Mumsnet Data Breach - FAQs

Is anyone going to address the fact that seemingly quite a few of us are no longer recognised under our regular email/id combos?
I have received the generic email to the address I used to set up THIS account (yesterday!)
My "proper" account (BookMeOnTheSudExpress) won't recognise me. Keeps telling me to wait for the email verification as though I'm setting up a new account
And no, I'm not going to "contact us" I've said it here, twice now.

I don't understand why people are so fixated on receiving an email with info that's clearly been stated on Mumsnet. There's nothing new in the email. I received the email this morning even though it's dated the 8th.
The most important email should be to those accounts that were affected.

It's probably dated today because as they said earlier they were changing the wording as it previously referenced the issues/whatever that happened 'yesterday' (it would have been yesterday when the first emails were sent) but it's not a few days past so they said they were updating it.

My email arrived this morning which was quite quick considering that it took Twitter and Dixon’s several weeks to send their emails after their data breaches

In fact, the email is dated at the top 09/02/2019 so wasn't even actually compiled til today.

Why's that MN?

Halle-bloody-lujah, an email just arrived.

Now just to wait for the responses to all the other queries raised.

I'm thinking MN have clocked out for the weekend.

My email arrived late this morning - but in a Promotions folder, not in the Inbox.

I also don't understand why people keep saying they haven't had (the email)

After the repeated issues, perhaps some feel it would offer reassurance that things are finally working properly?

And no, I've not had one either ...

@Theweathermansaid only 2 other posts with that name back last summer?
One on camping with a 3month old ...the other about norovirus

@Holidayshopping, if you got an email with the information on the FAQ then it's generic. The emails to those who were a part of the breach were different, and mention that the account was breached.

If I’ve receives an email does that mean my account has been breached? Or is it just a general email?

Theweathermansaid are you saying that your current user name isn't one you've name changed to, or has ever been associated with your account? If so what's your usual username?

Can you explain why you ever thought sending one million emails would happen simultaneously? Tbh the information given out in the aftermath is almost as worrying as the incident itself. It suggests a lack of understanding of systems and processes, which feeds into the overall lack of confidence in MN as a forum.

@LilyMumsnet

So I cannot login on the talk app on iPhone on the above email account. Will not work using facebook. Since new new password will now work. Originally resetting password did not work.

I can login using facebook on the iPhone using safari.

I can login using the ‘new’ password on safari on macbook pro on safari

Cannot login using chrome using email and password

Can login using chrome using Facebook on macbook

Cannot login using email and password on Chrome on macbook

Hope that helps.

@NellMumsnet - Are MN not looking at thread reports just now? I'm awaiting a response.

And also can you address my query posted at 09.44am

Fair enough Cba ,the only reason I mentioned it is because you did & I don't know how you got "whining" from my post tbf ,it make me chuckle though !

I also don't know how you've come the conclusion I think it's a "party game" either ?

MN does has such a lax attitude towards data protection. The incidents themselves are serious enough, but the attitude from MNHQ in the immediate aftermath is shocking- they just seem to want to laugh it off with a few jokes about needing a gin. If you don’t have any problem with big businesses making shed loads of money and treating the users who create that business so shoddily, then that’s your lookout. But don’t expect the rest of us to treat it all like a party game

I have seen no laughing it off ,no shoddy treatment nor have seen jokes .
What I have seen though is rudeness and personal attacks & not from HQ .

It's a mistake ,could possibly be called a bad one at that but things like this happen & they are trying to fix it ,they've told us this many, many times .

In the grand scheme of things ,I just can't get myself too worked up about it all.

(Post edited by MNHQ)

@MNHQ
The bit that confuses me about the bulk email message is that while that one hasn't arrived, I have received a couple of other messages (bulk, but probably on a smaller scale) from you.

It doesn't matter that I haven't received it, because I've seen the threads, but for those who spend less time on MN deserve to know.

No whining here Watcher. Just very unimpressed that a business that rakes in the revenue that MN does has such a lax attitude towards data protection. The incidents themselves are serious enough, but the attitude from MNHQ in the immediate aftermath is shocking- they just seem to want to laugh it off with a few jokes about needing a gin. If you don’t have any problem with big businesses making shed loads of money and treating the users who create that business so shoddily, then that’s your lookout. But don’t expect the rest of us to treat it all like a party game

Whatthe it's not wages though ,it's a generic email and they are taking a while because of how many users there are.

Of course it's reasonable to want to know what's going on & HQ have informed us .
And there have been responses,many of them .

It wasn't you @Becca19962014 ,you posted whilst I was typing sorry

at whining,pot kettle ...

It's clear that sending a million emails takes time, I also don't understand why people keep saying they haven't had one, it's days out of date now anyway, you can see what it said on the threads, why the need to receive the email.

If I know I'm part of a million strong bulk email that is now largely irrelevant then, no, I'm not bothered if I don't get it.

Obviously the 46 or however many are the important ones to contact immediately, the assurance needed imo is that MNHQ are certain that those people have received their messages by whatever method.

I'm no expert but today's explanation fits better with the data being momentarily shifted down a line, it didn't make sense to me that that could end up with account switching.

Exactly Whatthenightbrings.

Can’t believe a small number of posters are still whining that some of us have the audacity to be pissed off and actually quite incredulous at the incompetence that’s gone on here.

I repeat: MN are not our cosy mates along the road running some little home spun business from the kitchen table. It’s big business and we have a right to expect better.