We know this is a huge faff - sorry to ask again, but if that access denied message pops up, could you screenshot that for us? It's that bit we need to show tech, we think!

Morning Queenie,

Ooer. Bear with us and we'll do our best to help.

Would you be able to wing us a screenshot of what you're seeing? Could you also let us know what browser you're using, and which iphone/update you're on? (If that makes sense?!)