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MNHQ

Mumsnet Data Breach - FAQs

234 replies

JustineMumsnet · 08/02/2019 11:49

As lots of the same queries re the data breach are reappearing we've made an FAQs page Do let us know if there's anything important we've left off. We'll keep updating this document as soon as we have further any further info. Thanks.

EDITED BY MNHQ AT 17.15 ON FEBRUARY 8: We're now as sure as we can be that the total number of accounts affected by this breach was 46. We will be contacting these users within the next hour or so.

OP posts:
Becca19962014 · 08/02/2019 12:43

My nickname also appears twice on my username list.
I've only ever had two and the other not used in five years.

NeverTwerkNaked · 08/02/2019 12:39

@JustineMumsnet my burning question is why it took so long from MNHQ being notified before they logged everyone out? I sort of assumed when @WorraLiberty flagged it that swift action would be taken and I’m quite shocked how long it took.

BoreOfWhabylon · 08/02/2019 12:37

@JustineMumsnet several posters (me included) have noticed that their nicknames are now duplicated in account settings. My BoreOfWhabylon nickname appears twice. My other, infrequently used nicknames appear only once.

BeneathTheBoughs · 08/02/2019 12:36

Talking about AIBU. Why is this not all being kept on the main board (AIBU) or a pop up when people log on?

BeneathTheBoughs · 08/02/2019 12:35

Far for more useful thread is 'Mumsnet data breach - please read' which was briefly on here, now hidden away on 'site stuff'. But I guess too many comments on that thread that Mumsnet don't want everyone reading.

Please don't patronise us. This is a major and very serious data breach. Don't try to sweep it under the carpet with silly jokes about gin and whoops what a stressful day for us...

toodlepipp · 08/02/2019 12:26

The incedent seems to have deleted my usual account completely! I had to re register which I have done using my email address which should have said already in use!
Also i am still unable to login via the iphone app, even after changing password and deleting/reinstalling app etc

LatinforTelly · 08/02/2019 12:06

Hi, wasn't sure whether to post on this or the other thread. I appreciate you must have a load of questions coming your way, but just to let you know I was forced to sign back in yesterday (all good) and changed my password and then didn't go on mumsnet til right at the end of the day when (on another device) I was still logged out.

Came to sign back in today and it only accepted my OLD password! Why is this? Is it safe to create a new password now?

(I access mumsnet either on my laptop, chrome, or phone, samsung internet, never the app)

I also haven't had an email but I suppose you are still working your way through?

Many thanks.

MNHQ
JustineMumsnet · 08/02/2019 11:57

@SparklyUnicornShite

Justine Mumsnet would It be a good idea to sticky this?

Yes we are doing so. thanks

OP posts:
SparklyUnicornShite · 08/02/2019 11:56

Justine Mumsnet would It be a good idea to sticky this?