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Original poster

App won’t connect to the internet

95 replies

EggplantVestibule · 07/04/2019 20:57

When I try to use the app, I just get a blank page telling me that it can’t connect to the internet. Our connection is fine, but this is happening on both my devices. It was fine yesterday. I logged out on one device , but now it won’t let me log back in, telling me that “new users can’t do that yet”. I’m not a new user!

Any ideas?

App won’t connect to the internet
OP posts:
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17
SchrodingersBrexit · 17/04/2019 23:24

Yes, an issue for me too

mcjx · 17/04/2019 23:22

I also have this problem using the app on the iPhone. My connectivity is fine

lauryloo · 17/04/2019 23:18

I get this too, only on Mumsnet

ShannonRockallMalin · 17/04/2019 23:16

I've been getting this a lot the past few days as well, but our internet connection can be a bit iffy so just thought it was that. Seems it part of a wider issue though.

Noloudnoises · 17/04/2019 23:03

I get this a lot too, rest of the house and phone connectivity is fine.

iPhone, using the app.

BabyDueDecember2019 · 17/04/2019 22:53

I've been getting this for the last few months daily. Both on my iPhone and ipad.

It happens whether I use data or WiFi. I have also tried deleting the app on my iPhone and reinstalling it but it still happens.

All other apps and everything else works perfectly even at the point I get the message

mummyhaschangedhername · 17/04/2019 22:47

Just to let you know that it's still occurring for me.

Moodycoo · 17/04/2019 21:46

Still a regular issue.

MNHQ
TimMumsnet · 17/04/2019 12:33

Hi guys, apologies this is still ongoing. We're currently improving our load balancing in our servers - it's taking a little while to get right! we think it's currently affecting around 10% of users - thanks for your patience whilst we resolve the issues.

MNHQ
AnyaMumsnet · 17/04/2019 12:27

Hi there all,

Sorry to hear this is still going on, we're going to see if we can get to the bottom of it again.

shitwithsugaron · 16/04/2019 21:54

This reply has been deleted

Message withdrawn at poster's request.

HiItsClemFandango · 16/04/2019 21:50

Happened just now to me

poorbuthappy · 15/04/2019 18:42

I am still having this problem all the time on the iPhone app...Sad

MNHQ
TimMumsnet · 12/04/2019 13:54

Hi guys, we've found the cause of this issue and are working on a fix. The app is growing in popularity and we've needed to increase the capacity of our servers.

As always, thanks for letting us know!

MNHQ
TimMumsnet · 12/04/2019 10:59

@Bluelonerose is this in the app? How often does flip fail - could you send over an example thread and I'll look into it!

MNHQ
AnyaMumsnet · 12/04/2019 10:09

Hi there all,

We're sorry this is happening again. We're going to look into it now.

Bluelonerose · 12/04/2019 06:07

My flip doesn't work on really long threads either. Not sure if it's related

dontpointatme · 11/04/2019 22:23

Oops... I spent ages on the phone to sky the other day because I was so sick of this of an evening (iPhone 8+ user here). Never thought it would be the app... maybe I should try doing something else other than mumsnetting every night Blush

They said my WiFi was fine by the way...

Celebelly · 11/04/2019 22:07

I get this every day multiple times and have for months, regardless of WiFi, 4G, etc. It's v annoying. I have to just keep refreshing till it decides to load. iPhone 6.

JaneJeffer · 11/04/2019 22:00

Happening again

App won’t connect to the internet
MiniMum97 · 10/04/2019 22:21

Yes I get this constantly too. Very annoying. On both WiFi and mobile data. Connecting to other sites/apps is not a problem.

mummyhaschangedhername · 10/04/2019 22:09

Just now.

App won’t connect to the internet
Moodycoo · 10/04/2019 21:41

Regularly happens to me too. Literally every day.

mummyhaschangedhername · 10/04/2019 21:31

Very regular thing for me. Sometimes I give up and go onto the main site but otherwise it comes back if I keep refreshing.

shitwithsugaron · 10/04/2019 21:29

This reply has been deleted

Message withdrawn at poster's request.

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