Word of advice to MNHQ #2

I've had a quick look through stratters Reddit posts, I definitely haven't seen her refer to any member of the staff in particular?

He was quite a dapper cockroach. He doesn't look like the sort to scuttle around a kitchen and he's clearly in gainful employment.

Ok first few posts on the cockroach thread
User 1 -
:D
User 2 -
Like it.
I always imagine complaint departments to be a single phone or computer nowadays in a locked, otherwise empty room to which no one has any access.
User 3 -
Surely that's overstaffed
User 4
That's Katherine?

[–]Stratters Bane of MNHQs exsistence [+4] [S] 1 point 6 hours ago
Nice tie, yellow suits her

At no point does Stratters say it is Katherine, she only compliments the tie. So you're pointing the finger at the wrong person.

It just reads like a bit of internet silliness involving a photo that's been around for a while, not actual vindictiveness.

I'm guessing it depends on if you are the target of it or not.

Ah. X-post. But, um, to me that doesn't really read in the same way that it does to you, Justine. It just reads like a bit of internet silliness involving a photo that's been around for a while, not actual vindictiveness.

Sorry, I know feelings are running high (but for the life of me I can't really work out why) but honestly I think there's a lot of misunderstandings on both sides.

She didn't post a picture of a cockroach and call it the name of a staff member, which is the accusation.

So because you don't know who the first poster is who DOES name Katherine you ban Stratters who doesn't mention Katherine's name?

justinemumsnet

This is the bit I don't get. You may have a point about how we dealt with the David debacle - I think the team probably would do things a little differently next time. But it was a really tricky situation and the intention was to do the right thing by a potentially vulnerable person. Our moderation was certainly not malicious or even necessarily wrong. Does that really justify the vitriol that's occurred? I don't see it...

But wasn't it because of this Stratters was suspended the first time? She reported as we are told to do, three times. She didn't troll hunt on thread. Katherine eventually told her to stop reporting it iirc and Stratters wrote her a reply saying she agreed to abide by this....and then she was suspended. I really don't see how that is not abiding by talk guidelines.

I should also imagine she feels quite hurt and angry by that suspension, feels that it wasn't justified.

She has said on Reddit that the cockroach picture was a joke, that she never thought it would go like this and that it wasn't her who actually compared the picture to a member of staff.

I think I must have missed which mod the cockroach was supposed to be? Or I misunderstood something?

Anyway

I think allowing endless namechanges has always been a recipe for disaster. Promoting 'hilarious' yet clearly made up threads makes people embellish or make up stupid situations to get attention.
Being more strict about troll hunting than trolls doesn't help.
But it's still mostly the' aibu being the driver of the site' thing

I want to be productive but I think battle lines are drawn and it's pretty fucked now

(Mind you banning Hully was the start )

It wasn't stratters that named one of the mods though on that thread!

Milton is busy reading his NITS guide

No, she did not name a Mod with the picture of the cockroach. Someone else named that Mod in a comment. As that person is not identifiable as a poster on here the banhammer swung to the nearest target that is identifiable. Which is Stratters.

I thought weren't allowed to call someone a twat I read in earlier post, yet someone did so few posts up.

You are if you're Team HQ.

does MN have a complaints department?

It does now. At least, I hope it does, or poor Milton is out of a job.

Justine, there shouldn't BE a next time. There shouldn't have been a this time.
For ages, from my understanding of the D and C situation, people were reporting and nothing got done hence the huge build up of frustration and bad feeling and the impression that you don't value the experience of more experienced posters, which is disappointing. Adding to the recent User21345677889990 fiasco which caused a lot of bad feeling, is it fully surprising that a section of a website known for it's spirited posting style would blow up. There is only so much pressure that can be tolerated before it musr be released.

I thought weren't allowed to call someone a twat I read in earlier post, yet someone did so few posts up.

Can someone clarify this is it a yes? Before I head back over to another thread I'm on