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Original poster

Unable to log in on Chrome

43 replies

BabCNesbitt · 03/12/2018 15:19

I’m trying to log in on Chrome on my laptop running Windows 10. I get past the “Enter your email address” page fine, but when I get to the password page and click on “Sign in”, nothing happens - no “incorrect password”, nothing. I’ve switched off the ad blocker for this page and that’s made no difference. Any ideas? (I’ve requested and renewed my password, just to make sure that that wasn’t the issue, but I still can’t log in!)

OP posts:
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Slightlyjaded · 22/02/2019 15:09

Fixed for me on Macbook using Chrome.

Thanks HQ

ClaraMatilda · 18/02/2019 18:51

I had this problem this morning on both Firefox and IE on Windows 7.

Whatever it was, it's fixed for me now!

CruiseSpeed · 18/02/2019 14:57

Still not working.

diddl · 18/02/2019 14:05

I'm in on firefox-was beginning to think I had been banned!!

NicoAndTheNiners · 18/02/2019 13:40

I can't try it on chrome because I'm at work and we're not allowed to download chrome.

NicoAndTheNiners · 18/02/2019 12:27

Still can't log in on IE.

MNHQ
HebeMumsnet · 18/02/2019 12:16

Morning, everyone. Tech have put in a fix for this. Could you let us know if it's working for you now? Thank you!

MNHQ
LilyMumsnet · 15/02/2019 18:06

@Slightlyjaded This is so very helpful, thank you!

Slightlyjaded · 15/02/2019 10:50

OK

Here are screenshots from the point of: Opening the site, entering email address and attempting to login.

Unable to log in on Chrome
Unable to log in on Chrome
Unable to log in on Chrome
Slightlyjaded · 14/02/2019 19:02

Thanks for this. I'll try the javascript thing and update.

MNHQ
LilyMumsnet · 14/02/2019 16:20

Hi all

We have a favour to ask - if anyone is able to help, please do! The more users able to do this, the better.

We need people to open the javascript console (View->Developer->Javascript console), try to login and send us a screenshot immediately when it fails (before moving off to a different page).

We need to see any and all errors in the javascript console and this is the way that we can do it.

Here's a step by step guide, which should help:

  1. Go to the login page.
  1. On Mac, go to the View menu at the top of the script, then Developer, then Javascript Console.

On PC, click the three dots or bars on the top right of Chrome, Go to More tools, then Developer Tools. Once the tools are showing, ensure you click the Console tab.

  1. Try to login
  1. Send us a screenshot and try to get it to show all the messages in the console section.

Thanks so much for any help you can give us. Flowers

MNHQ
LilyMumsnet · 14/02/2019 15:23

Hi all,

We're still working to identify and fix the issue but no updates yet.

Slightlyjaded · 14/02/2019 11:20

Hello. Again. Are there any plans afoot to resolve this please HQ?

mrspink27 · 13/02/2019 20:05

Same for me. Logged in on app fine with new password but can't login using chrome. Just hanging. Very frustrating!

Slightlyjaded · 11/02/2019 12:10

Still not working.

HQ - I know you are all data-breech occupied, but this is really annoying too! Please can you look at this?

mateysmum · 09/02/2019 10:39

Same here. Just sent HQ an email then saw this thread. Glad I'm not alone.
Edge / ipad / app all fine but not chrome on both laptop and phone.

woodstack · 09/02/2019 10:36

I have the same problem - can't log into Chrome on either my desktop (Windows 10) or my Samsung S8. I am logged in via Edge right now. I am sure there are lots of people in this situation that haven't reported because they can't log in.... Please sort!

PenguinPandas · 09/02/2019 01:51

I can get in but getting site unresponsive a lot about every 5 minutes, on Windows 10.

VodkaKnockers · 09/02/2019 01:41

I'm still having the same issue using Chrome browser on Android.

I have used two different devices and still having issues

NamedyChangedy · 09/02/2019 00:39

It looks like I'm experiencing the same problem. I can log into the app ok (iOS) but not using Chrome on my laptop. Windows 10 if that makes any difference.

AtiaoftheJulii · 08/02/2019 23:50

This is really annoying, having been logged out automatically because of the data breach, I can't log back into the mobile site on my phone, or the desktop site on my laptop. I'm having to use the app because it's the only way I can log in, and I don't like it.

Slightlyjaded · 08/02/2019 23:31

No. Sadly that hasn't worked.

Any more suggestions welcome.

Slightlyjaded · 08/02/2019 23:22

I'll try clearing the cache and report back. Thanks

DoraBastable · 08/02/2019 23:11

I had the same thing on Chrome - I cleared my cache (deleted cookies etc from MN), refreshed page, and it worked fine.

logindoesntwork · 08/02/2019 23:07

Same here. Using Chrome on Apple OS X El Capitan. A variety of problems, but the main one is the unresponsive button.

I'm on a temporary account to post this.