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MNHQ

Mumsnet Data Breach - FAQs

234 replies

JustineMumsnet · 08/02/2019 11:49

As lots of the same queries re the data breach are reappearing we've made an FAQs page Do let us know if there's anything important we've left off. We'll keep updating this document as soon as we have further any further info. Thanks.

EDITED BY MNHQ AT 17.15 ON FEBRUARY 8: We're now as sure as we can be that the total number of accounts affected by this breach was 46. We will be contacting these users within the next hour or so.

OP posts:
WhatTheNightBrings · 08/02/2019 21:01

Where are we at with emailing the user list? How many emails are still to go out?

FedUpWithBriiiiiick · 08/02/2019 20:57

MNHW, who is your Data Protection Officer? What are they doing?

Your track record of dealing with data incidents is not great, to say the least... Hmm

Lalalalalalalalaland · 08/02/2019 20:27

I had to set up a new account with the email address i previously used.

It should have told me that email was in use

Temporaryanonymity · 08/02/2019 19:54

I often get an email telling me that someone has mentioned me on a thread, but when I go there it isn't me. I thought it was a weird quirk but I am thinking it might not be now.

HaudYerWheeshtYaWeeBellend · 08/02/2019 19:50

Was the App or Gransnet affected?
No, those who solely use the Talk and Pregnancy app and those who use only Gransnet are not on the same user service, so this doesn’t apply to them.

From FAQ’s on this link @StoneofDestiny

StoneofDestiny · 08/02/2019 19:41

Is it only those who log on through the AP that are affected?

WheelyCote · 08/02/2019 19:40

I thought something was strange.

Have repeatedly had to sign in every time I come back to mumsnet. I've had the email

Is it an issue resulting from Mumsnet or an outside force?

HaudYerWheeshtYaWeeBellend · 08/02/2019 19:35

@MNHQ, Can I ask why my post is being overlooked.

Your clearly reading posts?

You advise 46 people have been affected by the breach, is this number including those who accessed other peoples accounts?

46 users you advise have breached accounts, can you explain in further detail what this means if those who have been able to access other accounts are not included in the “breach”

Confused
Shadow1234 · 08/02/2019 19:21

Sorry to sound naive, but if I have been able to log back in with my original email and password (and havent received an e-mail from mumsnet), does that mean I should be ok to carry on as normal, or would it still be best to de-register and make a new account?

MNHQ
LilyMumsnet · 08/02/2019 19:17

@PennyHasNoSurname

MNHQ. Please can you arrange for all accounts I hold linked to My IP address to be closed with immediate effect?

Thanks.

Hello, please email us at [email protected] and we will assist with your request. Flowers

IceRebel · 08/02/2019 19:12

Reposting HaudYerWheeshtYaWeeBellends post as I think it's important, and I too would like an answer.

Yes, sorry, we've only sent mails to those accounts we know for sure were breached. Not to those who were able to log in as someone else yet. It's on our list to do first thing.

The above post is contradictory and therefore many users are confused. I understand investigations are proceeding, however surely you can see the confusion here?

MNHQ have you also been in touch with those who accessed the accounts? As surely they were also affected by the breach as the other user was logged into theirs?

PennyHasNoSurname · 08/02/2019 19:09

MNHQ. Please can you arrange for all accounts I hold linked to My IP address to be closed with immediate effect?

Thanks.

Smotheroffive · 08/02/2019 19:01

here it is

Smotheroffive · 08/02/2019 18:59

I think comments on previous thread should be addressed as they were posted in good faith and users suffered enough without having to start reposting. I get that thread is not desirable for MN positivity, but to start up again here and ignore all outstanding items on that thread and request users, post again (cos it would be so much quicker for MN, well just what!?). I don't think that on, and here's a link back to the thread to make it quicker and easier for IT to resolve all the questions left hanging there

MNHQ
LilyMumsnet · 08/02/2019 18:44

@WordInYourShellLike

No idea if this is related to the data breach (which I don't think I was affected by, as far as I know) but it's driving me mad! Every time I click on a link, go to a new page, or refresh, a box appears, covering half of the screen , asking for cookies permission. Says it's 'powered by Quantcast'. Every time I click accept then back it is again. Please can you sort this out? Included a screenshot that hasn't come out very well but you can see what it looks like. There is a short thread about this in Site Stuff HERE

Hi WordInYourShellLike

Thanks for raising this. We're pretty sure that this is an unrelated issue to the data breach so we'll investigate over on the other thread (I'll post on it now).

MNHQ
LilyMumsnet · 08/02/2019 18:32

@Londonmummy66

Since this happened I haven't been able to create a bookmark on any threads - a bit annoying when one I'm lurking on is the stolen woodlands why has this happened and is there a way around it?

Can we ask what device and browser you're using?

OhDearGodLookAtThisMess · 08/02/2019 18:32

Thanks Lily

MNHQ
LilyMumsnet · 08/02/2019 18:31

@wireswireswires

I was unable to log in to my account via any platform. Not received any of the reset emails either.

I've just had to make a new account.

Would you mind emailing us at [email protected] with information about your previous account? We're not too sure why you weren't able to access your original account but happy to investigate this for you.

MNHQ
LilyMumsnet · 08/02/2019 18:27

@OhDearGodLookAtThisMess

I'm back in on my phone, but have been shut out of my account on my laptop. Whenever I try to log in, it accepts my email address but freezes when I enter my (valid and current) password.

Any clues?

We're emailing you now to get more information.

MNHQ
LilyMumsnet · 08/02/2019 18:21

@NeleusTheStatue

Er..., just noticed an unfamiliar username on my username history... It's not mine... What does it mean? I haven't received any email from MN so I thought mine hadn't been affected. But, having an username that doesn't belong to me on the list means my account has been compromised?

We're going to contact you now - could you keep an eye out for an email?

OhDearGodLookAtThisMess · 08/02/2019 18:17

I'm back in on my phone, but have been shut out of my account on my laptop. Whenever I try to log in, it accepts my email address but freezes when I enter my (valid and current) password.

Any clues?

MNHQ
LilyMumsnet · 08/02/2019 18:14

@wallywobble

I have not been able to login into the app using FB and my usual login. Lost password emails are also not arriving for that account. At no point have I received the data reach email.

i can only login using another (this) account and a similar username.

Hello,

Can you mail us at [email protected] with your device and browser? We'll make sure that this is investigated. (Can we just check, is this the android app?)

Londonmummy66 · 08/02/2019 18:14

Since this happened I haven't been able to create a bookmark on any threads - a bit annoying when one I'm lurking on is the stolen woodlands why has this happened and is there a way around it?

MNHQ
LilyMumsnet · 08/02/2019 18:06

@toodlepipp

The incedent seems to have deleted my usual account completely! I had to re register which I have done using my email address which should have said already in use! Also i am still unable to login via the iphone app, even after changing password and deleting/reinstalling app etc

We're contacting you off the boards, can you keep an eye out for an email?

MNHQ
LilyMumsnet · 08/02/2019 18:02

@LatinforTelly

Hi, wasn't sure whether to post on this or the other thread. I appreciate you must have a load of questions coming your way, but just to let you know I was forced to sign back in yesterday (all good) and changed my password and then didn't go on mumsnet til right at the end of the day when (on another device) I was still logged out.

Came to sign back in today and it only accepted my OLD password! Why is this? Is it safe to create a new password now?

(I access mumsnet either on my laptop, chrome, or phone, samsung internet, never the app)

I also haven't had an email but I suppose you are still working your way through?

Many thanks.

Hello,

We're going to look into this - thank you for flagging. Flowers