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See all MNHQ comments on this thread

Abandoning the policy of responding to all reports was a mistake I think.

185 replies

SerfTerf · 06/08/2017 16:43

It's quite startling to read today that @thefirstmrsdv and @maryz have both given up reporting or lost faith in the report system.

I believe ALL reports used to receive a response of some sort? I know there was a bit of uproar when that changed.

I'm thinking that maybe going back to the old way might result in more dialogue and more people willing to report generally ( ?)

OP posts:
troodiedoo · 06/08/2017 17:13

MN don't owe anyone a response. You've done your bit by reporting now forget about the thread, just hide it. It's the equivalent of getting a well done sticker from teacher. We are grown ups now.

daisychain01 · 06/08/2017 17:13

And I know I'm swimming against the tide on this!

It would be a shame if the site folds because genuine people would lose out from so much support, for example two people I've connected with on here lost their DHs in tragic circumstances. This site was a life line to them.

GherkinSnatch · 06/08/2017 17:13

I dunno, I still report things. I can see an argument for a response being a good indicator that the report has actually been seen by a real person, but then I don't report things to get a pat on the back or to feel like "I-know-something-you-don't-know", which is the vibe that some people give off when they do their pithy little "reported" replies to threads or on-thread troll hunting.

Agree a button asking for a response could be beneficial for situations where a question is being asked, but it would be abused be people demanding to know how the moderation process works.

PurpleDaisies · 06/08/2017 17:11

A button asking for a response would be beneficial.

Only if they are actually going uk respond.

oldtrees · 06/08/2017 17:10

If people are worried that fraud has occurred and / or a poster is trying to emotionally manipulate women into sexual contact then I think MN needs to do better than "we're looking into it"

How long to we leave it before contacting the police ourselves?

Flowersinyourhair · 06/08/2017 17:10

People are grown ups and there's always the off button...

TheFirstMrsDV · 06/08/2017 17:10

Its not the only reason.
It seems members are being suspended and the reason given is that they seem to be unhappy with the moderating on MN
That is in response to reporting threads and expressing concerns about dodgy posters and threads.

I reported the CG threads once and did get a reply but I am glad I didn't keep reporting.
There was also a prolific, long term poster who was clearly trolling like a mofo but nothing was done and posters got told off for repeating concerns.

Don't ask me who because this will get deleted and I am sure everyone is fed up of threads going bye bye.

MN is a business and they don't owe me anything. Their place, their rules and I have got an awful lot of good stuff from here over the years.
But I am honestly wary of reporting posts now.

ALemonyPea · 06/08/2017 17:09

A button asking for a response would be beneficial.

ALemonyPea · 06/08/2017 17:09

I agree. I simply hide threads now rather than report as the lack of respond from MNHQ makes me feel ignored.

daisychain01 · 06/08/2017 17:08

This is a free site. It's not like people have a claim that they're not getting their money's worth or similar.

Maybe it's time for people to rethink how they respond to threads that seem sensationalist and where things don't 'add up'.

It's frustrating but if people don't invest quite so much and keep things a bit more in perspective, they don't need to leave MN they just have to change how they do things.

I mean, who gives money away to someone they've never met, never spoken to and whose story on JG seems completely spurious and made up. It may be kind hearted, but if the money they've donated is money they can't afford, that's going directly against the HQ guidance "don't give money to people on the internet you can't afford to give"

How many times do they repeat that, and people still ignore it?!!

PurpleDaisies · 06/08/2017 17:07

I do think they should reply to people worried about trolls or vulnerable posters

They definitely still do this occasionally

DixieNormas · 06/08/2017 17:05

This reply has been deleted

Message withdrawn at poster's request.

GinSoakedTwitchyPony · 06/08/2017 17:04

that should read.

traw · 06/08/2017 17:04

It's also made me more confident on reporting things, there have been times I haven't wanted a personal chitchat response, and felt awkward about replying and then feeling like I had to reply to their reply. Sometimes it's simpler just to report something.

GinSoakedTwitchyPony · 06/08/2017 17:02

I completely agree. I also barely report these days.
I don't fully trust the new system.
Previously, a response meant that I knew for sure that someone had read and considered my report. Now my report just goes off into the ether.
I do receive an occasional reply, which is nice.
A reply when HQ isn't going to take any action would be helpful. I don't need a reply if the post is deleted but when a post/thread is still there 24 hours after a reply it would be nice if I knew that someone had seen it and checked it out.
I do miss the old system and as I said, I report much less often these days because I feel as if I'm wasting my time.

ophiotaurus · 06/08/2017 17:01

They used to reply individually.

coconutty · 06/08/2017 16:58

This reply has been withdrawn

This has been withdrawn by MNHQ.

SerfTerf · 06/08/2017 16:58

If people are reporting less because of the change, then it matters more.

OP posts:
SerfTerf · 06/08/2017 16:55

Well I found the "Troll Policy" and it says "we will always reply to your report or email"

www.mumsnet.com/info/trolls

The policy was updated two years ago. So presumably up until the change it was literally responses to every single report.

OP posts:
PurpleDaisies · 06/08/2017 16:54

Can you imagine how many reports they'd be responding too right now?

I ageee that it was better before though

SavoyCabbage · 06/08/2017 16:53

I don't see how it makes a difference. I assume that the action they take on a report I make is the same whether I get a response or not.

MargotsDevil · 06/08/2017 16:52

I'd like a response to what I felt were valid suggestions on a previous thread in site stuff however there was no response and the threads are all just getting zapped. Might be time to find a new forum.

MadamePomfrey · 06/08/2017 16:51

When I joined (not that long ago) you got a generic message but then some one would also come back to you and say thanks but we don't feel this breaks guild lines because ... or we are keeping an eye but happy to leave for know or whatever. If it was a really high profile one then you just got a generic thanks for reporting type email I will see if I have any old ones to show what I mean

Wh0Kn0wsWhereTheTimeGoes · 06/08/2017 16:50

They announced a while back that they would not necessarily respond any more, to save time. I have had a mixture of personal, generic and non-responses since then.

ConstanceCraving · 06/08/2017 16:50

I do report tbh but every time I do if I'm honest I wonder whether anything will come of doing so. This whole debacle highlights that even more.