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See all MNHQ comments on this thread

Abandoning the policy of responding to all reports was a mistake I think.

185 replies

SerfTerf · 06/08/2017 16:43

It's quite startling to read today that @thefirstmrsdv and @maryz have both given up reporting or lost faith in the report system.

I believe ALL reports used to receive a response of some sort? I know there was a bit of uproar when that changed.

I'm thinking that maybe going back to the old way might result in more dialogue and more people willing to report generally ( ?)

OP posts:
ImperialBlether · 06/08/2017 17:58

I don't think we always need a reply. I think if you write something in depth then it would be worth a reply - eg if a nurse/doctor recognised something was wrong with a thread where the poster was claiming they were ill, then I think MN should reply.

If I report a post saying "This poster's just out to cause trouble," then I don't need a reply.

HoneyDragon · 06/08/2017 17:57

I wrote a op in site stuff last week saying I am no longer reporting at all. I'm disgusted with it all. I'm appalled at the posters they have booted for questioned them and appalled at the ones other letvstay to continue abusing people.

I got a response from MNHQ that was not wanted the basically confirmed what I knew that they dngaf.

Polter · 06/08/2017 17:57

The problem with report and hide is that you then have no way of knowing if you were right or not, which does help refine troll-spotting skills, and mean you're less likely to be hoodwinked. Having said that, at the moment I find it hard to believe anyone on here unless they're very established posters or I know them personally.

ImperialBlether · 06/08/2017 17:56

I'd be surprised if a business as big as MN used volunteer Mods. Although the Nightwatch are volunteers I believe.

This doesn't make any sense!

PurpleDaisies · 06/08/2017 17:56

Someone said on another thread they had reported a dodgy thread and had a reply telling them to stop troll hunting

But hadn't they voiced their suspicions on the thread? I report lots and have never been told off for troll hunting.

HighAlert · 06/08/2017 17:55

Someone said on another thread they had reported a dodgy thread and had a reply telling them to stop troll hunting. So you can't win really.

KatherineMumsnet · 06/08/2017 17:55

Thanks for the feedback, everyone - this is just to say we've heard you; we're going to discuss this in the office next week and we'll update as soon as we can.

PelorusJack · 06/08/2017 17:53

I know everyone would like more answers from MNHQ but it's acSunday and it August. My bet is that they are waiting until Monday morning when more people are in the office.

ScrambledSmegs · 06/08/2017 17:52

I can't say I've noticed not getting responses. In fact looking back I've had responses to all of my recent reports - which isn't many because I tend to steer clear of controversial threads. Report once and then bugger off, that's my motto.

I have more concerns about the other stuff MrsDV mentioned, which is news to me and quite surprising.

SerfTerf · 06/08/2017 17:51

Please let's not go the TAAT route again.

I know it's tempting Smile

OP posts:
daisychain01 · 06/08/2017 17:51

The "wack-a-mole" phenomenon keeps springing to mind.

Being a MNHQ moderator must mean they are given time off for work-related stress nowadays

SerfTerf · 06/08/2017 17:51

This is the thing @HighAlert.

I've been questioning myself about whether I've been reporting enough.

OP posts:
mrsRosaPimento · 06/08/2017 17:51

I think this situation was made worse by sock puppets verifying an op. Then MNHQ verifying it was true, and moving a JustGiving page to charity board gave it credibility. I'm really pissed off that MNHQ keep deleting threads without giving any answers.
What's the point of us reporting when it's ignored?

PelorusJack · 06/08/2017 17:50

I think everyone should report if they think a thread is a troll thread. It literally takes seconds and surely the more reports a thread gets the more likely MNHQ will look at it.
I report even when I'm not sure a thread is a troll thread. MNHQ can access more info than me so I leave it to them. i don't give it much thought ...

SerfTerf · 06/08/2017 17:49

I report even so often but literally never check my MN email account so I have no idea if I even get replies. Sorry if MNHQ are emailing me 

I've not long realised my MN a/c isn't connected to my main email a/c Grin

OP posts:
Ciaovenora · 06/08/2017 17:47

MNHQ is presumably cost cutting until they sell more stories to the Mail

The Mail pays no-one for stories they piss everyone off for taking content they don't own. The Huff post is no different they only way to stop content being used would be to have a pay wall, I suspect no-one would pay to use this site.

HighAlert · 06/08/2017 17:42

I never report troll threads any more. I've seen too many left to stand, so think there is no point reporting.

Ciaovenora · 06/08/2017 17:41

Are all the mods paid by MN, or are they volunteers?

My understanding is that they are all paid although at night they have volunteers who pull threads till the morning when paid employees make final decisions they could pay employee's to work night thus far they have decided against it.

PelorusJack · 06/08/2017 17:40

I report a lot and am not bothered about not receiving a reply. I try and only report once per dodge you thread but sometimes I'll report again if there is a particularly ridiculous 'update'. I sometimes apologise for a duplicate report. I'm never rude and I never say that I know someone is a troll. I'd be very suprised if posters are being banned for over reporting. I'd have thought it more likely that posters are being banned for being rude on or off threads. I don't know though. 🤷🏻‍♀️

Regardless of the issue with getting feedback to reports I think i report less because I have less confidence that troll threads will be deleted. MNHQ can only go on the info they have and I understand they can't delete threads just because they sound fake. I don't think it's MNHQs fault but it does seem a bit pointless reporting sometimes.

BTW. I still get feedback from some of my replies. The same chatty style as we used to get. Sometimes saying they are deleting the thread and sometimes saying the OP is ok or is being watched. They always say that I should keep reporting.

I really find trolls annoying -even the ones who just exaggerate for effect. I don't get angry or upset by what they do I just find them deeply boring.

HighAlert · 06/08/2017 17:40

I think MN makes enough money from it's advertisers to pay their moderators. I'd be surprised if a business as big as MN used volunteer Mods. Although the Nightwatch are volunteers I believe.

megletthesecond · 06/08/2017 17:39

I report even so often but literally never check my MN email account so I have no idea if I even get replies. Sorry if MNHQ are emailing me Blush.

picklemepopcorn · 06/08/2017 17:39

I've had responses this year. Not to every post I've reported, but to some.

picklemepopcorn · 06/08/2017 17:38

Strangely, due to volume, the more controversial and intense the thread the less likely they are to respond personally, and the more likely you are to want a response.

mummytime · 06/08/2017 17:38

I've reported several posts recently - and it is disconcerting to not get any kind of response. And I'm sure its not as long as 2 years since I last got one.
A response helps us know if we are: over reacting or reporting really "dodgy" posts. I can cope when its advertising etc. But some of the spidery senses ones would be nice - it is also the fact that for all anyone reporting knows the system could be broken if they don't even receive a generic "got it" message.

user1498911589 · 06/08/2017 17:38

It costs money to reply - it takes time and more time means more staff and therefore more money. MNHQ is presumably cost cutting until they sell more stories to the Mail