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See all MNHQ comments on this thread

Triage Reporting?? Green/Amber/Red

32 replies

BrianCoxhasSmellySox · 10/07/2012 20:22

I can't remember who suggested it (albeit in a lighthearted way) but it wasn't me, however I'm making the suggestion and will take the glory

It may have been HoneyDragon or Hully (or are they the same or am I going mad?)

Anyway.

A triage system for reporting posts!

So, you press the 'report' button and you get the page that says (I've only used it once so can't remember exactly)

"tell us who your beef is with"

So, you vent your spleen and then you are given the following options:

Green - you think there is something suspicious but aren't sure, can MNHQ have a peek? (or, jokey report to MNHQ - oi Justine get your bum to this thread/Olivia bring the gin)

Amber - This person is pushing the limits, you suspect they are a troll.

Red - Highly offensive thread, racism/any kind of ism, personal insult, threat, basically the post/member needs immediate attention/action.

MNHQ for their part could then say that each 'colour' would have a designated response time.

Green - 2-3 days
Amber - 1-2 days
Red - 12-24 hours

Of course, people could then just hit 'red' and every post would be URGENT, but if there are strict guidelines with consequences it could work. ie misuse of triage system = Olivia bringing the Heavies round (or a ticking off from MNHQ, whichever is more suitable)

Can you tell I'm bored?

Grin
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BrianCoxhasSmellySox · 12/07/2012 12:12
Grin

See, that's the kinda thing we need.

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HelenMumsnet · 11/07/2012 12:52

@BrianCoxhasSmellySox

Grin

Simple - see, there's me trying to turn MN Towers into a well oiled call centre Wink

Your report is important to us, BrianCoxhasSmellySox. You are currently 2,335th in the queue and will be answered shortly.

HelenMumsnet · 11/07/2012 12:50

@Maryz

I have a simpler system:

Reported by Maryz = instant response from the entire mnhq team.

Reported by anyone else = we'll have a look when we finish with Maryz's reports have time.

Whaddaya think? Would it work?

But that's what we do already.

BrianCoxhasSmellySox · 11/07/2012 12:18

Maryz is Justine....didn't you know??

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Tee2072 · 11/07/2012 10:09

Talk about Royalty...

HoneyDragonWearingLederhosen · 11/07/2012 10:06

Maryz, is it not enough you appear to have HQ on board for instant deletion of your posts? Grin

Fiderer · 11/07/2012 10:05

I think that would be best, Maryz.

Maryz · 11/07/2012 09:20

This reply has been deleted

Message withdrawn at poster's request.

NaturalNatures · 10/07/2012 22:27

I'm a twat eliminate me

sorry couldn't resist

BrianCoxhasSmellySox · 10/07/2012 21:56

Triage schmiage?

Grin
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PeanutButterCupCake · 10/07/2012 20:55

Please no, I have just finished work and am all triaged out.

BrianCoxhasSmellySox · 10/07/2012 20:48

childish

but still makes me giggle

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BrianCoxhasSmellySox · 10/07/2012 20:48

The Raven Haven....?

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Tee2072 · 10/07/2012 20:48

Excellent.

I wonder where you get a crow.

Stratters?

BrianCoxhasSmellySox · 10/07/2012 20:47

I'll accept a crow.

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BrianCoxhasSmellySox · 10/07/2012 20:46

ooo Haunted I like the 'for info' idea.

I have seen a few posts recently that alluded to posts not being responded to (and in the past too) so, I'm genuinely not saying MNHQ are slacking - not at all I'm just thinking of ways to help when things are going batshit (as they have been recently).

Oh...and I'm bored and thinking out loud.

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HoneyDragonWearingLederhosen · 10/07/2012 20:46

A crow called Brian would be every kind of brilliant ever!

Tee2072 · 10/07/2012 20:45

I hate do not care for dogs.

Perhaps a crow?

BrianCoxhasSmellySox · 10/07/2012 20:44

ah, so you named your dog after the legendary HullyGully.

Grin

awww.

Right Tee get yourself a dog and name it Brian - or else [evil cackle]

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Tee2072 · 10/07/2012 20:44

As opposed to Stratters dog who wears dungarees.

Which has nothing to do with anything except it's a fact you may not know...

HauntedLittleLunatic · 10/07/2012 20:43

But everything I've reported has been responded to within minutes an hour or two at most. Maybe that's cos I only every report red alert style posts. Maybe they have their own triage system - delete immediately, ask a second opinion/have a MNHQ debate and keep an eye on things.

Maybe if MNHQ feel that the volume of posts is difficult to handle there would be a use but as a user I don't feel I need a self directed triage system per se.

Although it may be worth having a 'for info only' tick box which would be for users to say that they don't expect anything to be done in repsonse.

HoneyDragonWearingLederhosen · 10/07/2012 20:41

No

HullyGully is Honeydragons dog and a very nice human bean of awesomeness.

BrianCoxhasSmellySox · 10/07/2012 20:40
Grin

Simple - see, there's me trying to turn MN Towers into a well oiled call centre Wink

We just need ease of access, simplified swearing language, and to eliminate twats from the site.

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Tee2072 · 10/07/2012 20:36

FFS or OMG GET TO THE THREAD NOW!!!!!!!!!!!!!

Either works for me.

Grin
BrianCoxhasSmellySox · 10/07/2012 20:34

misunderstood

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