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Original poster

Cant Change User name, goes to blank screen?

45 replies

ThatsMyStapler · 13/05/2016 21:04

Cant Change User name, goes to blank screen?

on windows 10, Firefox and Chrome

OP posts:
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MNHQ
KatherineMumsnet · 18/07/2016 12:34

Morning everyone - we're sorry this is still rumbling on. Tech are working on this today, but they need more examples of usernames. If you could let us know what you're trying to change your username from/to by mailing us at: [email protected], it would be super helpful. Flowers

BursarsFrogs · 08/06/2016 10:10

This is still happening. Doesn't seem to matter which name I try to change to (a new one or one I've used before). Just goes to a blank screen, no error messages.

Desktop, Windows 7, Chrome.

NervousRider · 05/06/2016 19:12

I have managed to name change using Mozilla Firefox

Specky4eyes · 05/06/2016 19:08

no luck for me too

Tacle · 05/06/2016 11:48

I've just managed to name change, for the first time in about a month, by signing in using IE as my browser. Such a pain as I use Firefox and Safari usually. I had also tried it in Chrome.
I run Win 10 or Ios depending which device I'm using.
Please sort this HQ!

MNHQ
RebeccaMumsnet · 03/06/2016 11:50

Hi all,

Apologies that this is taking a while.

Would someone of you mind PMing me with some examples of the NN you were trying to change to please? Tech need them to dig further.

Many thanks

BananaL0af · 03/06/2016 11:05

Just managed to change my username on Android, but previous attempts on Chrome failed this morning.

user1464887935 · 02/06/2016 19:17

I'm on Firefox using OSX 10 and am not getting an option to change my user name. Would dearly love to change it as my current one is quite forgettable!!!!

DreamInterrupted · 02/06/2016 19:13

Have you tried firefox?

I'm shocked any still uses IE tbh. DH is a tech geek and has said for years how bad the security is.

Aramynta · 02/06/2016 19:05

Nothing yet? Still not workin for me.......

Chrome, as I despise IE.

DreamInterrupted · 02/06/2016 17:37

I've been getting the same problem. I usually use chrome but was able to change names using firefox.

UnagiZanshin · 01/06/2016 18:58

INTERNET explorer! Blush

good grief!

UnagiZanshin · 01/06/2016 18:57

If that helps anyone: it does seem to work on Windows Explorer

UnagiZanshin · 01/06/2016 18:24

Still no luck 😢
I get a blank page on windows 10, and 403 error message on my phone (sorry, don't know how to take a screenshot of my phone)

Aramynta · 29/05/2016 19:40

Oh, sorry. I have just found this thread Blush

.... Me too!

RegentsParkWolf · 28/05/2016 01:00

I got the blank page on windows 10 using chrome. Was able to change using microsoft edge or whatever its called (still on windows 10) if that's any help.

skullaphant · 26/05/2016 15:43

Happens to me on laptop (firefox), have to change on phone.

UnagiZanshin · 26/05/2016 15:39

as long as you are aware of the problem Smile

thank you!

rumblingDMexploitingbstds · 26/05/2016 12:34

Thanks Dawn.

MNHQ
DawnMumsnet · 26/05/2016 11:25

Morning all,

We're so sorry that this is still a problem for many of you. Sad

Our Tech team are still working on this - we've asked them to give us an update and will report back as soon as possible.

rumblingDMexploitingbstds · 26/05/2016 10:28

Windows 8.2 Chrome can't.

ScottishProf · 26/05/2016 09:33

In case it helps people in the meantime (or even helps tech sort it out) can we see if it's systematically particular operating system browser combinations that do/don't work? For me, Windows 10 with Edge does work. W10 with Firefox, and Android with Firefox, does not. Can go into version details if there are people out there with different experiences of those combinations? If it is failing for everyone with Ff and W10/Android it's surprising Tech can't get to the bottom of it!

UnagiZanshin · 26/05/2016 08:14

Still not working, any update please?

rumblingDMexploitingbstds · 25/05/2016 23:07

Still not working, please can we have an update? This function is an important one for privacy and security.

MrsJoeyMaynard · 23/05/2016 21:47

Same here.

On a kindle fire, silk browser.

No error message, just a blank screen.