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Original poster

Black areas on mobile

415 replies

AGHHHH · 07/10/2018 23:55

Anyone else get this? If I'm browsing the site on my phone if I've come back to my browser from using another app the thread will be all fuzzy and have random black blocks all through it before I refresh.

Simple fix but still annoying. :s

OP posts:
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MNHQ
LizzieMumsnet · 22/10/2018 12:50

Hi All,

Firstly, we apologise that this issue has taken a long time to resolve.

We have been trying to replicate the problem and unfortunately, we have been unable to.

However, we have a couple of things to try which might help to solve the problem.
Firstly, please could you try clearing your cache and post below to let us know if this resolves it?
Here are some instructions on how to clear your cache.

Again, apologies for the inconvenience.

tribpot · 22/10/2018 11:46

Why not disable the M&S ad once you've connected some diagnostic information? If indeed anyone is actually looking into this now.

WarlocksAreLocks · 22/10/2018 11:29

Today I tried to highlight a couple of words to search. The whole page went blank. There was an m+s ad at the top. Samsung s8, chrome

Black areas on mobile
DropZoneOne · 22/10/2018 11:07

@OnlyGlowingSlightly

Thanks for the Opera tip, have switched over to that for Mumsnet browsing for the time being.

Last night was ridiculous, the black boxes appeared so often it was taking as much time to refresh the page as read the posts.

DrMumMum · 22/10/2018 10:02

Thanks Only Brew

WeeDangerousSpike · 22/10/2018 09:44

It's so much worse last night and today, just had to refresh the same page 4 times to read all of it! Then came here to look for an update and it's on here too. And just happened again when I tried to attach the screenshot!

Black areas on mobile
Black areas on mobile
FlosCampi · 22/10/2018 09:37

Last week I was giving up on threads, today it's so much worse I'm giving up on mumsnet- pity!

bubbles092 · 22/10/2018 09:31

@MyGhoulMumsnet you are joking? This is actually pathetic. This has been ongoing for weeks! Should've been sorted ages ago.

MNHQ
MyGhoulMumsnet · 22/10/2018 09:24

Hi all, and thanks for all the reports (especially those which include the device, browser and the screenshots - they're a big help to us in trying to replicate and track down what's causing the issue).
Please bear with us a bit longer. The tech team are investigating.
We'll update when we have more news.
Thanks again.
M.

OnlyGlowingSlightly · 22/10/2018 09:00

DrMumMum You don't have to install an extra ad-blocker with Opera. It comes that way out of the box.

WarlocksAreLocks · 22/10/2018 08:56

I've now got it on THIS thread. Posts all out of order. If it's m+s I'm buggered as I do look at their site regularly so will get targeted ads

Black areas on mobile
Blarneybear · 22/10/2018 08:52

It's. The ad with the purple blocks that seems to trigger it

I get racing purple blocks where the ads are when it happens.

PLEASE SORT IT OUT

prampushingdownthehighst · 22/10/2018 08:35

It's really bad this morning

DrMumMum · 22/10/2018 08:28

Ad blocker

DrMumMum · 22/10/2018 08:26

If I was a sceptical person, I'd wonder how much we all meant to Mumsnet compared to their advertisers. Come on, this has been going on for ages.

Thanks for the tip about Opera pp (sorry, I would usually go back to check your username but that's way too risky today). I'll get that and the as blocker installed.

MorrisZapp · 22/10/2018 08:19

Mine getting worse too. Huawei and chrome.

OnlyGlowingSlightly · 22/10/2018 08:18

I've just installed Opera. Slower than chrome but has ad-blocking built in.

Sorry @mumsnet Sad Will allow ads again once you fix it.

DappledThings · 22/10/2018 08:09

Yep, definitely worse. Refreshing each page doesn't fix it anymore

bastardkitty · 22/10/2018 08:07

Heartily sick of this issue too. Also android/chrome. Have been constantly refreshing.

OnlyGlowingSlightly · 22/10/2018 08:04

Definitely getting worse (for me). I get a few seconds, then have to refresh the page. Have to write posts in an external app then paste in.

Definitely the M&S ads.

Samsung Galaxy S7 here.

@Mumsnet Can you at least please reduce the frequency of the M&S ads in the meantime? (To a maximum if it's personalised) Of course the best thing to do would be to switch them off for affected mobiles until they fix them.

It really does makes the site almost unusable.

Is this actually a mumsnet scheme to curb my addiction to the Christmas threads?

Happygummibear · 22/10/2018 08:02

I am typing my text into a text message then copy and paste it in.

This is very irritating

Cuttingthegrass · 22/10/2018 07:52

On my iPad the page just won’t load and the screen freezes. It is better on my phone (think I’m using the app on phone)

Agree I’ve stopped browsing mum’s net over the weekend as just too infuriating.

DrMumMum · 22/10/2018 07:50

It's taken four times to post this. Driving me mad this morning. Come on, mn!

Cheripie64 · 22/10/2018 07:45

I cant read this thread, because guess what? Confused

MemoryOfSleep · 22/10/2018 07:43

Me too! Come on, mumsnet. Sort it out please!

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