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Original poster

No emails for "I'm watching"

35 replies

50ShadesofGreyMatter · 03/04/2014 21:45

I have ticked the 'yes' box to get emails for new posts on my watched threads. I was getting emails but now I'm not. I've not changed any settings so why is this happening?

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MNHQ
KateSMumsnet · 01/08/2014 17:05

@50ShadesofGreyMatter

Well this is happening again, no emails for my watched threads, what's happeningMN??

Gah - sorry! Can you give us an example of a thread you should have got a mail for?

Original poster
50ShadesofGreyMatter · 01/08/2014 06:55

Well this is happening again, no emails for my watched threads, what's happeningMN??

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Original poster
50ShadesofGreyMatter · 17/05/2014 04:02

Well I'm getting the emails regularly but sometimes they load at the top of the page instead of where i've bookmarked???

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Original poster
50ShadesofGreyMatter · 11/05/2014 04:25

I can't say for sure which threads but I'll keep an eye on it and get back to you if I have any more trouble, thanks Smile

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MNHQ
JessicaMumsnet · 10/05/2014 10:35

Hi 50ShadesofGreyMatter,

Yes it works exactly as you imagined.

To get to the bottom of your problem it would be really helpful to have an example of a thread or threads you're sure you ought to have received a notification for but haven't. If you'd rather not post publicly would you please email in and let us know?

Thanks very much

Original poster
50ShadesofGreyMatter · 08/05/2014 21:45

"The logic behind it is a little complicated, you'll only be notified if a new message is posted since you've looked at the thread last and you'll only be notified once even if another message is then posted."

^^ If I understand correctly, are you saying that when I get an email and then look at the thread, I will then get a further email when more posts are made, but if I don't look at the thread when I've had the first email, I won't get an email for subsequent posts? Can you please clarify.

What I've been finding is that when I read the new posts to a thread, if I click on "Watch this thread" even though I shouldn't need to as I'm already watching it, doing that seems to have more success in getting emails, but I'm not sure if this is working all the time.

It's very peculiar! Confused

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MNHQ
JessicaMumsnet · 08/05/2014 18:08

Hello 50ShadesofGreyMatter,

Hmmm this is most troubling. We've looked at the thing sternly and it's definitely still sending out emails to those who have it turned on. I've received several myself today. We'll happily take another look though!

The logic behind it is a little complicated, you'll only be notified if a new message is posted since you've looked at the thread last and you'll only be notified once even if another message is then posted.

To help us diagnose this oddity could you let us know which thread or threads you're sure you ought to have received a notification for but haven't?

Many thanks

Original poster
50ShadesofGreyMatter · 06/05/2014 03:31

I'm still only getting emails for one or two that I'm watching but not the rest???

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MirandaWest · 01/05/2014 10:24

I'm definitely getting some - will check whether they're all coming through.

MNHQ
RowanMumsnet · 01/05/2014 09:58

Oh lawks. Anyone else having trouble again?

Original poster
50ShadesofGreyMatter · 01/05/2014 09:29

I'm now getting emails for some threads but not others Hmm

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MNHQ
RowanMumsnet · 25/04/2014 13:09

We're hoping the fix is permanent - fingers crossed...

Original poster
50ShadesofGreyMatter · 24/04/2014 23:35

Oops I meant to say if I click the "watch this thread" again after it has stopped working it works again.

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Original poster
50ShadesofGreyMatter · 24/04/2014 23:34

Hi Rowan, for me it seems to work for a while then it stops working. Then it starts again.
Have you done a permanent fix?

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MirandaWest · 24/04/2014 13:44

Mine is working again :) thank you :)

MNHQ
RowanMumsnet · 24/04/2014 11:15

Hello - right yes it had fallen over again so thanks for flagging. We've restarted it now; those of you who are signed up might get a few backdated mails, just to warn you.

MNHQ
RowanMumsnet · 24/04/2014 09:56

Oh dear, thought this was sorted - will see if we can find out what's going on, please bear with us for a bit

Original poster
50ShadesofGreyMatter · 23/04/2014 22:55

Still not getting these emails, what's going on?

OP posts:
MirandaWest · 20/04/2014 22:29

I've got the same problem - have reported it and even told tech will look into it.

Original poster
50ShadesofGreyMatter · 20/04/2014 22:25

It's happening again, come on Mumsnet sort it out please!

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MoaningMingeWhingesAgain · 04/04/2014 21:27

ohh I got an email for a watched threadSmile

MNHQ
RowanMumsnet · 04/04/2014 16:47

Oh dear, sorry to hear that. The current app is on its way out so we're sorry to say we won't be making any more fixes to it - but there will be a new and very much improved app and mobile site along shortly. For now, you might find it easier to use the current mobile site if TIW is really important for you.

MoaningMingeWhingesAgain · 04/04/2014 16:43

I'm watching is broken altogether on the app as far as I can tellSad
just checked and current threads I'm watching just aren't on it at all?

MNHQ
RowanMumsnet · 04/04/2014 09:47

Oh... thanks for letting us know! Anyone else?

MirandaWest · 04/04/2014 09:46

My emails have returned :)

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