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Triage Reporting?? Green/Amber/Red

32 replies

BrianCoxhasSmellySox · 10/07/2012 20:22

I can't remember who suggested it (albeit in a lighthearted way) but it wasn't me, however I'm making the suggestion and will take the glory

It may have been HoneyDragon or Hully (or are they the same or am I going mad?)

Anyway.

A triage system for reporting posts!

So, you press the 'report' button and you get the page that says (I've only used it once so can't remember exactly)

"tell us who your beef is with"

So, you vent your spleen and then you are given the following options:

Green - you think there is something suspicious but aren't sure, can MNHQ have a peek? (or, jokey report to MNHQ - oi Justine get your bum to this thread/Olivia bring the gin)

Amber - This person is pushing the limits, you suspect they are a troll.

Red - Highly offensive thread, racism/any kind of ism, personal insult, threat, basically the post/member needs immediate attention/action.

MNHQ for their part could then say that each 'colour' would have a designated response time.

Green - 2-3 days
Amber - 1-2 days
Red - 12-24 hours

Of course, people could then just hit 'red' and every post would be URGENT, but if there are strict guidelines with consequences it could work. ie misuse of triage system = Olivia bringing the Heavies round (or a ticking off from MNHQ, whichever is more suitable)

Can you tell I'm bored?

Grin
OP posts:
BrianCoxhasSmellySox · 10/07/2012 20:33

See, you are so much more eloquant than I, HoneyDragonisHullysDog I may have miss understood

Yes, agree, is open to abuse.

Ok, so forget the triage - just rename 'report' as 'FFS' a-la the leather trousered one's suggestion.

OP posts:
HoneyDragonWearingLederhosen · 10/07/2012 20:31

It was roughly

Green - spammy twat

Amber - possibility of bun throwing

Red - fucking hell get the fuck here fucking pronto

I also want report changed to Ffs!

HoneyDragonWearingLederhosen · 10/07/2012 20:28

You forgot

Pyscodelic - Gabbys back.

And yes, I am Hully and so's my dog.

Tee2072 · 10/07/2012 20:28

Too much judgement on the part of the reporter. Too easy to abuse. No real way to police.

BrianCoxhasSmellySox · 10/07/2012 20:27

maybe I've worked in the Customer Service industry for faaar too long for my own good Grin

OP posts:
BrianCoxhasSmellySox · 10/07/2012 20:26

But what about when you get lots of threads/complaints about 'not being responded to'.

MNHQ have a heaving inbox, busy sifting through the benign to get through to the important stuff.

I can't see how a 3 tier system is over complicating it.

OP posts:
SoupDragon · 10/07/2012 20:23

No

Over complicating the system.

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