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Post deletions but MNHQ not against talk guidelines?

57 replies

ShirleyPhallus · 14/08/2018 20:34

Hi MNHQ

I have posted twice on a thread to ask for clarification around talk guidelines - my post has simply asked how come so many posts are being deleted which don’t seem to contravene guidelines... except those posts are being deleted too.

Please can you clarify what is breaking talk guidelines?

The thread is this, and at the moment posters are just saying which accounts they like - nothing controversial or inflammatory

www.mumsnet.com/Talk/am_i_being_unreasonable/3335830-To-think-that-instagram-has-jumped-the-shark?msgid=80222878#80222878

OP posts:
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shakeyourbooty · 16/08/2018 18:48

I meant NOT responding like this, as you said above it wasn't in response to legal action.

shakeyourbooty · 16/08/2018 18:46

Gawd this really is like SWMNBM!

I was on many of the early instamum & influencer threads. I'm quite surprised to see you reacting like this @MNHQ in response to ONE instagram account after allowing so many to be criticised over the last year. Is it because this person has ties with you, having been a former MN blogger and nominated for MN blog prizes?

I appreciate that she has openly talked about having mental health issues, and you're trying to do the right thing, but what if one of the other people hurt by the threads had been previously feeling suicidal - would it only count if they had broadcast it publicly?

It's amusing that you've used the phrase "to follow mod's directions" as MOD, mother of daughters, was one of the instagrammers that received a lot of criticism and complained about the threads - she said so on here - but you hardly did much moderation in response. Which seemed in line to how the rest of the site is run, so that's not a criticism on my part. I'm just puzzled as to why you are so quick to ban any mention of one person, especially someone who is a touring performer and putting work out into the public domain, so will be getting publicly reviewed and discussed.

I'm not fully convinced @KateMumsnet that despite what you say Mumsnet is responding like this because of the instagrammer, according to one of her previous posts, going to the police and sending you a solicitor's letter.

KateMumsnet · 15/08/2018 11:35

I take your point Pommes, but actually, we do expect users to follow mod's directions when they're asked not to do something, and those posters didn't do so. It's not something that we've ever thought necessary to specify in the guidelines, but perhaps we should consider doing so now.

Pommes · 15/08/2018 03:33

"Lowering the heat" mentioned one too many times in my example, however the point still stands. MNHQs deletion message in these circumstances is both inaccurate and misleading to an observer.

Pommes · 15/08/2018 03:31

Thanks for your reply @KateMumsnet.

While it seems, on this one occasion, that posting names haven't been specifically mentioned it still leaves me feeling very uncomfortable that there's a blanket silencing policy on this issue. Posting names were previously mentioned by other Instamums but still the posters' right of reply was drowned out by this policy.

As an aside, MNHQ are in agreement that posts which do not break talk guidelines were being deleted. For the avoidance of doubt and to not make us all look like bullies would a deletion message like that composed below not be more appropriate?

"This post does not break talk guidelines. However for the purposes of lowering the heat we are deleting all posts related to the issue to lower the heat."

KateMumsnet · 14/08/2018 23:24

Hi Shirley - as I said on the thread but perhaps you didn't see, there were a couple of accidental deletions of questions (including yours and another one-word one). Those should have been undeleted now and if not they soon will be.

But the majority of the deletions were made because they commented on the person that we'd just asked for no more comments on.

On your point about 'right to reply', I do understand why it might feel a bit frustrating. Taking a step back though, it's easier to see that no-one here has actually been mentioned by name, or even by their MN name as far as I'm aware. So there's not a huge amount to be cross about in terms of damage to reputations or anything like that. And MN as an entity, as it were, has big girl pants and can take generally a bit of criticism Grin especially when it's clear things have got pretty fraught, and therefore more heated, than they might otherwise have been. Hope that makes sense, going to head to bed now!
MNHQ

ShirleyPhallus · 14/08/2018 23:08

Hi Kate

Thanks for your response, but could you please address the concerns that we have that MNHQ have been too over-zealous with deletions. On that thread, particularly for the last few hours after the first commen, there was little comment on any one individual but instead general positive comments on who to follow. These were deleted. My posts asking why they were deleted were deleted.

Can you understand why we have real concerns about being accused of bullying, when for the majority of posters this simply isn’t true?

OP posts:
KateMumsnet · 14/08/2018 23:05

Hi all
As we said in two posts on the thread, here and here, this is a short term response to a particular problem - we're trying to do the right thing by someone who's had a pretty rough time and, like most of us would if we were in that position, is feeling pretty raw having come in for some criticism over the last few days.

We think most MNers already understand that, if it's relentlessly repeated, valid critique reaches a point when it looks a lot like a pile-on. We're not banning any particular topics of discussion and as you know we work hard to let the conversation flow - but we felt that enough was more than enough there. We know that the vast majority of MNers don't want to see folk really upset by what they read about themselves on MN, particularly in these circumstances. Just to be clear, this isn't in response to any legal communications - we're just wanting to do the right thing here, and to get the balance right.

As we said on the thread 'while there's clearly a great deal of interest in this relatively new area of 'public' family life, we don't think that's a justification for a free-for-all on people who are themselves finding their way.' We're going to continue to keep a close eye on these threads and we'll be taking a three strikes approach (as we do informally in general) so please do make sure that you don't post anything you wouldn't be happy to say face to face.

Thanks all
MNHQ

Hangingaroundtheportal · 14/08/2018 22:43

One person (who even had a username that was derogatory about the IGer in question) wrote some nasty things about her on the thread that was deleted last week or whenever it was. I imagine it was the same person who then apparently went and said the same things about her on GOMI. That poster was called out on the thread at the time, and obviously posters were reporting the nasty posts because those posts were deleted very quickly.

It has totally being exaggerated what happened and what was said about her.

Gobbolinothewitchscat · 14/08/2018 22:37

Yes - beauty. Just looked and there is a thread already

ivegotatheoryitcouldbebunnies1 · 14/08/2018 22:32

I can understand that @breadsticksandhummus

It has turned into quite the shitstorm.

BeautyBox · 14/08/2018 22:30

Is that a thing @Gobbolinothewitchscat ? I may join you

Breadsticksandhummus · 14/08/2018 22:30

It’s such a useful tool for the message she wants to get across though.

Not when she's doing it in the way she is. I'm a working class WOC, and she's alienated me completely with this whole business I'm afraid.

Gobbolinothewitchscat · 14/08/2018 22:29

It leaves me wondering whether I need to search out a better place to have these discussion

Yes - MNTrolls on Reddit. I may register and start a thread.

ivegotatheoryitcouldbebunnies1 · 14/08/2018 22:28

No I wouldn’t either @breadsticksandhummus

It’s such a useful tool for the message she wants to get across though.

boredyboredy · 14/08/2018 22:28

I think this thread is pertinent though as this person isn’t the only IGer who has set people onto MN with inaccurate reporting of what’s going on and then MN becoming trigger happy leaving an incomplete thread and room for imaginative stories to be told to fill the holes. Which doesn’t close the issue and fans fires that weren’t even there in the first place. It’s not healthy for anyone.
I can’t see how a lot of the posts on the thread mentioned in the OP were breaching guidelines - and think that MN need to be clearer so rules of engagement are known and some self policing can be done by us all as well.

BeautyBox · 14/08/2018 22:27

She's lying. I like her account, have followed for ages, found her refreshing. But she's no better than the rest of them when it comes to whipping up a frenzy for the sake of... I'm not sure what.

Gobbolinothewitchscat · 14/08/2018 22:27

Stop telling us to stop talking, please ive

This instagrammer has posted many times about not having her voice silenced. In fa ct, was that not the reason she decided to stay in jnstagram? T he right to free speech does not just apply to selected individuals who are allowed to use it to make false allegations about other people who don't have the right to defend themselves

ShirleyPhallus · 14/08/2018 22:27

But she’s struggling with people that don’t know her talking about her on forums.

I’d suggest if you have mental health issues that are so bad you’re upset by any interaction of your public persona; the extent to which you are imagining that people accuse you of child abuse, it’s doing more harm than good and you should step away

OP posts:
Breadsticksandhummus · 14/08/2018 22:25

But she’s struggling with people that don’t know her talking about her on forums.

I wouldn't like that either, but in that case I probably wouldn't have a public Instagram account.

BeautyBox · 14/08/2018 22:25

This has also really pissed me off. I am all for deleting any personal attacks, and sometimes even "pile on" posts that don't add anything to a discussion and actually present MN in an unfavourable light to anyone reading, say, a thread that's been mentioned on instastories. But, yet again, I'm left feeling censored by the moderation of instagram related threads.

I appreciate things blow up suddenly but the silence from MN, not defending itself or, more importantly, allowing its users to defend themselves, is so irritating. It leaves me wondering whether I need to search out a better place to have these discussion

ivegotatheoryitcouldbebunnies1 · 14/08/2018 22:23

i don’t think she always reports these issues accurately.... But she’s struggling with people that don’t know her talking about her on forums. Which is what we are doing again now! And I think we should stop. But let’s also remember she’s coming from a well intentioned place. She’s trying to shine a light on social inequality amongst a sea of #ad and #gift accounts. That’s no bad thing.

Gobbolinothewitchscat · 14/08/2018 22:22

I would have thought their own users should be the priority, not someone who cries “bullies” and threatens legal action.

Thinking logically - what's the corollary to this? What do MN do if we all find the deletions vastly upsetting/perilous to our mental health (who knows what underlying mental health issues we might have?). I personally find being falsely accused of calling someone a child abuser online very unpleasant. Does that mean our posts are re-instated?

There seems to be no logic to this new policy which was brought in with no notice whatsoever and just based on who feels the most upset

Breadsticksandhummus · 14/08/2018 22:16

Nobody said a thing about anyone's parenting. The thing that wound everyone up was the fact the thread was being falsely accused of things it simply hadn't done.

ShirleyPhallus · 14/08/2018 22:15

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