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MNHQ

Mumsnet Data Breach - FAQs

234 replies

JustineMumsnet · 08/02/2019 11:49

As lots of the same queries re the data breach are reappearing we've made an FAQs page Do let us know if there's anything important we've left off. We'll keep updating this document as soon as we have further any further info. Thanks.

EDITED BY MNHQ AT 17.15 ON FEBRUARY 8: We're now as sure as we can be that the total number of accounts affected by this breach was 46. We will be contacting these users within the next hour or so.

OP posts:
Tink1990 · 08/02/2019 17:58

Aahh. Yes, I wasnt signed in yesterday! Very weird!

ConstantStruggler · 08/02/2019 17:50

I received an email about this,does that mean my account was definitely involved?
I had to log on again today,should I change my password?
Feeling a bit worried
Me too. Could you enlighten us please @Justine?

macblank · 08/02/2019 17:49

Is this why I had fun logging in just now?

It said I wasn't entering correct pword.

Once I refreshed the page, I was in! Login page still saying, my attempt failed.

HandsOffMyRights · 08/02/2019 17:48

I have had to supply my email address to log in. Normally I can just log in. Not received any emails...

MNHQ
JustineMumsnet · 08/02/2019 17:25

Update: We've now determined that the total number of accounts affected by this breach was 46. We will be contacting those users that we haven't already advised within the next hour. Thanks

OP posts:
NeleusTheStatue · 08/02/2019 16:10

Er..., just noticed an unfamiliar username on my username history... It's not mine... What does it mean? I haven't received any email from MN so I thought mine hadn't been affected. But, having an username that doesn't belong to me on the list means my account has been compromised?

MissMooMoo · 08/02/2019 16:00

I received an email about this,does that mean my account was definitely involved?
I had to log on again today,should I change my password?
Feeling a bit worried

Dowser · 08/02/2019 15:55

Was locked out last night and just found my password
All well

SeeYouLaterUserData · 08/02/2019 15:34

I would kindly suggest that MNHQ take this opportunity to conduct a comprehensive, speedy and possibly expensive review of their Data Security situation. This is not my first databreach rodeo with you guys and whilst the apologies and sentiments are very much appreciated, unfortunately I still lack basic confidence that the company understands the issues at stake.

Thank you for deleting my last account and I hope you like my new username Grin

HaventGotAllDay · 08/02/2019 14:54

I've just had to register under a new email address as despite hearing nothing from HQ about my email/log in being one of the compromised ones I have been unable to log in on desktop or phone with regular email and password etc.

This is really shambolic. When I tried to log in (all day yesterday) under regular name/email (BookMeOnTheSudExpress) I kept being told I was being sent an email (as if the site system thought I was creating a new account- which I have now as otherwise I can't get in)

I'm only back because of the book thread and the perfumes tbh. As my (new) username says, life's too short for this faff.

WordInYourShellLike · 08/02/2019 14:36

No idea if this is related to the data breach (which I don't think I was affected by, as far as I know) but it's driving me mad! Every time I click on a link, go to a new page, or refresh, a box appears, covering half of the screen , asking for cookies permission. Says it's 'powered by Quantcast'. Every time I click accept then back it is again. Please can you sort this out? Included a screenshot that hasn't come out very well but you can see what it looks like. There is a short thread about this in Site Stuff HERE

Mumsnet Data Breach - FAQs
wireswireswires · 08/02/2019 14:21

I was unable to log in to my account via any platform. Not received any of the reset emails either.

I've just had to make a new account.

wallywobble · 08/02/2019 13:56

And on Wednesday evening I suddenly started to receive emails when someone did the @username. I'm assuming that was to do with the update.

wallywobble · 08/02/2019 13:55

I have not been able to login into the app using FB and my usual login. Lost password emails are also not arriving for that account. At no point have I received the data reach email.

i can only login using another (this) account and a similar username.

MNHQ
NellMumsnet · 08/02/2019 13:43

Here's an explanation of the duplicate nicknames, and we will add it to the FAQs:
If you have ever gone back to a nickname after using another nickname, it may appear twice in your list of usernames. This is how the site currently works, and is not related to the software released on Tuesday. It is not related to the breach.
If we have time, we will update this, so that in future you get a simple list of nicknames that you have used, with no duplicates.
Thanks again for letting us know about things that are worrying you.

ShannonRockallMalin · 08/02/2019 13:27

My current username is also duplicated, both not any others.

MNHQ
NellMumsnet · 08/02/2019 13:24

Thanks for telling us about the duplicate nicknames. We're working really hard to understand the issue and whether or not it's related to the breach. We'll post an explanation as soon as we can.

QwertyLou · 08/02/2019 13:14

MNHQ, can you please stick the Mumsnet data breach - please read thread back here? Many people whose data was potentially breached have not been notified yet. Until they are, that thread should be here where people can see it.

rosettesforjill · 08/02/2019 13:12

I'm seeing boards I had previously hidden which is very annoying!

esmumma · 08/02/2019 13:05

I can't log on at all on iPad but can on mobile. But mobile is my old account I set up and forgot about. The account I actually use I can't log in at all

HaudYerWheeshtYaWeeBellend · 08/02/2019 13:04

I asked this on the other thread.

Yes, sorry, we've only sent mails to those accounts we know for sure were breached. Not to those who were able to log in as someone else yet. It's on our list to do first thing. Name changes shouldn't effect this

I thought the breach was that you were able to log into someone else's account and those individuals had been emailed/PM'd?

Surely you must understand the switched accounts are also breached.

The above post is contradictory and therefore many users are confused. I understand investigations are proceeding, however surely you can see the confusion here?

MrMakersFartyParty · 08/02/2019 13:03

I'm wondering why we just have to keep accepting these fuck ups.

MrMakersFartyParty · 08/02/2019 13:01

I've noticed that about my nickname too... Answers please. This is getting tedious.

SoMuchToBits · 08/02/2019 13:00

My nickname is also duplicated in my account settings, while all other namechanges appear only once.

NeverTwerkNaked · 08/02/2019 12:45

9 hours after MNHQ were aware (and 9 hours after I had pointed out the grave data protection implications) people were still being logged in to someone else’s account.