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See all MNHQ comments on this thread

Mumsnet Data Breach - FAQs

234 replies

JustineMumsnet · 08/02/2019 11:49

As lots of the same queries re the data breach are reappearing we've made an FAQs page Do let us know if there's anything important we've left off. We'll keep updating this document as soon as we have further any further info. Thanks.

EDITED BY MNHQ AT 17.15 ON FEBRUARY 8: We're now as sure as we can be that the total number of accounts affected by this breach was 46. We will be contacting these users within the next hour or so.

OP posts:
ilovesooty · 09/02/2019 22:35

They'll undoubtedly still be going out in batches. I got mine late this afternoon. It said what was said at the top of this thread. The people whose accounts were affected have been notified and it's been reported to the ICO.
Why is it necessary to keep posting about the generic emails not having arrived yet? If you know what happened and you're posting here why are the generic emails important?

Smotheroffive · 09/02/2019 22:33

I'm fed up of saying the same thing and being ignored

Smotheroffive · 09/02/2019 22:28

They haven't gone out though, its a huge balls up. They don't take that long, they go overnight, there's other stuff going on that broke!

CheshireChat · 09/02/2019 21:36

And to add insult to injury, error 2: it's changed the emotions from angry to gin between the iPad app and the Android one.

king15987 · 09/02/2019 21:32

I can't log on at all on iPad but can on mobile. But mobile is my old account I set up and forgot about. The account I actually use I can't log in at all

CheshireChat · 09/02/2019 21:30

MrsSchadenfreude same here! I'm actually logged in on the app, I hate the bloody app Angry, there's no way I'll keep using it long term.

Any update as to how long it'll take to fix the chrome login?

origamiwarrior · 09/02/2019 19:54

Can you explain why you ever thought sending one million emails would happen simultaneously?

I have to say I was surprised when Justine was insistent that all (generic) emails had gone out, as I distinctly remember when a previous breach (2014/2015?) happened MNHQ had to explain (over and over again, like on here...) that the emails had to go out in batches due the the numbers involved.

Sparkle95 · 09/02/2019 18:39

I’m new to all this. How can I start a chat about something? Thanks

MrsSchadenfreude · 09/02/2019 18:27

I've managed to log back in via Safari, but can't do so using Google Chrome.

YetAnotherBeckyMumsnet · 09/02/2019 17:47

[quote WhatTheNightBrings]@YetAnotherBeckyMumsnet

Is anyone checking thread reports today?[/quote]

Yes we're looking at and responding to all reports as usual. We've quite a substantial number to get through, however, and so it may take longer than usual to hear back from us.

AskingQuestionsAllTheTime · 09/02/2019 17:44

I can't see how changing one's password is going to help anything when the password is the one thing that it's been made very clear anyone who was given brief access to someone's account would not be able to see or change?

I mean, changing your password at intervals is good, like using a different password for each place one goes to, but why do it now?

YetAnotherBeckyMumsnet · 09/02/2019 17:44

@HaventGotAllDay we're not ignoring you! Sorry for the delay - we've just sent you a mail about your account.

AwdBovril · 09/02/2019 17:39

I was logged out the other day, along with many other users, & reset my password. However, I just tried to change something on my account & it wouldn't accept the new password, only the old one. It's not a typo, they are completely different sets of characters.

HaventGotAllDay · 09/02/2019 17:06

Thanks TakeTwo!

WhatTheNightBrings · 09/02/2019 17:02

@YetAnotherBeckyMumsnet

Is anyone checking thread reports today?

rocketromano · 09/02/2019 16:54

Thanks becky

TakeTwo0fThat · 09/02/2019 16:48

@HaventGotAllDay I can see your post right now you just made in here

HaventGotAllDay · 09/02/2019 16:40

Can anyone on this thread see my posts from yesterday and today?

Because HQ keep answering other people's and not mine and I'm wondering if I'm invisible.

Hey ho.

YetAnotherBeckyMumsnet · 09/02/2019 16:29

@rocketromano

Does anyone know if I delete my account and then re-reg with same email will that mean my previous nicknames etc will no longer be accessible/visible.

Your previous usernames will no longer be associated with your email address once you deregister. Do drop us a line at [email protected] if there's anything we can do to help.

mauve2019 · 09/02/2019 16:29

my mumsnet was hacked - just changed my password

yesmelord · 09/02/2019 16:21

I've not had any emails but my account keeps logging me out and then I have to wait ages before it will let me log back in?

This has never happened before now- I'm always signed in on the app.

rocketromano · 09/02/2019 16:11

Does anyone know if I delete my account and then re-reg with same email will that mean my previous nicknames etc will no longer be accessible/visible. I’m concerned if this happens again someone could look at all my prev posts and I’d be vulnerable to doxxing. I sometimes name change due to concerns relating to my work etc.
Maybe I’ll need to create a stand alone email address just for mumsnet to prevent this happening Sad

Tavannach · 09/02/2019 16:10

I too have tried to change my password a couple of times since the breach, but can only log in with my old password.

C8H10N4O2 · 09/02/2019 15:58

I haven't seen any of the 46 posters who are directly involved being rude or sarcastic

Have their identities been shared?

AskingQuestionsAllTheTime · 09/02/2019 15:31

I received an email. Very generic and not clear

Generic? Well, something being sent to close to a million people is hardly going to to be personalised, is it? They wanted us to get it within the next ten years or so...

Not clear? I had no difficulty working out what was being said: "we had a breach, we are trying to find out exactly what happened, when we know any more we will tell you" and an address to contact if you have specific worries.

They have now done the last bit, telling us when they know any more, in the post three up the page.

It's also clear that the people who were actually affected by this , all forty-six of them, have been notified individually as soon as they were identified. The rest of us, quite genuinely, did not and do not have anything to worry about on this occasion.

Except of course that using the internet at all puts everyone at risk of having their details observed by an unauthorised third party -- as does using a mobile phone or satnav, having an Alexa or equivalent, or watching some televisions, or having a GP, bank account, electricity account, vote.... And walking down the street in town gives your image to anyone who has a CCTV trained on that street, so that if they choose to they can broadcast it on the internet for all to see as you fall over on a banana skin, such larks eh.