Hi there @Wallywobbles and @Polestar50,

Can we just double check, is it on the app that you're still having this problem?

@mummabubs that's strange! Have you checked the version number in the menu? It should say 3.11.4

@GreyhoundzRool there are two separate issues ongoing, the desktop issue is still being looked into. Thanks for your patience!

Talk iOS app users, we have a fix for read threads! 🤩

We've rebuilt the way the app show there are new posts on a thread, and so far it's looking good. Try out the update on the App Store, and let us know how it goes.

Hi there everyone,

We're not ignoring you - but as far as we know tech still haven't managed to replicate the problem, which obviously makes it pretty hard to fix. We've flagged it again with them though so we'll update you when we have more information.

Hi there everyone,

We've just spoken to tech to see if there's an update on this - they're still trying to sort it out. Sorry it's taking so long, and thank you all for your patience.

We've discovered the cause of this, and we're investigating a more thorough solution.

Short term fix
If you delete and reinstall the app, the unread indicator will be correct again. It's after you've opened 400-500 threads that it starts playing up.

Hi guys, thanks for raising this! I'll look into why this is happening shortly.

@mummabubs ah that sucks!

So to be certain, is it showing threads that you've already viewed, that haven't had any extra posts, that are showing as unread (white speech bubble)?

Hi Everyone,

We're so sorry to hear this is still happening - our Tech lot are having trouble pinpointing exactly what's going on here but we will chase this again today for an update.

We know it's a pita so here's some

You're so welcome! Glad it's working

Hey guys, thanks for your patience, on Monday we released a fix for the viewed threads issue on the iOS Talk app 🎉 It appears to be stable, so go ahead and download it here.

As usual, let us know if anything doesn’t look right!

Tim is still looking into this, I promise!

Hi guys, thanks for bumping this issue on the app - you're right, it's something that needs addressing, and I'll prioritise it this week. Apologies for the delay!

Hi There,

We continue to look into this problem and we are trying to find a fix, however not being able to reproduce the problem is making this quite difficult.

I understand how frustrating this must be, we will continue to work on this to find a solution.

If you continue to have this problem, please give the details of what platform you are using ie, app (iphone/android please specify), desktop/mobile website, and browser. This will help us identify where the problem might be happening.

So sorry, everyone. I'm heading off to talk to our Tech team again now.

I may be some time...

@SpongeBobJudgeyPants

No-one cares. No one!

Oh @SpongeBobJudgeyPants, I care, I care!

But unfortunately I'm no use to you at all from an IT point of view...

And I'm afraid to go knocking on the Tech team door again in case they set the dogs on me.

We know, we know.

Our Tech team are on the case here, but they still haven't been able to establish what's causing this.

Huge apologies (again!) for all the frustration this is causing.

NinaMarieP that sounds really annoying - we're so sorry this keeps happening. We're struggling to understand why this is a sporadic problem but we'll send this one back to Tech and see if they can replicate this.

Sorry it's such a faff - we'll get this sorted for you all as soon as we can.

I cannot see anything about those threads that would make them become un-visited links.

ok so when you look in the history for the browser you are using can you find the links in there?

you can search for them in the search bar at the top of the history settings page. So for example to find this thread in your history you would just need to type something like "Threads not" and you should be able to find it in there.

ok great thanks If you could add the link to the one that stayed as visited too? I am going to see if there's anything I can spot about that would make them behave differently

Sorry, everyone! We know it's incredibly frustrating. We've just this moment nudged tech, so please do bear with us and we'll hopefully have them on the case this morning.

@OlympicBonfire which threads is this happening with?

Thanks Spongebob , Olympic and mummabubs. And NinaMarieP - I've flagged your post to our Tech team in case it helps with the investigation.

Can only apologise (again) that this issue still hasn't been resolved. If I could do anything to help, I would, but to be honest I have to get my kids to help me with the Sky remote so I'm best off out of any IT matters. All I can do for now is keep passing on your comments.

Sorry, folks.

Hi there,

Is this definitely happening on the same day? so you will view/post on a thread and that same day the thread will reset to unvisited?

Tracey