me again too.

Original poster
MrsMidgeMaisel · 28/06/2021 22:49

Same thing happening again ...!

OP posts:
LadyDanburysCane · 21/06/2021 18:13

@JoMumsnet

Thanks for letting us know, *@Gladioli23* - glad everything's working fine for you now.

Just checking in with @EndoplasmicReticulum, @Redapplewreath, @CovidCorvid, @Trentgirl and @LadyDanburysCane - how are things for you today?

All good so far, thanks.
isthismylifenow · 21/06/2021 16:59

I have this issue quite a lot. I thought it was just my wifi but I have no problems with other pages. I'm not in the UK so I don't think it's an isp issue.

MNHQ
JoMumsnet · 21/06/2021 16:41

@RaspberryCoulis and @Redapplewreath - that's great. Thanks for letting us know.

Redapplewreath · 21/06/2021 16:23

All back to normal thanks Jo.

RaspberryCoulis · 21/06/2021 16:15

I had issues over the weekend too - also use Virgin broadband. Fine today though.

Trentgirl · 21/06/2021 16:13

Aha! Fixed, thank you.

MNHQ
StevenTechMumsnet · 21/06/2021 15:23

Hi Trentgirl, the best way to fix that is to log out completely, then log in again - you can use this link to log out then log in again at the top of the page. After that, notifications should work. Apologies for the hassle.

Trentgirl · 21/06/2021 13:25

My access is still weird. I’m on my mobile, at home using wifi. No problem in general, but if I click on the person icon on the top right and then on ‘notifications’ it asks me to log in. I’m clearly logged in, but if I enter my password etc it just reloads the same log in request page. Still no red circle on the person icon which used to tell me I there were new posts in my watchlist.
🤷‍♀️

MNHQ
JoMumsnet · 21/06/2021 12:48

That's good news, thanks for letting us know.

CovidCorvid · 21/06/2021 12:43

Things are good for me today thanks.

EndoplasmicReticulum · 21/06/2021 12:39

Hello all fine at the moment.

MNHQ
JoMumsnet · 21/06/2021 12:34

Thanks for letting us know, @Gladioli23 - glad everything's working fine for you now.

Just checking in with @EndoplasmicReticulum, @Redapplewreath, @CovidCorvid, @Trentgirl and @LadyDanburysCane - how are things for you today?

Gladioli23 · 20/06/2021 21:10

Mine seems to be working fine now, so thank you for looking into this :)

EndoplasmicReticulum · 20/06/2021 12:05

I'm getting the Oops again now on WiFi.

Redapplewreath · 20/06/2021 12:00

Pages are opening now ok, but still hanging forever if I try to post anything and often then I lose the page. Also with Virgin.

CovidCorvid · 20/06/2021 11:53

I couldn’t get on until the evening yesterday…am also with virgin.

Kept getting a Mumsnet screen with an error message, the one with the big Mumsnet logo. Something about the server not been reached.

I’m still getting that screen occasionally today.

Trentgirl · 20/06/2021 10:15

Similar problem here, not exactly the same.

Yesterday I couldn’t get onto the site on my mobile outside of a wifi zone. At home, I can access the site, but when I click on ‘notifications’ it asks me to log in again. I try to log in and it just asks the same thing. And yet, I’m posting this message so I’m definitely logged in.

Usually I get a red circle showing that someone has posted on a thread I’m watching. That no longer appears.