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Ads cutting out phone audio

38 replies

MaizeBlouse · 11/11/2020 15:12

Is anyone else having this issue: the new ads that contain audio keep cutting out whatever audio is playing on your device?

I wish I was listening to music or a podcast but in reality the ads are cutting out the white noise I'm playing on spotify to help the baby go to sleep.

This is soooo annoying @mumsnetHQ can you get rid of these please? Extra points if you remove the ones of Gemma bloody Collins.

OP posts:
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Harmarsuperstar · 12/11/2020 13:05

It's just happened again on this one though

Ads cutting out phone audio
Harmarsuperstar · 12/11/2020 12:21

Thanks Grin

soniamumsnet · 12/11/2020 10:57

Just popping in to say that these issues should now have been resolved. Sorry for any inconvenience and thanks for your patience. Flowers

soniamumsnet · 12/11/2020 10:35

Hi - thanks for the screenshots which are really useful. We'll have a look into this now and keep you updated. Flowers

MaizeBlouse · 11/11/2020 20:13

This one too

Ads cutting out phone audio
OP posts:
MaizeBlouse · 11/11/2020 20:09

Its a Samsung s20 ultra that I'm using

Ads cutting out phone audio
OP posts:
Harmarsuperstar · 11/11/2020 20:08

It's just happened on this one

Ads cutting out phone audio
PolytheneHam · 11/11/2020 20:08

Yes, I've had that problem! Using Samsung Galaxy S9 and Google Chrome

MaizeBlouse · 11/11/2020 20:07

I'm using a Samsung and the inbuilt Internet app. Don't have screenshots but its basically any ad that runs with audio, like the Gemma Collins one.
The audio doesn't play (as my phone is on silent) but it cuts out the audionooayibg through my Spotify, which 99.8% of the time is "baby white noise sleepy sounds".
Is there a way to stop the ad audio overriding my phones audio?
Thanks for responding to my post. I'll try and get a screenshot if I can

OP posts:
Harmarsuperstar · 11/11/2020 20:06

Yes this happens to me too with certain ads. Samsung galaxy s20 om chrome

EspressoPatronum · 11/11/2020 20:05

Same happening on chrome on my Google pixel 3

LilyMumsnet · 11/11/2020 19:49

Hi OP

Can you let us know what device and browser you're using, and can we have screenshots of the ad(s) causing issues? Flowers

VeggieSausageRoll · 11/11/2020 15:20

This is so annoying, also cuts out here whilst playing plinky plonky lullabies trying to get toddler to sleep!