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MNHQ

Official Mumsnet mobile thread numéro deux

994 replies

RebeccaMumsnet · 21/08/2014 14:18

Hi all,

As you know we have launched the new mobile site, we know it's a big change and we are still very keen to get it right with your help. This is very much a version that will evolve with your help as part of the testing process.

There have been a few glitches that have/are being ironed out and the HUGE thread has nearly maxed out, so we thought it best to start a shiny new one.

We know change is tricky but, as with most things MN, we are all ears and happy to look at any feedback you have on ways we can improve the new site.

Thanks all Thanks

OP posts:
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Munchmallow · 22/08/2014 20:59

I've had to go back to the desktop site on my laptop.

I couldn't post on the mobile site and the three dots have disappeared from posts. I just have three blank circles at the top of the screen and none of them contains an option to post.

Threads take an age to load and the blue bar obliterates the text.

Samsung galaxy ace 2/android

nickelbabe · 22/08/2014 20:56

also, now the weather is cold, I'm wearing a cardigan and the labels in my teeshirt are causing my neck to itch like fury

this didn't happen when I didn't have to wear the cardy.

Iggly · 22/08/2014 20:56

Can I just drop in to say I love the new mobile version although typing is a bit slow. But works for me.

nickelbabe · 22/08/2014 20:53

gotab 740rs
android 4.0.3
Firefox aurora 20.0a.2

new glitch.
went to click on youtube link thusly (pic 1)
and instead of opening picture it took me to the top of the page (pic 2)

Official Mumsnet mobile thread numéro deux
Official Mumsnet mobile thread numéro deux
ThunderHeart · 22/08/2014 20:36

I can't imagine how much it is costing to replace and now 'fix' something that wasn't broke in the first place!!

Used to love being comfy on the sofa, MNing from my iPhone 4.

Can't be bothered with it tonight. It's all too small on the screen and difficult to navigate.

Can't see enough on one page to be able to follow threads properly. Can barely see one post at a time without scrolling.

Can't see number of posts in a thread from the top of the thread (by the title).

Can't navigate from the top of the thread.

Awful glare on top of all that is the last straw. I can't look at it. Going to read a book instead.

Will miss the company though Sad

One thing I do like, is the emoticons Smile

iPhone 4S, Safari

JuniperTisane · 22/08/2014 20:34

You know what though? There may be some Windows phone compatability issues but I don't have wandering ads or tiny viewing space or toolbars which get in the way of anything. It all sits nicely in one place (even if some of it is blank Smile).

I think its starting to come together now. Huge improvement from Wednesday even though there's lots to sort still.

JellyBeansHaveNoAgeLimit · 22/08/2014 20:26

Oh my posts either don't work or don't look like they have worked meaning they eventually show up 3+ times through the mobile site making it basically unusable :(

JellyBeansHaveNoAgeLimit · 22/08/2014 20:24

DEVICE- Samsung Galaxy Ace
OPERATING SYSTEM - Android version 2.3.6
BROWSER - Google I think!

TIO - The individual posts are now showing which is brilliant, however when I click on a post so it will take me to that post it doesn't. Instead it loads the whole thread from the beginning as one long page instead of individual pages & takes forever to load.

I also do not appear to have the 3 dots people are talking about so can't change any preferences such as number of posts to view

MNHQ
IonaMumsnet · 22/08/2014 20:18

Thanks JuniperTisane - we are having some compatibility issues with Nokia Lumias which we are looking into, and we'll add the YouTube problem to The List.

Anyone else having YouTube issues? Particularly if you're not on a Nokia Lumia or a Samsung Galaxy - we'd be interested to know if it's a wider issue.

JuniperTisane · 22/08/2014 20:01

Nokia Lumia something using Chrome browser.

Youtube videos don't play, hitting it just scrolls to the top of the screen.

MNHQ
IonaMumsnet · 22/08/2014 19:56

Icanmakeyouicecream - yes, we agree, it is, ahem.. 'bijou'. It's gone on The List. We'll update you all as soon as there is news on it.

Germgirl - thanks for that info. Useful to know exactly which devices etc are having problems where. This issue is on our list and we're going to look at it next week. Here's Wine in the meantime.

Germgirl · 22/08/2014 19:51

Ok. It didn't post halfway through. It just looked Like it did.
I swear this website is trying to make me look daft. I can do that well enough on my own!

Germgirl · 22/08/2014 19:50

The pictures thing is still happening on my iPhone 5c. Safari. iOS 7.1.2
Pics are tiny. Clicking on them brings them up in a box of their own but no bigger and now clicking on that box to try to make it bigger does nothing.

Oh FFS! And it posted halfway through!!!
Anyways, as i was saying, if I try to 'pinch & drag' to make the pic larger it just jumps to the bottom right hand corner of the screen where it sulks & won't let me see the X to close the pic box.

icanmakeyouicecream · 22/08/2014 19:32

Do you REALLY think that tiny message space is acceptable, really?????

Official Mumsnet mobile thread numéro deux
MNHQ
IonaMumsnet · 22/08/2014 19:31

Thanks for the info on moving ads. We'll add them to our list, and also the suggestions re floaty ads.
Also, Kimlo and anyone else having problems with TIO still, could you let us know which device, browser and OS you're using? That'll help us narrow down what the problem is.

MNHQ
IonaMumsnet · 22/08/2014 19:20

Evening everyone,

There'll be someone looking in on this thread all weekend to keep you up to date with what's happening, what changes we're aiming to make, and also (hopefully) answering your questions. Please bear with us - we're afraid the pace of change won't be so quick over the weekend as it has been today but we are reading every post and keeping notes of everything you bring up to deal with as soon as we can.

Again, just to reiterate what RowanMumsnet said this morning: We know we could have done much, much better in the way we rolled this out and we're extremely sorry that this wasn't handled better.

And, another reminder - to help us improve things as quickly as possible when you report a glitch/something not working/something displaying weirdly PLEASE TELL US:

which DEVICE you're using (iPhone, Galaxy, Blackberry, iPad, Nexus, Kindle Fire etc etc);
which OPERATING SYSTEM you're using (which version of iOS, Chrome, which version of Windows, etc etc); and
which BROWSER you're using (Chrome, Internet Explorer, Firefox etc).

Without this info, we can't do much with the info you give us so PLEASE PLEASE include it, every time you post about something not working (even if you gave the same info earlier on in the thread).

Thanks again for putting up with us while we sort it. We know it's REALLY annoying and we are REALLY grateful.

Long weekend felicitations to you all.

ScarlettDarling · 22/08/2014 19:17

Have just looked at the mobile site on the iPad instead of my phone and its fine on there! Got the customise button, the 3 little dots and all the other bits I can't do on my phone! Should be ok when the 'glitches' are sorted! Still going to use the desktop site on the ipad though!

kimlo · 22/08/2014 19:08

I cant click on tio now, I can see that there are new messages so thats an improvement, but when I try to click on the thread title it doesnt do anything. I can click on one of the messages to get in bit on a long or fast moving thread that might he along way from where I last read, and it doesnt take me to where I bookmarked .

crispandfruity · 22/08/2014 18:59

All right, I've moaned A LOT. However fair play to all for addressing the issues. It's a lot better than on black Wednesday (as I now like to call it) FlowersWine

The floating advert, can it not just be static at the top of the page?

Pipbin · 22/08/2014 18:52

Thank you for the improvement to TIO now.
It's is all rather slow and clunky now though.
iPhone 4s
Safari
Latest iOS.

EhricLovesTheBhrothers · 22/08/2014 18:43

So what exactly did your beta testers do? How can there be so many glitches with a programme that is supposedly ready to go live?
Crap.

icanmakeyouicecream · 22/08/2014 18:40

I cannot actually believe you've done this.

shakethetree · 22/08/2014 18:30

Lolz - I bet he said, 'why don't you just fuck off & get a life you bunch of whinging losers'

& who'd blame him? Grin

tribpot · 22/08/2014 18:27

I opted not to MN whilst I was away on holiday - nice and restful.

There's obviously a reason why you can't revert to the old site, unless your devs have drunk the Koolaid and actually believe in fail forward as the only solution (to triggering epilepsy?). Making the change immediately prior to a bank holiday weekend was probably not the wisest course of action.

The speed of the mobile site was absolutely terrible, I don't think there's a response on that above?

Not specifically recruiting beta testers with accessibility needs was ludicrous. What on earth were you thinking?

chockbic · 22/08/2014 18:22

Us hard to please bitches :D

Not really, have to expect some teething troubles.