Mumsnet Data Breach - FAQs

No email at all here yet AnneElliott - am assuming that means my account wasn't involved

...yes, individual ones sent to those personally affected by the data breach

Everyone has been sent an email apparently many not actually received, I have still not.

Although to pp, I have been receiving the usual mentioned in a post emails

Has everyone been sent an email? I got one but it seems very generic. Useful to know if the emails to the 46 accounts make it clear they are one of the 46 iyswim?

I can only log on using an incognito tab (chrome, on android). If I try on the mobile Web page I can put my email in, it takes me to the next page where I can put my password in but won't let me tap on sign in. Same webpage, but incognito, and I can log in no probs. Rather annoying.

I only just got the email late this evening but there was no update on the situation

Still not received the generic email but also had no emails at all (daily update, threads I'm watching updates) from MN for the last couple of days. Are daily emails being put on hold until this is all sorted?

I received an email at lunchtime regarding breach. It reads as though generic. Has everyone received one?

I think Lily got shortstraw tonight!

Its difficult to answer misinformation queries. It really doesn't make any sense. Any of it.

I can't log in, either on my phone or laptop. I've created this account just to mention this (I know! So much time on my hands, eh!).

I deregistered last night, and created a new account.

Now - I put in my new email address, then it takes me to a screen where my OLD email address is inserted and cannot be changed. Obviously no password will work, because the address is from a deregistered account.

I'm not crying about being unable to post any more, but Mumsnet, I think your technology is bust.

Yes, @JustineMNHQ said this last night... however you’ve still now answered my question, are those of the 46 including those who were able to access other accounts included in this figure ?

Your reply is vague at a very basic level MN?

You also haven’t answered YOUR contradictory post @MNHQ.

@LilyMumsnet, any insight into @zoflorabore 's situation? As that sounds at odds with what I, and many others, are understanding to have happened with the breach.

MNHW, who is your Data Protection Officer? What are they doing?

Good question.

Not happy. Found out about this through logging into app again having been unable to access it today, Pure chance that I saw this thread on the current topics List. My email account seemed to have password changed tonight. Thanks a lot mumsnet! You could have emailed immediately this broke!

@RegularShowRules this is covered in the FAQs.

See below:

Why are some of my nicknames duplicated in my list of usernames?
If you have ever gone back to a nickname after using another nickname, it may appear twice in your list. This is how the site currently works, and is not related to the breach. If we have time, we will update this, so that in future you get a simple list of nicknames that you have used, with no duplicates.

MNHW, who is your Data Protection Officer? What are they doing?

^ this

I'm also very interested to see what HQ have to say re Zoflorabore 's situation, it doesn't tie in with the issue they've outlined at all.

Also, they said the generic email would be sent by close of play today, I haven't received anything still. I would like a copy for my records incase it comes to light my account has been involved or for any future issues.

If your username shows up twice in your username history does that mean my account has been breached?

@IceRebel

I’m thinking that’s why they are ignoring my concerns

@LilyMumsnet it’s the talk app on iPhone that won’t let me login using FB, using safari on iPhone it works fine (this is what I’m using now!).

I was automatically logged out yesterday. I logged back in with a password reset option from you.

Today I received an email to the email account I'm registered to mumsnet with from 'PayPal' about activity on my account. This was clearly spam as I don't have a PayPal account.

Very dubious. Obviously this was a phishing attempt.

Not impressed.

MNHQ can you comment with some insight into what Zoflorabore has said in the other thread

I received an email to say that although I had accessed someone else's account, nobody had accessed mine.
Thanks MNHQ

How can their account not have been accessed if they have managed to access another account? I thought the point was the system had mixed up 2 users who logged in at the same time, switching them so they ended up in each others accounts, is this not the case?

Is this email address a valid mumsnet address:

[email protected]

I have received, to date, three emails about the breach from this address. All three were sent to an email address which I have never used for Mumsnet or for anything other than emails from close family.

I say again, everyone is supposed to getting the generic mail stating the OP on the other thread that you're now ignoring. Boring, but why oh why is it taking so long, serious system issues