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Original poster

Mumsnet Premium issue

39 replies

DebbieFiderer · 14/05/2020 06:21

I signed up to Premium pretty much straight away, and it was all fine, but I've just noticed I am getting ads again, including ones suggesting I sign up to Premium Hmm any idea why this is happening? I know the payment went out a couple of days ago so my subscription should still be live.

Mumsnet Premium issue
OP posts:
Tartyflette · 14/05/2020 08:21

Yep, me too. And the system clearly shows i am signed up to premium,

SeriouslyRetro · 14/05/2020 08:19

Not surprised, just disappointed.

Etc etc.

homemadecommunistrussia · 14/05/2020 08:15

I clicked on the premium ad and it took me to my account page showing I was already signed up. The system clearly knows who I am and that I paid...

tribpot · 14/05/2020 08:09

Yep, I'm seeing ads as well now. Turning my ad blocker back on and perhaps will donate my money to that next time!

donquixotedelamancha · 14/05/2020 08:07

I'm amazed to see technical problems with the premium service. Everything else is usually so smooth and bug free.

Original poster
DebbieFiderer · 14/05/2020 07:37

Less ads, sure, but an ad asking me to sign up for Premium when I am already a member suggests something is wrong.

OP posts:
homemadecommunistrussia · 14/05/2020 07:32

Me too. I have checked and a payment was taken on the 10th. Bit miffed tbh.Hmm

CodenameVillanelle · 14/05/2020 07:05

Fewer ads was fine, but immediately getting lots more ads is not

SorrelForbes · 14/05/2020 07:05

Yep ads appearing again as of yesterday!

GrimmsFairytales · 14/05/2020 06:53

I'm sure it was always advertised as less ads, not no ads.

Very frustrating, but i'm doubtful they will do anything about it.

PrimeraVez · 14/05/2020 06:52

Oh wow. That's a real fuck up. I was considering paying for Premium but definitely wont be now. Considering the size of the MN wage bill, how can they have such poor tech know-how?!?

CodenameVillanelle · 14/05/2020 06:48

I cancelled my subscription as I was only ever planning to have it for the lockdown period and despite having it until 8/6 I immediately started getting ads again. The lack of ads was the only benefit I accessed from premium. Can you sort this out please? It's pretty crap to take money and fail to do the thing that people have paid for.

UtterlyUnimaginativeUsername · 14/05/2020 06:48

I'm having the same issue.

needtowalkmore · 14/05/2020 06:38

Same with me so I have cancelled my subscription unfortunately. I was happy to help support but, after this, wasn’t satisfied with the premium service on offer.

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