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Black areas on mobile

415 replies

AGHHHH · 07/10/2018 23:55

Anyone else get this? If I'm browsing the site on my phone if I've come back to my browser from using another app the thread will be all fuzzy and have random black blocks all through it before I refresh.

Simple fix but still annoying. :s

OP posts:
Thread gallery
96
M0gg · 22/10/2018 16:13

<a class="break-all" href="https://www.googleadservices.com/pagead/aclk?sa=L&ai=C4yEX3tzNW7GtEc-Qtgf87rcIkJKA7VPPrI3Rhgjb2R4QASCsotwcYLuOoIPQCqABgLLt0wPIAQKpAvTgHb7o5bU-4AIAqAMByAMIqgSdAk_QkcLPpg-DD2X-MV9BYgyyPm3sY3ctC6gXTbVsfsgJBUJvze0uJfPsfgpxeRyKT2iq0TITIBwGK5Ib6pZk1xLfodcbUegVtkGUCzCzUTq1O7TNOeMCC9T5ABFfv7qHJbcEeDXSSWW-7EtYW2--pVAt_v2r5ZLdy16IaqRbkW1FkG3M-t2fw2yIhQ3TJFe5-UCvnkBcZQyTer7Di-njua3s9z4ZDPeGCle3ICNWTD5w3Op7FttDd98Kz3UKWCxQmzIk91Vr6dZVBzUz2bCI-zvHlBQxPO2K4Qlk5lrvcirLFdKlxzoA7DnCd5UjSe72QJCCSw5G-45bgLIVA2H3dMsKNCvsFl2nZwlLl_txv5XJfW1H9YTPBwKtCKqHuMAEjd2H0dUB4AQBiAW4xKPgBaAGAtgGAoAH68mUhwGoB47OG6gH1ckbqAeoBqgH2csbqAfPzBuoB6a-G6gHmgbYBwGgCMC4PbAIAtIICQiA4YAQEAEYAbEJVC6sOtGgiE-ACgPYEwKCFBEaD3d3dy5tdW1zbmV0LmNvbQ&num=1&cid=CAASEuRo-X_c-Ez0ITMEs1W-W4K8Lg&sig=AOD64_3q7cS95F9baMJ-PXlTx6Nfu5DQag&client=ca-pub-1533521060959988&nx=176&ny=20&nb=2&adurl=www.allsaints.com/women/sale" rel="nofollow" target="_blank">www.googleadservices.com/pagead/aclk?sa=L&ai=C4yEX3tzNW7GtEc-Qtgf87rcIkJKA7VPPrI3Rhgjb2R4QASCsotwcYLuOoIPQCqABgLLt0wPIAQKpAvTgHb7o5bU-4AIAqAMByAMIqgSdAk_QkcLPpg-DD2X-MV9BYgyyPm3sY3ctC6gXTbVsfsgJBUJvze0uJfPsfgpxeRyKT2iq0TITIBwGK5Ib6pZk1xLfodcbUegVtkGUCzCzUTq1O7TNOeMCC9T5ABFfv7qHJbcEeDXSSWW-7EtYW2--pVAt_v2r5ZLdy16IaqRbkW1FkG3M-t2fw2yIhQ3TJFe5-UCvnkBcZQyTer7Di-njua3s9z4ZDPeGCle3ICNWTD5w3Op7FttDd98Kz3UKWCxQmzIk91Vr6dZVBzUz2bCI-zvHlBQxPO2K4Qlk5lrvcirLFdKlxzoA7DnCd5UjSe72QJCCSw5G-45bgLIVA2H3dMsKNCvsFl2nZwlLl_txv5XJfW1H9YTPBwKtCKqHuMAEjd2H0dUB4AQBiAW4xKPgBaAGAtgGAoAH68mUhwGoB47OG6gH1ckbqAeoBqgH2csbqAfPzBuoB6a-G6gHmgbYBwGgCMC4PbAIAtIICQiA4YAQEAEYAbEJVC6sOtGgiE-ACgPYEwKCFBEaD3d3dy5tdW1zbmV0LmNvbQ&num=1&cid=CAASEuRo-X_c-Ez0ITMEs1W-W4K8Lg&sig=AOD64_3q7cS95F9baMJ-PXlTx6Nfu5DQag&client=ca-pub-1533521060959988&nx=176&ny=20&nb=2&adurl=www.allsaints.com/women/sale

Black areas on mobile
Black areas on mobile
WarlocksAreLocks · 22/10/2018 16:10

<a class="break-all" href="https://www.googleadservices.com/pagead/aclk?sa=L&ai=C05GTVufNW5ehOouVtgfTiJeIDd2M-cdOtLKrq7MG_9T00tAIEAEgrKLcHCgCYLvGoIPQCqABkL714APIAQmpApvba_M52rU-4AIAqAMByAMKqgSQAk_Q5iN0DnrMVDIQM4-jzzLcTwtySiOmmw_IYKtWd668CpngYvwpuiGQzBLPO7BsRMTE0oqfQS9pE40rFmoauNr5ALWnObrXSSWngkHJr6WtPtGKHrnx-7Z_4oO5Qj1SjvAdNk_LzHJKz6F8SLAQFIs5sMTFqOCs0B2Q3nmRHY4_2e7t73H2aBVFvn1v2Fx3AhSXSUFBeq7J1fsWIC1OeuraUTFFxGtyR6jjecUgLGz7KFZZCWJb6CWYGvEquhEhM_g9KTxKATs4T2QQmI9xDTvWn8I7_tfy8l2IseC-10zb4UOI9A-E7OYmqi9ZB4ECVy2-NPMzUiYOQ8g75LGG0GVwTRmT69-d2Lv6-odkcFdgwASw5o_EtgHgBAGIBdHG2NQDoAYu2AYCgAfYwYofqAeOzhuoB9XJG6gHudIbqAfZyxuoB8_MG6gHpr4b2AcAoAjHuD2wCALSCAkIgIGAEBABGAGxCQtkGUUGRFnwgAoD2BMCghQRGg93d3cubXVtc25ldC5jb20&num=1&cid=CAASEuRoDlM6tw7PL1AxLNQcyx5siw&sig=AOD64_1h-xaB8KkmoJ2K-qOXmJQi8-KaVg&client=ca-pub-1533521060959988&adurl=vardags.com/l/london/top-divorce-lawyer/" rel="nofollow" target="_blank">www.googleadservices.com/pagead/aclk?sa=L&ai=C05GTVufNW5ehOouVtgfTiJeIDd2M-cdOtLKrq7MG_9T00tAIEAEgrKLcHCgCYLvGoIPQCqABkL714APIAQmpApvba_M52rU-4AIAqAMByAMKqgSQAk_Q5iN0DnrMVDIQM4-jzzLcTwtySiOmmw_IYKtWd668CpngYvwpuiGQzBLPO7BsRMTE0oqfQS9pE40rFmoauNr5ALWnObrXSSWngkHJr6WtPtGKHrnx-7Z_4oO5Qj1SjvAdNk_LzHJKz6F8SLAQFIs5sMTFqOCs0B2Q3nmRHY4_2e7t73H2aBVFvn1v2Fx3AhSXSUFBeq7J1fsWIC1OeuraUTFFxGtyR6jjecUgLGz7KFZZCWJb6CWYGvEquhEhM_g9KTxKATs4T2QQmI9xDTvWn8I7_tfy8l2IseC-10zb4UOI9A-E7OYmqi9ZB4ECVy2-NPMzUiYOQ8g75LGG0GVwTRmT69-d2Lv6-odkcFdgwASw5o_EtgHgBAGIBdHG2NQDoAYu2AYCgAfYwYofqAeOzhuoB9XJG6gHudIbqAfZyxuoB8_MG6gHpr4b2AcAoAjHuD2wCALSCAkIgIGAEBABGAGxCQtkGUUGRFnwgAoD2BMCghQRGg93d3cubXVtc25ldC5jb20&num=1&cid=CAASEuRoDlM6tw7PL1AxLNQcyx5siw&sig=AOD64_1h-xaB8KkmoJ2K-qOXmJQi8-KaVg&client=ca-pub-1533521060959988&adurl=vardags.com/l/london/top-divorce-lawyer/

bastardkitty · 22/10/2018 15:44

Here's mine!

Black areas on mobile
MyGhoulMumsnet · 22/10/2018 15:31

Thanks @bastardkitty !

The techies are also asking for anyone with the problem to post their Operating system
and Chrome version

These can be found by...

Launch Google Chrome.
Click on the icon in the upper right corner that looks like 3 short bars.
Click on settings (it's quite far down the menu)
Select About Google Chrome to display the version number.

So mine is:
Android 6.0.1
Chrome 69.0.3497.100

And thanks again for helping. We'll get there in the end.

DeadBod · 22/10/2018 15:26

This is pissing me off today and my first attempt to post on this chat was thwarted by the black box appearing.

bastardkitty · 22/10/2018 15:23

<a class="break-all" href="https://www.googleadservices.com/pagead/aclk?sa=L&ai=C4yEX3tzNW7GtEc-Qtgf87rcIkJKA7VPPrI3Rhgjb2R4QASCsotwcYLuOoIPQCqABgLLt0wPIAQKpAvTgHb7o5bU-4AIAqAMByAMIqgSdAk_QkcLPpg-DD2X-MV9BYgyyPm3sY3ctC6gXTbVsfsgJBUJvze0uJfPsfgpxeRyKT2iq0TITIBwGK5Ib6pZk1xLfodcbUegVtkGUCzCzUTq1O7TNOeMCC9T5ABFfv7qHJbcEeDXSSWW-7EtYW2--pVAt_v2r5ZLdy16IaqRbkW1FkG3M-t2fw2yIhQ3TJFe5-UCvnkBcZQyTer7Di-njua3s9z4ZDPeGCle3ICNWTD5w3Op7FttDd98Kz3UKWCxQmzIk91Vr6dZVBzUz2bCI-zvHlBQxPO2K4Qlk5lrvcirLFdKlxzoA7DnCd5UjSe72QJCCSw5G-45bgLIVA2H3dMsKNCvsFl2nZwlLl_txv5XJfW1H9YTPBwKtCKqHuMAEjd2H0dUB4AQBiAW4xKPgBaAGAtgGAoAH68mUhwGoB47OG6gH1ckbqAeoBqgH2csbqAfPzBuoB6a-G6gHmgbYBwGgCMC4PbAIAtIICQiA4YAQEAEYAbEJVC6sOtGgiE-ACgPYEwKCFBEaD3d3dy5tdW1zbmV0LmNvbQ&num=1&cid=CAASEuRo-X_c-Ez0ITMEs1W-W4K8Lg&sig=AOD64_3q7cS95F9baMJ-PXlTx6Nfu5DQag&client=ca-pub-1533521060959988&nx=176&ny=20&nb=2&adurl=www.allsaints.com/women/sale" rel="nofollow" target="_blank">www.googleadservices.com/pagead/aclk?sa=L&ai=C4yEX3tzNW7GtEc-Qtgf87rcIkJKA7VPPrI3Rhgjb2R4QASCsotwcYLuOoIPQCqABgLLt0wPIAQKpAvTgHb7o5bU-4AIAqAMByAMIqgSdAk_QkcLPpg-DD2X-MV9BYgyyPm3sY3ctC6gXTbVsfsgJBUJvze0uJfPsfgpxeRyKT2iq0TITIBwGK5Ib6pZk1xLfodcbUegVtkGUCzCzUTq1O7TNOeMCC9T5ABFfv7qHJbcEeDXSSWW-7EtYW2--pVAt_v2r5ZLdy16IaqRbkW1FkG3M-t2fw2yIhQ3TJFe5-UCvnkBcZQyTer7Di-njua3s9z4ZDPeGCle3ICNWTD5w3Op7FttDd98Kz3UKWCxQmzIk91Vr6dZVBzUz2bCI-zvHlBQxPO2K4Qlk5lrvcirLFdKlxzoA7DnCd5UjSe72QJCCSw5G-45bgLIVA2H3dMsKNCvsFl2nZwlLl_txv5XJfW1H9YTPBwKtCKqHuMAEjd2H0dUB4AQBiAW4xKPgBaAGAtgGAoAH68mUhwGoB47OG6gH1ckbqAeoBqgH2csbqAfPzBuoB6a-G6gHmgbYBwGgCMC4PbAIAtIICQiA4YAQEAEYAbEJVC6sOtGgiE-ACgPYEwKCFBEaD3d3dy5tdW1zbmV0LmNvbQ&num=1&cid=CAASEuRo-X_c-Ez0ITMEs1W-W4K8Lg&sig=AOD64_3q7cS95F9baMJ-PXlTx6Nfu5DQag&client=ca-pub-1533521060959988&nx=176&ny=20&nb=2&adurl=www.allsaints.com/women/sale

Here you go. From this thread 10 seconds ago!

Dljlr · 22/10/2018 15:03

I'm actually really pissed off to find this thread, and that this issue has been happening so long, because I've reset my phone three times since it started and was considering binning it. Please sort it out because it makes the site unusable.

MyGhoulMumsnet · 22/10/2018 14:59

Again - thanks loads for bearing with us whilst we track down the problem.

There's another thing to try (and yes, we know it's frustrating, but we're getting there).

As we can't replicate the problem ourselves (and I've tried repeatedly) we'd like to ask for some additional information from you. We need the 'click string' (the whole link address) from the link to see if this can give us some additional insight into the mystery black boxes.

If you have time we would really appreciate if you could help - below are some instructions for how to do this.

When the black boxes appear, please could you disconnect from the internet - by turning your phone on to airplane mode.

Then click or tap the black box. This should try and attempt to open in a browser window, but because there's no service it won't load - so you get the error message.

However, the click string will be shown in the URL in the site address box (see image).

Please could you capture this web address and post it on the thread.

Thanks to all who have got this far. We're trying to chase down the problem and really appreciate your help.
M.

Black areas on mobile
TallulahBetty · 22/10/2018 14:56

All the site. Chrome on Samsung s7 here x

Dljlr · 22/10/2018 14:55

Doesn't happen on Firefox but happens constantly on Chrome, for me.

PivotPivotPIVOTTT · 22/10/2018 14:53

I got a new phone 3 weeks ago and it's been doing it since not long after I got it. I had assumed it was a problem with the phone until I saw this thread. Black boxes across the screen then the same posts over and over as I scroll down.

AGHHHH · 22/10/2018 14:51

It happens all over

OP posts:
Harleyisme · 22/10/2018 14:45

Its happening in all threads and on active threads page for me

ElizavetaMumsnet · 22/10/2018 14:41

Hey everyone,

Sorry, you're experiencing this issue.

Is this happening across the whole site? or only on specific threads? If yes which topics?

Just to update you, Our tech team are currently looking into the issue now. Will let you know once we have this fixed.

Thanks

abbsisspartacus · 22/10/2018 14:40

Anything? It's still happening!!!

AGHHHH · 22/10/2018 14:29

I also find it strange that tech hasn't been able to replicate it at all in the past fortnight since it's been reported, it's happening on popular browsers on popular phones, with 200 replies to the thread.

Weird!

OP posts:
Harleyisme · 22/10/2018 14:27

I have cleared cache and have an ad blocker still getting them same issue.

AGHHHH · 22/10/2018 14:27

Sorry did someone say something?

Black areas on mobile
OP posts:
SilverHairedCat · 22/10/2018 14:24

I never understand when Tech say they can't replicate the problem.

Are the techs logged in as normal users, on standard smartphones, using Chrome? Because it's such an enormous issue I can't see how no-one can see this at your end. 🤔

Have you blocked the M&S advert from the website yet? We know you can do that, as you've done it for other irksome content covering ads in the past from other companies and done it very quickly....

TeddyIsaHe · 22/10/2018 14:17

You all need Adblock. Stops it from happening completely. Makes mn much easier to use.

I’m more than happy to pay for a ad-free version MNHQ! But without Adblock it renders the site unusable.

Topseyt · 22/10/2018 14:15

I've cleared the cache several times and just did it again.

The issue is still there and if anything is getting worse.

Mazanda · 22/10/2018 13:31

Still having issue

Black areas on mobile
DappledThings · 22/10/2018 13:12

Hmmm. Mine seems ok again and I've not done anything with the cache. Weird

bastardkitty · 22/10/2018 13:06

Had already tried this. No help. It's not very good, is it?

Galvantula · 22/10/2018 13:00

Nope :(

Cleared my cache and a few threads later the black bits are back.

Swipe left for the next trending thread