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Original poster

App randomly shutting down.

135 replies

imwithspud · 08/09/2016 11:03

It's been going on for a few weeks now, at first I thought it was because my phone (iPhone 5s) needed an update but I have since updated and it's still happening. Very annoying when I'm reading a thread and then it literally vanishes into thin air. It doesn't happen all the time, but it happens enough for it to be an annoyance. The app opens up fine afterwards.

Just thought I'd let you guys know just in case there's an issue with the app.

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MNHQ
TimMumsnet · 29/11/2016 17:32

This is good to hear! We've had a dramatic reduction in crashes - we have reports confirming there are approx 10x less crashes since that release, and we'll do our best to keep that rate low.

Thanks for all your patience Flowers

DeleteOrDecay · 16/11/2016 22:14

Things have definitely been better lately, I can't recall a time where it has shut down on me lately.

venusinscorpio · 16/11/2016 22:03

I would tentatively say it's been much better in the last few days.

xvideos2016 · 16/11/2016 20:53

This reply has been deleted

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cozietoesie · 11/11/2016 16:47

It happens occasionally but not quite as often as before, I think? The general slow response is now almost non-existent though - for me at any rate. (I had a 'No connection etc' message the other day and thought 'Here we go again......' and Lo and Behold - my Internet was actually down! Grin)

DameDiazepamTheDramaQueen · 11/11/2016 16:29

It's started again after ages of not.

Not crashing quite as dramatically as before but just dies,goes black and I have to go back to main menu. Twice today.

cozietoesie · 28/10/2016 16:04

Thanks, Tim.

venusinscorpio · 28/10/2016 15:08

Thanks Tim.

MNHQ
TimMumsnet · 28/10/2016 15:04

Hey guys, apologies this is still happening Blush

In the last update we released for the app fixed the majority of crashes for most users, but we're still seeing around a hundred crashes per day (see the diagram). The majority of these crashes are caused by adverts, so take a little longer to find where the problem is coming from.

If all goes well, we'll be releasing a new build in the next week which should improve the performance of the app.

As always, thanks so much for all your feedback, it's really valuable!

App randomly shutting down.
venusinscorpio · 27/10/2016 21:31

Can we have an update MNHQ? It's incredibly annoying, it's happened to me at least 5 times today.

cozietoesie · 21/10/2016 23:56

I don't know, Clay. It's not an easy site to build an app for - the length of time that people might have it open, for example, compared to some other sites where you can pretty well guarantee a max of - say - 15 minutes use. (And I don't think there are any timeouts here.) Having said which, I was on for, I think, less than a minute when I had my first crash today. Sad

cozietoesie · 21/10/2016 23:48

Three times at least for me today.

Clayhead · 21/10/2016 22:11

Is anyone's still looking at this?
It's just so frustrating and has gone on for so long.

Roseformeplease · 20/10/2016 23:23

Still happening. Also, a thread in threads I am on just doesn't load and is permanently trying to. Maybe it has been deleted (thread about 14 year old daughter and having boyfriend over) but it hasn't deleted from threads I am on. However, when I tried to add it to my watch list, it wouldn't do it.

Also, weirdly, all the contractions in the above paragraph (doesn't etc) come out red underlined until I click them. Is that my iPad ( but doesn't do it in other apps) or Mumsnet?

venusinscorpio · 20/10/2016 23:14

Happened about 4 times for me today.

cozietoesie · 20/10/2016 14:59

I'm afraid that it's still been happening for me also.

Clayhead · 17/10/2016 22:07

Still happening constantly- just me? Confused

Clayhead · 13/10/2016 20:21

I came to say it had happened again then it happened as I was writing my post!,!

MNHQ
TimMumsnet · 12/10/2016 17:42

We've released an updated build that we're hoping will fix the frequent crash in threads. I'm monitoring the crash reports - so I'll be able to see if it doesn't work soon...

DameDiazepamTheDramaQueen · 12/10/2016 08:15

Just happened again

MNHQ
TimMumsnet · 11/10/2016 16:51

We've zeroed in on 80% of the crashes - they're caused by dodgy code in the adverts, Google have recently released a fix, and if everything goes to plan we'll have it submitted to Apple today.

Clayhead · 10/10/2016 21:33

I'm using the new release on iOS 10 on an iPad.

It's closed within five minutes of me opening the app.

cozietoesie · 10/10/2016 20:35

I'm afraid it's crashed twice for me this evening. I'll try to log them properly and to remember if there's some kind of pattern - if Tech aren't seeing them. At the moment there doesn't seem to be a pattern though. Sad

poppopp · 10/10/2016 19:32

Still crashing Sad

Rubberduck2 · 10/10/2016 18:43

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