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Original poster

Cant Change User name, goes to blank screen?

45 replies

ThatsMyStapler · 13/05/2016 21:04

Cant Change User name, goes to blank screen?

on windows 10, Firefox and Chrome

OP posts:
portinastorm · 23/05/2016 19:01

whats happening here , any updates ?

Ingray · 22/05/2016 16:06

I'm using chrome and cannot name change. I've just seen a thread where someone has name changed to post, so I've dug out my old Wlndows 7 laptop and have managed it first time. How strange.

silverdrawers · 21/05/2016 21:20

Same here, just get a blank screen

chesarasara · 21/05/2016 20:58

Same here, both in firefox and chrome it just goes to a blank screen.

Original poster
ThatsMyStapler · 21/05/2016 20:11

Cant Change User name, goes to blank screen?

on windows 10, Firefox and Chrome - STILL and on Android,

there is NO ERROR MESSAGE< it goes to a blank page

OP posts:
MNHQ
DawnMumsnet · 21/05/2016 15:09

Thanks all,

Apologies for the delay here. Our Tech team are still trying to get to the bottom of this. We'll let you know as soon as we hear back from them.

rumblingDMexploitingbstds · 21/05/2016 13:55

I just tried my regular name change, click on 'save changes' and it goes to a blank screen.

Hydroshield · 20/05/2016 00:18

Any update? I use Firefox with Windows 10. I didn't get an error message it just hung at a blank page.

prepeduc · 17/05/2016 18:46

Like this: anonymous enough to share :-)

Cant Change User name, goes to blank screen?
prepeduc · 17/05/2016 18:45

Same here, no error message, just a completely blank page where there should be a "changes successfully changed" message or similar. Firefox on Android.

RDWRER · 17/05/2016 15:09

I'm having this issue, both on Chrome in Windows 10 and Chrome on Android. I don't get any error message, just a blank page when I submit the changes.

MNHQ
KatherineMumsnet · 17/05/2016 14:56

Apologies, folks!

Right - tech have said they need screenshots (if possible) of any error messages you get when you try to change your nickname because they weren't actually able to replicate the issue from their end.

Thanks so much.

ScottishProf · 16/05/2016 17:36

Any response from Tech? Current state for me seems to be that it doesn't work with Firefox, either under Android or under Windows 10, but it does work with Microsoft's (hideous) Edge browser under Windows 10. (In case that's helpfuil to anyone else with the same problem!)

MNHQ
AmyGMumsnet · 15/05/2016 10:06

Morning! Sorry to hear about this, we'll let Tech know asap.

Boozena · 14/05/2016 19:52

Oh sorry :-( hopefully someone will be along soon. Could be a site glitch I guess!

DoctorTwo · 14/05/2016 17:18

Oh, pressed post too soon. All I got was a blank page too. I only did it as an experiment for this thread.

DoctorTwo · 14/05/2016 17:16

I just tried to NC to a name I used previously for one particular webchat and the site won't let me. I'm on desktop, Windows 7 and Firefox.

Original poster
ThatsMyStapler · 14/05/2016 15:52

i tried on my desktop

OP posts:
Boozena · 14/05/2016 15:30

This happened to me when I was trying to name change on mobile- worked fine on laptop, give that a try?

ScottishProf · 14/05/2016 15:26

Me too, on Android with Firefox. I've forever got the warning about name having to not be in use, but in the past it's worked anyway - not today.