Please or to access all these features

Site stuff

Join our Innovation Panel to try new features early and help make Mumsnet better.

See all MNHQ comments on this thread

Annoying pop ups

295 replies

NoWordForFluffy · 22/03/2019 09:24

I keep getting an annoying pop up which can't be closed and takes me away from the page I'm on when I 'close' it. Some dodgy, 'You have won' pop up.

I'm on the mobile site on my iPhone using Safari, iOS 12.1.2.

Can this please be sorted?

OP posts:
New posts on this thread. Refresh page
Thread gallery
17
KimMumsnet · 14/04/2019 20:00

Hi all, thanks for those latest updates on this. We're still working on it and hopefully we'll get somewhere soon.
We do get how frustrating it is, so thank you for your continued patience.

simonisnotme · 14/04/2019 18:25

same pop up as ^^vibrating tap on Iphone

TheEmojiFormerlyKnownAsPrince · 14/04/2019 17:27

I’m still getting them tpp

Pluginwall · 14/04/2019 16:59

Same pop up as vibrating tap iphone

VibratingTap · 14/04/2019 08:19

Happening again. iPad, safari. Rural Leicestershire - nearest town Loughborough (see pic)

Have Namechanged for this.

Annoying pop ups
thegingeningeclansmum · 13/04/2019 18:19

I clicked on one of the stories from the daily email

Annoying pop ups
thegingeningeclansmum · 13/04/2019 18:18

iPhone, Merseyside,

Annoying pop ups
Wilma55 · 12/04/2019 14:23

Getting this again - anyone else?

AnyaMumsnet · 10/04/2019 16:19

Hi there all, thanks so much for letting us know about this. We are currently investigating, but the following information would be really helpful to help us deal with as quickly as possible.

  1. Device and Platform: iPhone/Android etc and Safari/Chrome/FireFox etc
  2. Redirect Location: URL of page redirect launched FROM
  3. Redirection Destination: URL/Screenshot of the page the redirected TO
  4. Your approximate location: you might want to namechange for this one.
BibbityBobbityEars · 10/04/2019 13:14

BT pop up is back. Really annoying!

Orchardgreen · 10/04/2019 07:33

Virgin pop-up is back. Grrrrrr

stophavinkidsthen · 10/04/2019 00:34

Its not a MN thing, you need to clear all your cookies and browsing history, basically, start again.

321zerobaby · 10/04/2019 00:31

The BT pop up has taken over again, I had to close it down and start again.

LilyMumsnet · 09/04/2019 21:24

Hi all

We're so sorry about this. Can you possibly provide a screenshot? And perhaps turn data off, click the ad and send us the link? (if wifi and data are off, it will give you the link but won't load the page, so you can exit it without actually visiting).

wineoclockthanks · 09/04/2019 20:18

The blasted Virgin pop up is back again. First one about 10 mins ago.

dontcallmelen · 09/04/2019 13:23

Those sodding virgin ads are back again😱😱😱

finn1020 · 07/04/2019 00:30

These adverts seemed to have stopped when I’m logged in on my iPad. But they CONSTANTLY come up when on my iPhone 6, not logged in. So so so annoying.

IceRebel · 27/03/2019 21:08

//\ I was thinking very similar. The above post can be summarized as

MNHQ want users to do the leg work for free.

Isn't finding and sorting problems what you pay your tech team for?

GeorgieTheGorgeousGoat · 27/03/2019 20:59

Sounds like a lot of work for what essentially is your (you being MNHQ) job and you are paid handsomely for.

CloserIAm2Fine · 27/03/2019 20:14

Perhaps don’t sell adverts via dodgy third parties then

Willow2017 · 27/03/2019 16:02

Now the ads have moved to the right side and i only have room for 1 thread in trending now!

MichaelMumsnet · 27/03/2019 11:01

We're looking at how to stop the annoying pop-up ads and have the following info to pass on if any of you are interested in turning detective (and are using Apple/iOS devices), please read on...

Why are Mumsnet showing me these annoying pop-up ads?
Mumsnet sell adverts directly to some advertisers, however we also sell some of our adverts through third-party partners. We do not sell these annoying pop-up adverts directly to advertisers as we know they are frustrating and take you away from the site. These adverts often come through third-party partners which we try to stop as soon as we can.

Can I help?
You can help us to track down advertising miscreants by using a free app to identify where these bad ads are coming from. If you're interested, there are more details below...

What is HTTP Watch?
HTTP Watch basic is a free app (not the paid for version) in the Apple App Store which functions like a normal web browser with the added benefit of capturing all the ad calls and ad responses whilst you browse.

Will HTTP Watch record any private information such as login details?
No, your personal data is not captured in the trace. All that is captured is various requests and responses that the page makes such as requests to third-parties to return adverts on the page.

When should I use HTTP Watch and why?
It can be extremely difficult for Mumsnet to identify where the ad is coming from with only a screenshot or a URL. As an ad call can be passed from one company to another we will often need to know the full chain of events to help us identify the guilty party very quickly.

How to use HTTP Watch
Go to the Apple App Store, Chrome webstore and download the free HTTP Watch Basic app (not the paid for version)

Instructions
Once downloaded, open the app and type in the website URL where you last saw the bad ad
If you do not see the bad ad Click on menu (identified by 3 horizontal lines top right hand of screen) and tap ‘Clear Log’.

Refresh the page or go to another page to see if the ad appears. If the ad does not appear then repeat step 3.
Once you see the bad AND you need to tap on the icon that looks like three horizontal bars in the bottom right hand corner of the screen. This is where all the ad calls have been captured whilst you have been browsing.

Now tap the Menu icon in the top right of the screen (three horizontal lines.)Tap ‘Email’ and then send this whole file to Mumsnet explaining the issue you saw with as much detail about the issue you saw. The email address is [email protected]

Remember to ‘Clear Log’ after each page refresh when you don’t see the bad ad otherwise the file can become very large and you may not be able to email the file to us. You only need to clear the log when you do not see the ad or after you have successfully emailed the log to us.

LarryGreysonsDoor · 26/03/2019 21:05

It is very very easy to find out an internet users isp and IP address. That isn’t something to worry about.
I’ve seen it as a signature on forums, someone holding up sign on which will have your isp, os and IP address.

whatashower · 26/03/2019 20:11

Well quite hotpot. The very lovely Mumsnet is not a kitchen table operation .....it is a £8m + business whose revenues are principally derived from advertising. ........ah.........

We are asking sensible questions and I trust we will get a more robust response eventually.

HotpotLawyer · 26/03/2019 19:08

The pop ups know who my home internet provider is and who my phone contract / data provider is. ‘Dear xyz customer’ , and I saw from pp’s screenshots that different providers were named.

I am not tech literate, and it is because I am not tech literate that I would prefer something beyond a ‘there there, we’re doing our best sitting round our kitchen table while the big techy types sort it out’ response.

Is it a security risk? If you can’t track and fix the cause how can you be sure that it is not a security risk?

Should I do anything to protect my phone? My data?

Swipe left for the next trending thread