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Due to a security breach we are resetting all passwords across Mumsnet

83 replies

RebeccaMumsnet · 12/04/2014 17:32

Following the recent security breach related to Heartbleed we are reseting the passwords of all users.

On Saturday 12 April, we will remove all passwords from our system and to use the site, you'll need to reset your password by clicking on the password reset link.

Type in your email address and click the 'Request reset' button and you will receive a mail to your Mumsnet registered email account. (You will need to click on the link in the mail within 30 minutes of receiving it, without changing the device you're using i.e swapping from phone to laptop, or you'll need to request a further reset).

If you do not receive a mail, please check you spam folder. The password reset mail will come to the email you used when you first registered with Mumsnet.

If you don't receive or can't access your reset mail, please [email protected] for help.

We are very sorry for all the fuss. We want to assure you that we followed all the published steps to protect members' security as soon as we became aware of the heartbleed security risk, but it seems that the breach occurred prior to that risk becoming known.

Most importantly, if you use the same password here as elsewhere, we strongly recommend you change your password on the other sites too.

Thanks,

Justine & the MNHQ team

RebeccaMumsnet · 12/04/2014 18:02

tbh, we hold very very little info on MNetters as a whole. I have asked Tech to pop over.

RebeccaMumsnet · 12/04/2014 17:58

@LackaDAISYcal

I logged out and got the reset message when I tried to log back in with my existing password.

I think that this thread needs to be at the top of the stickies, and in Big Shouty Capitals rather than tucked away in lower case at the bottom of them Not everyone goes through active convos or even reads stickies, so are you emailing users to ensure everyone sees it?

Also, what other information has slipped out? Registration details? email addresses, dates of birth and real life names?

What good will changing passwords do if the info is already out there?

We are working on the shouting and you will receive an email too.

IF they managed to copy passwords before we put the fix in place, then this will render the info they have obsolete for MN.

I will ask Tech re further info and see if he can pop over and post...

RebeccaMumsnet · 12/04/2014 17:56

@VelmaD

Stupid question, but how do we know this is you? And not hackers again, after they posed as Justine? (completely aware I am completely over panicking)

We are us

Defo MNHQ staff, Justine is Skiiing and we've been on the phone to her. I am working from home in sunny Bath and Kate and Tech are in Laaandaan. Lots of folks around the country all working for MN and we booted all admin out and we've all logged back in again just before all of this.

Don't make me post a selfie Wink

RebeccaMumsnet · 12/04/2014 17:54

@WorraLiberty

I'm confused

What time are you removing the passwords from your system and shall I click the link in the OP now and change?

Passwords have now been removed - so you won't be able to get back in until you have reset.

KateSMumsnet · 12/04/2014 17:54

@ThePearShapedToad

Seconded velma

Tell us something only MNHQ would know Grin

Bear Bear Bear

Think that says it all Wink

RebeccaMumsnet · 12/04/2014 17:52

@ThePearShapedToad

Seconded velma

Tell us something only MNHQ would know Grin

Bear

RebeccaMumsnet · 12/04/2014 17:51

@EatShitDerek

Can I type in the password I already have? I wont remember it if change it

Nope, please think of something new.
We also strongly recommend you change it for other sites too.

KateSMumsnet · 12/04/2014 17:47

@AryaOfHouseSnark

So do we change now, or will you do it later Confused Sorry to be a thicko.

Not thick at all Arya - you need to do it now via this link

Watch this thread for updates

Tap "Watch" to get all the latest updates

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