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Original poster

Ads cutting out phone audio

38 replies

MaizeBlouse · 11/11/2020 15:12

Is anyone else having this issue: the new ads that contain audio keep cutting out whatever audio is playing on your device?

I wish I was listening to music or a podcast but in reality the ads are cutting out the white noise I'm playing on spotify to help the baby go to sleep.

This is soooo annoying @mumsnetHQ can you get rid of these please? Extra points if you remove the ones of Gemma bloody Collins.

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7
CommunistLegoBloc · 20/11/2020 14:12

Thank you!

MNHQ
soniamumsnet · 20/11/2020 14:00

Hi - just popping in to say that should now be fixed. Sorry for the inconvenience and thanks so much for all your patience so far. Flowers

TheHobbitMum · 20/11/2020 12:11

Thank you Grin

MNHQ
soniamumsnet · 20/11/2020 11:37

Hi - thanks for all the reports on this and we're really sorry for the inconvenience caused.

We've investigated and are expecting to have a fix today. Flowers

TheHobbitMum · 19/11/2020 21:47

I'm just glad it wasn't only me 😂 I've not long installed a software update and it started happening just after that, it could be a coincidence as I'm useless with tech so I've no idea if it's relevant or not 😂

ScottishStottie · 19/11/2020 21:14

I hadnt really noticed the adverts themselves at all, my phone is always on silent so wasnt aware of the silence being interupted. So couldnt figure out why my music wasnt playing automatically in the car like it should have been!

TheHobbitMum · 19/11/2020 20:58

Yeah, I've missed important calls as the MN ads have taken priority for audio when on my headphones :( Hopefully it'll be fixed soon as I can't be on MN while this is happening on every thread, it's frustrating

ScottishStottie · 19/11/2020 20:41

Ahhh @thehobbitmum that has cleared up why my car bluetooth has been trying to play 'mumsnet' as standard rather than my spotify!

Very very annoying... Its defo made me go on mn a lot less often than i had been.

MNHQ
EstherMumsnet · 19/11/2020 20:37

Bear with us - we're getting our tech team to take a look.

user18435677565533 · 19/11/2020 16:41

Still happening @mnhq

TheHobbitMum · 19/11/2020 16:40

Just to show the audio continues playing I've taken a screenshot of the audio playing while looking through the list of active threads (as I haven't shut it down yet)

Ads cutting out phone audio
TheHobbitMum · 19/11/2020 16:38

I've come in here to find out if others had this issue, it's getting so bad I'm ready to leave Mumsnet once and for all. Every thread I read the advert starts up an audio/video separate to the thread and overrides any audio I'm currently using. It's making the threads jumpy as hell too. The audio/ad will stay playing as a separate item even if I've closed the thread/Mumsnet, I have to manually remove the audio everytime, I've added a photo to show what I mean with the audio opening up separately to MN @MNHQ please can we sort this?

Ads cutting out phone audio
CommunistLegoBloc · 18/11/2020 22:13

@mnhq any update on this? If anything it's getting worse! The only pages I don't get it are TIA and Watching. Every single thread has this

AriadnesWeb · 18/11/2020 06:36

The autoplaying of ads is getting ridiculous. It uses data when not on wifi and is really intrusive. I do not currently use an as blocker as I accept ads as the price of using a free website but having autoplaying videos you can't choose to opt out of and that use up data and impact other things that you are doing (even with them muted) means that I will be using one from now on.

Original poster
MaizeBlouse · 17/11/2020 19:47

Yes it is still happening for me too @mumsnetHQ

Ads cutting out phone audio
OP posts:
Harmarsuperstar · 17/11/2020 19:41

Still happening...

AmarillobyMorning · 16/11/2020 17:47

This happens on pretty much every thread.

CommunistLegoBloc · 16/11/2020 15:10

This is driving me mad. It's happening on every single thread I go on (even this one!) and means if I'm bluetoothing music to a speaker, it cuts out constantly. I basically can't use MN (on Chrome, android phone) when I'm also listening to something.

WotNoLoobrush · 15/11/2020 19:56

Personally, I accept ads to a point, but when it blocks/overrides what you're reading or listening to, I draw the line.

WotNoLoobrush · 15/11/2020 19:54

Glad I found this thread and it's not just me. Yes, still happening and yes, it's bloody annoying. Please resolve MNHQ! Chrome on pixel 3 here (same as a PP)

MNHQ
FlissMumsnet · 14/11/2020 21:05

Hi MaizeBlouse, thanks for keeping us updated - any more issues?

Original poster
MaizeBlouse · 12/11/2020 21:02

Thanks for sorting it, @soniamumsnet, pretty sure this is fixed now.

OP posts:
MNHQ
soniamumsnet · 12/11/2020 15:56

Thanks for the further reports. The fix does take time to filter through, so please give us a shout if it's still causing problems later on. Thanks for your patience. Flowers

psychomath · 12/11/2020 14:26

Having the same issue on a Samsung J3 using Samsung Internet - can't screenshot the ad as it's not loading but it's a giffgaff one.

Harmarsuperstar · 12/11/2020 13:48

Definitely still happening repeatedly