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Original poster

App won’t connect to the internet

95 replies

EggplantVestibule · 07/04/2019 20:57

When I try to use the app, I just get a blank page telling me that it can’t connect to the internet. Our connection is fine, but this is happening on both my devices. It was fine yesterday. I logged out on one device , but now it won’t let me log back in, telling me that “new users can’t do that yet”. I’m not a new user!

Any ideas?

App won’t connect to the internet
OP posts:
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17
nespressowoo · 25/04/2019 22:47

It happens multiple times an evening.

cookiemonster3 · 25/04/2019 22:47

Been happening a lot to me too throughout the day.

My app has been crashing a lot too. So annoying when you are getting into a thread then when you try to reopen it won't load so I just give up.

nespressowoo · 25/04/2019 22:45

Yes, me too! So bloody annoying!

Morticiaismymumgoal · 25/04/2019 22:44

It's not just me then! I'm getting this every evening, it drops off halfway through threads and then comes back too so I'll post and then see I'm waaaay behind the times where the app hasn't refreshed because it's dropped out and then back in.

chocolatelog · 25/04/2019 22:38

Been happening to me for 3 days, so annoying

Celebelly · 25/04/2019 22:35

It seems particularly bad this evening. Can barely read any threads.

CharlieandLolaCat · 25/04/2019 21:02

Aaaaaargh!!!!

Both on WiFi and 4G. Does my head in. Sort it out.

App won’t connect to the internet
App won’t connect to the internet
BuffySummerss · 24/04/2019 23:00

This happens to me all the time too, at any time of day not just 9pmish. I use 4g and WiFi and have super fast broadband too. Glad I'm not the only one!

TokyoSushi · 24/04/2019 22:41

Getting worse by the day here too!

AnchorDownDeepBreath · 24/04/2019 22:38

Snap. It definitely feels worse rather than better, unless I'm the 3%.

JaneJeffer · 24/04/2019 21:59

It's getting worse!

Tatapie · 24/04/2019 21:50

No change here!

App won’t connect to the internet
MNHQ
AnyaMumsnet · 24/04/2019 10:12

Hi there all,

Just to let you all know, we are still working on this.

We’re now down from 10% outages to 3% outages at peak times, so we have a little way to go yet. Thanks for your patience!

AnchorDownDeepBreath · 24/04/2019 08:19

Like clockwork at 9pm... any plans to fix this? It's really frustrating.

App won’t connect to the internet
Tatapie · 23/04/2019 21:42

Happens to me All The Time! Ie daily around this time. And I've reported it before! Angry

App won’t connect to the internet
CharlieandLolaCat · 23/04/2019 21:37

For me it is dreadful tonight. I keep on having to totally shut down the app (double click on the home button) and it doesn't always help. Doesn't matter if I am on 4G or wifi and I have loads of data/bandwidth.

mummyhaschangedhername · 23/04/2019 13:34

Same problem still!

App won’t connect to the internet
poorbuthappy · 23/04/2019 10:34

Still bloody awful for me.

MrsJDornan · 20/04/2019 22:44

This happens to me all the time but other apps work fine sometimes it takes me clicking on a thread a few times before it finally loads

senbei · 20/04/2019 22:38

Sorry if this is a daft question. Is the app supposed to work on 4G? I just assumed it wasn't supposed to and you need WiFi.

If you can access the internet on your phone using 4G, you can access the Mumsnet app.

AnchorDownDeepBreath · 19/04/2019 22:15

Very regular for me, too. Doesn't matter if I'm on WiFi or 4G. Other apps are fine.

NearWildHeaven · 19/04/2019 22:12

Sorry if this is a daft question. Is the app supposed to work on 4G? I just assumed it wasn't supposed to and you need WiFi.

I have numerous issues on WiFi too. I've never thought to report it but probably should have.

keepondreaming · 19/04/2019 22:08

And that post took over 2 mins to load and post!

App won’t connect to the internet
keepondreaming · 19/04/2019 22:05

Still happening here. So very slow to load or just fails to load. (Again and again...).
iOS using app.

MNHQ
TimMumsnet · 18/04/2019 12:16

Hey guys, sorry this is still affecting many of you.

We're still seeing some outages between 9-10pm most nights, but have been able to reduce the outages to 6.7% - when we get to the bottom of the problem we should be able to eliminate the outages entirely.

Thanks for your patience.

App won’t connect to the internet
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