Hi there everyone,

We're really sorry but our tech team still haven't managed to replicate the issue, so don't really know how to go about fixing this at the moment.

If anyone in London who's having this issue fancies a visit from MNHQ, we'd be happy to come and visit so we can take a look at what might be going on - if so, post on the thread and we'll contact you using your MN email address.

Again, we're really sorry at how long this is taking to fix, but we do want to get it sorted as soon as we can.

Hi there everyone,

We're really sorry it's taking so long to get this sorted - please bear with us! The tech team are still looking into a fix for this - as soon as it's sorted, we will let you know.

We're so sorry this is such a pita for you all - we genuninely can't seen to replicate the problem so it's hard for Tech to know where the problem stems from.

Any Londoners up for a visit from MNHQ Tech? We'll make them bring their own biscuits....

Hi there all,
We're really sorry for the delay in fixing this. What we are hearing is that the only way to move forward with this would be if a lovely London-based MNer would be willing to help by having someone from our Tech team visit and observe them produce the problem on their device. So we're looking for a volunteer, basically... our Techs are all fully house-trained and non-biting if that helps?

Hi There,

I understand that this is really frustrating. We are looking at it and trying to resolve the problem but not being able to reproduce the problem ourselves is making it very difficult.

We have implemented some changes but they do not seem to have helped.

We will continue to work on finding the problem and fixing this.

Sorry, both! thanks for letting us know - we'll alert tech.

Morning everyone,

Tech released a change which should have fixed this - is it still happening for you all?

Hi all,

Sorry this is causing so much frustration, we are going to implement a change that should hopefully resolve this problem.

Many thanks for your patience.

Hi all,

I am so sorry this is still causing problems. Here are some options that might resolve the issue.

1. make sure you are using the latest version of the browser - got to updates and update that browser
2. try clearing your browser history via settings, close the app and open again
3. reset the browser via settings - please note this will remove any browser extensions you might have (such as ad blockers)

Please do let us know if you are still having this problem after trying those.

I understand that this is very frustrating and we are trying to get to the bottom of it.

Tracey

Hi all,

Just wanted to apologise for the fact that we seem unable to get to the bottom of this. I've been back to our Tech team again and hopefully one of them will be posting an update on their progress.

Many thanks for your patience.

Rats, I thought as much.

So sorry, folks. The Tech team are beavering away - have asked if one of them can hop on the thread with any updates.

Is this still happening for everybody except @RiceButt?

Am heading back to our Tech team to let them know.

So sorry this is still an issue for many of you.

Am off to see if our Tech team are any further along. Thanks for your patience.

Hi all,

Just to reassure you that Tech is still looking into it.

Could you try using the site in incognito mode and see if you have the same problem?

In chrome go to File->New incognito Window
in safari go to File->New private Window

Hi, SilverHairedCat - I don't think they've been able to replicate it, no.

Tech are a bit stumped, and they need to see what's going on in person.

If anybody who is having this problem lives in London and is willing to assist, please get in touch at [email protected] and we will arrange to visit to try and diagnose the problem as it happens on your browser.

This is just to say that tech are looking into this - you haven't been forgotten! They're doing what they can.

So sorry, PositiveAttitude,

We've nudged tech about this and we hope they'll be on the case as soon as possible.

Hi there,

So sorry this is causing so much frustration. We are looking at it and trying to pin it down.

The video is really helpful thank you.

If you could also provide the version number of the browsers you are using.

Tracey

ok so sorry this must be really annoying. We will trying and figure out why this is happening .

Hi there,

Just want to make sure I understand the issue. Is this happening for just Chrome? The first couple pages the back button is fine, but after that it starts to skip?

Hi again. We're so sorry this is still going on. We've just had a chat with Tech for an update. It's not been forgotten - they're still looking into it, but it's happening so sporadically it's been really hard for them to replicate the problem and work out what's causing it.

They are still looking into it and as soon as there is news we will let you know. In the meantime if anyone else is able to catch it happening on video please do email it in. It might just help Tech crack it.

Thanks again for your patience.

Hi all,

Just swinging by to let you know that Sham from tech is still looking into this one - struggling for a fix but still on the case. Thanks so much for the patience.

Sorry this is still affecting some people and thank you for the extra info.

It's in the capable hands of Tech now so hopefully you'll have an update tomorrow.