Hello

Apols for the forced exits over the last couple of days - when the Heartbleed vulnerability issue arose on Friday evening we had to do some urgent tech fiddling. Hopefully it will be ok for most users now.

Morning folks

So it looks like it's working perfectly for some, and still happening for others, which is less than ideal.

What we need to figure out is if there is a commonality between the people who are still getting logged out. So please do keep letting us know what's happening, and what you're using, the more specific the better We'll try to get this sorted asap, thanks v much for your patience!

YouTheCat the database is fine. This last time you logged in, did you tick the 'keep me logged in' checkbox?

I've now put a fix in for this. Would be interested to hear if you still have problems after one more login with the 'keep me logged in' checked now. Thanks everyone for your help.

Thanks for bearing with us, folks, (even those of you who are getting really cross about it...) We will get there in the end, we always do, but it is a pain if you're the ones getting kicked out all the time.

Tech, bloodied but unbeaten. I'm Burgess Meredith in this photo (encouraging but basically on my way out).

Ok thanks for the feedback. I can see the problem so I'm working on a fix.

unlucky83 and ThePortlyPinUp just using you as examples to get to the bottom of this problem - I can see from our database that the 'keep me logged in' feature is not set on your user record. Could you please tick that when you login again and let me know so I can check again? Thanks

Please remember if you are using Incognito or Private browsing you will be logged out every time. Other than that it should work as normal. We haven't changed the functionality at all.

Apols, Primadonnagirl, the techs are working on it at our end, I was just offering a suggestion re cookies. Tech is aware of the problems, folks, thanks for all the intel, much appreciated.

OH, or do what nannynick said, as that is a far more specific way of doing it. Sebsmummy1 you could give that a try too, perhaps?

It is, Ilovemydog, in that Tech is larking about in the back end with cookies and resetting and other Impressive Things, and it is inconveniencing those of us at the Front End (there must be a nicer way to express that...)
We are really sorry for the annoyance of this, genuinely. It might be an idea to clear cookies, if the problem persists. I'm sure you know how to do it but if not, google clear cookies and the name of the browser you are using and you'll get the instructions. Sorry again, though, it's not what any of us want to be prannying around with on a Friday night.

Hello there, Tech reset the cookies and is asking that you all double-triple-quadruple check that you are ticking 'keep me logged in' across all of your devices. If this doesn't work I'm getting the pitchforks...

All site cookies have been reset so you may be asked to login again on each of your computers/devices. If you tick the 'keep me logged in' it should work from that point on.

Morning

We have flagged this to Tech again - we're having a few internal tech problems at the moment office internet keeps crashing so they're a bit preoccupied, but when they've stopped running around we'll prod them to take a look. Sorry for the long wait.

You haven't cleared your cookies recently have you UncrushedParsley?

Really sorry folks, we'll have a word with Tech again to see if they can shed any light on the situation.

Thanks folks - could we ask which version of iOS you're all using?

Hi there,

Just letting you know that we're still listening, and still trying to sort this for you.

Please bear with us!

Oh good!

Thank you

Really sorry about the non-progress here - to be honest we're a bit baffled. Please keep posting if it's happening to you, and let us know which version of the site you're using (desktop site, mobile site or app), which browser (Chrome, Firefox, IE, Safari etc) and which OS (Windows, Android, iOS and so on) - we're trying to see if we can spot a pattern!

Hmm thank you and sorry about this

Anyone else?

Curiouser and curiouser. Is anyone else having this problem?