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See all MNHQ comments on this thread

Rules around banning?

338 replies

TheUnworthy · 13/11/2016 21:54

Feeling a little nervous after the recent thread that went 'poof' and reports of people being banned and not knowing why/not having any deleted posts beforehand.

Is there a three strike rule? No strikes?

OP posts:
OhYouBadBadKitten · 14/11/2016 14:05

Rebecca, thanks for coming back. Please could you consider my suggestions from yesterday at 8:51am.

RebeccaMumsnet · 14/11/2016 14:00

Hi all,

We wanted to pop back on and let you know that we have been in touch with wannabe and explained why we have suspended her account and that it is a temporary thing.

We do have to enforce the Talk guidelines from time-to-time otherwise it would be pointless to have them.

As Iona said up-thread, we don't discuss specific cases as it would be unfair but hypothetically speaking to try and explain further:
A MNetter joins in 2014 and posts for a year, never being reported. In 2015, we get 3 reports throughout the year about their posts. All of these posts are deleted for breaking talk guidelines, so either Personally attacking, spamming, troll hunting, being goady/racist/sexist etc
Following the third reported post, we send a warning mail saying why we have mailed and asking nicely for them to stop it.
6mths later, they troll hunt, it's not really bannable but we make a note as it's an indication that we may need to follow-up, or at least mail again. A week later, another few reports for similar stuff, we ban and wait for them to mail in and then we explain. If they agree to stop it, we will allow them back after a week.

At every point in this, there are judgement calls to make.
How bad was the post? Has the poster been around a while? Does the poster normally 'behave'? Who was the attack against and why? Did the poster report the 'troll' before shouting it on the thread?

It's a fairly huge process, that does change because we are all human beings. We don't pretend to be perfect and we will explain things wherever possible. We do not ban just for the lolz, or even to make our lives easier - all decisions are carefully considered and we do try to politely ask folks to behave too.

There are always exceptions but please do trust as, we don't just ban, we do take the time to think and read around.

JustAnotherSadOldNumber · 14/11/2016 13:07

but anyone who is entirely reliant on a chat forum really needs outside support and help.

imagine for a moment that you are one of the many people who have something like anxiety which means even going to the local shop is a battle.
What do you do when you can function at home, so you can't access a support worker, but you are not able enough to tackle the outside world?

People live in this limbo everyday, for many reasons. There is nothing for us.

MsGameandWatch · 14/11/2016 10:04

People meet partners and husbands on line. In fact isn't it the most common way to meet someone now? Is it so hard to imagine that people also meet their friends and make a community/friendship group on line too? Especially if they're pretty isolated in RL as so many of us are.

SarcasmMode · 14/11/2016 09:48

My capitalised goady was in fact an accident, not meant to be goady (the irony) as realised it looked a little goady.

BeyondReasonablyDoubts · 14/11/2016 09:44

No I don't mean the off you fuck comment, I meant my post at 7:46am.

Re sickening, if it makes someone feel sick, then it's sickening, surely? You can disagree that you feel that way, but can't argue with how they feel.
People who have been suspended describe it similarly too.

I know I would be very upset to lose the support I have here. Should I have it from elsewhere - probably. But mh support in the uk is far from perfect.

LittleStripyBee · 14/11/2016 09:43

But queen some people really do, I appreciate it's hard to comprehend when you are not in that situation but strangers (who may become friends) on a forum are all some people do have, and to whip that away without even telling someone why seems a cruel thing to do. It's like someone deciding they're no longer your friend and not telling you what you've done wrong (how many of those threads do we see?), it can be hurtful.

QueenMortificado · 14/11/2016 09:33

Not really fair Beyond, my comment isn't the same as "if you don't like it, off you fuck". Just a reminder that no-one should have such strong reliance on a chat forum.

Also "sickening". Really??

BeyondReasonablyDoubts · 14/11/2016 09:31

See Grin

QueenMortificado · 14/11/2016 09:20

This is what i find sickening, absolutely sickening. MNHQ happily cut of support of someone who has posted everyday for years without and kind of communication with them.
There are so many people who use this site because they are lonely, or are unable to meet people / get out for various reason.
I worry so much that cutting that off will lead to people in need doing very dangerous things to themselves. It's so risky.

Oh come on now. I agree MNHQ haven't handled whatever has gone on here particularly well but anyone who is entirely reliant on a chat forum really needs outside support and help. What if the site just went down for a few days? People need to have support outside of MN

SarcasmMode · 14/11/2016 09:08

I don't get the issue with Wanna either. She can be blunt but not nasty or spiteful.

Plus she has a guide dog like DH so we are practically related. Smile

It's confusing times on MN.

I've never been banned. But then again I tend to avoid GOADY threads so I don't lose my cool.

Hope it's only a temporary ban.

hobnobsaremyfavourite · 14/11/2016 09:00

Me to WellErr

Soubriquet · 14/11/2016 08:56

I had to do the same thing WellErr

For a site who claim their staff are approachable, they sure make you sweat sometimes.

And it isn't fair to those who genuinely don't know what they've done wrong

WellErrr · 14/11/2016 08:54

When I was banned I had to make new registration, post a thread and report my thread to get an answer as MNHQ didn't reply to my email.

What I'd said was so mild I didn't even realised I'd been banned.

Eventually I had an apology from MNHQ and was reinstated, but it wasn't very nice. It took AGES and lots off effort to get a reply, just to the question 'am I banned?'

It's a crappy feeling just being booted without a word and a system which definitely could be improved.

I haven't bothered posting much since.

BeyondReasonablyDoubts · 14/11/2016 08:53

Agree with oybbk

hobnobsaremyfavourite · 14/11/2016 08:52

Oh and with regards to warnings there is no time limit
And its 3 strikes and your out policy.
So even if you receive warnings months or even years apart they are held against you
if you -ever even receive your warning--

BeyondReasonablyDoubts · 14/11/2016 08:52

Have the op of the other thread, wannabe and mf all been banned over the weekend? Or was it before that? (I realise op of the previous thread is not currently with us to answer, but wondered if someone who knew who she was knew?)

OhYouBadBadKitten · 14/11/2016 08:51

I agree with ItsAllGoingToBeFine.

Firstly, there should be a consistent set number of warnings when people are sailing too close to the wind. Then if they cross the line something like the following could work:

Adding a divert to a page when they try to log in with either -

1)If it's for a dodgy comment and the person needs to be reviewed:
Your account has been suspended while we review it. If you have any queries then contact.....
This then should be reviewed within a stated, consistent and suitable time frame (2 working days?)

2)If it's for spam or something so so so outrageous, then:
We have removed your account for infringing site rules. If you wish to appeal then please contact....

Because just banning people without any word or reason could frankly drive some people over the edge and while mn aren't responsible for people's mental health, it's really not nice for them to end up being a direct contributor to their stresses, especially when people may have snapped and said something because they are already struggling.

The please contact us email address should not be the general contactus page, because it can feel like you are emailing into a black hole when mn get very busy. It also minimises acknowledgment that something potentially upsetting and big has been applied to a person. It should be a separate email address.

It would be much better for both users and mn I think if a consistent framework were applied.

Soubriquet · 14/11/2016 08:42

Still no reply mnhq. To either my email or the poster in question

Saucery · 14/11/2016 08:40

And wannaBe, I really hope you come back Flowers

Saucery · 14/11/2016 08:39

Thanks for replying, MNHQ. I still think it would be better to email after a Banning even if it is an automated message. Seems more polite , somehow, politeness being the ethos driving the calls for a more pleasant MN.
As I said on the other thread that is merely a Suggestion, not a Demand.
Smile

Devilishpyjamas · 14/11/2016 08:35

I actually think MNHQ should maybe bloody talk to wannabe as well.

I saw an ad for it beyond and was agog at the randomness of the stock!

BeyondReasonablyDoubts · 14/11/2016 08:32

Now now, ghost, don't complain too much or you'll induce the "if you don't like it, off you fuck" responses again.

Or maybe just be banned? Shock

Ghostofasmile · 14/11/2016 08:30

I think it's clear if someone posts prolifically and for a considerable period of time then they're probably finding the site quite an essential source of support and interaction. I think it's pretty unpleasant to just suddenly withdraw that with no word.

This is what i find sickening, absolutely sickening. MNHQ happily cut of support of someone who has posted everyday for years without and kind of communication with them.
There are so many people who use this site because they are lonely, or are unable to meet people / get out for various reason.
I worry so much that cutting that off will lead to people in need doing very dangerous things to themselves. It's so risky.

BeyondReasonablyDoubts · 14/11/2016 08:29

Well exactly, msgame

Take loads of money to b&m devilish. It's full of non essential random must haves like Poundland Grin