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Deletions - These are ludicrous

87 replies

Hullygully · 29/05/2012 09:26

Ok, that's enough now MNHQ

Stop it with the mad deleting.

JustineMumsnet · 30/05/2012 19:52

I've posted on this here

We'll stop contributions to this thread now as it's getting so large, it's breaking things.

HelenMumsnet · 30/05/2012 16:33

Again, we didn't delete the thread because anyone asked us to.

We deleted it because some "regulars" (for want of a better word) were attacking other "non-regulars" AND because some the the "non-regulars" were attacking the regulars for being bullies and troublemakers.

HelenMumsnet · 30/05/2012 16:28

@ScrambledSmegs

Agree with bibbity. The goader was deeply unpleasant and MNHQ left her nasty posts to stand for ages, but deleted the thread when we'd gone MT?

Wrong priorities. Really wrong.

Please don't read anything into the timing of the deletion. It was not a case of looking at the nasty posts and leaving things to stand. We deleted the thread pretty much as soon as we started to look at the reports that had come in about it. We have a pretty heaving inbox today, so there may have been some time between the report buttons being pressed and us picking them up.

HelenMumsnet · 30/05/2012 16:23

@bibbitybobbitybunny

Sorry Helen, I don't buy that. I missed the last hour or so on that thread but any personal attacks which were seriously personal could have been deleted in a minute.

I think you deleted it because it was so full of negative thoughts about this site at the moment.

If that were true, bibbity, we'd have deleted this thread Wink

HelenMumsnet · 30/05/2012 16:22

@Maryz

So please Helen can you answer this:

So now, anyone who wants to stop the so-called regulars chatting on a thread can just shove in innane sarcy comments and if anyone replies they call us bullies and have the thread deleted. .

Do you want all the regs to stop talking to each other? Because if so, just say so and we'll go somewhere else.

No, it was our decision to delete the thread. No one asked us to - although we did get reports about some posts from parties on, er, both sides of the divide.

Of course, regulars can chat amongst themselves. But that doesn't mean it's then OK for them to attacks others who post.

Equally, it's not OK for posters to come onto a thread and call other posters bullies and namechanging troublemakers.

HelenMumsnet · 30/05/2012 16:16

Hello. Yes, that thread was deleted because posters were attacking other posters.

Among other things, the poster who thought the thread was boring was called a snide cunt and an arsehole.

And other posters were attacking those who wanted to talk about BOF and Stratters as, among things, bullies and namechanging troublemakers.

We took the decision that going through and deleting every single PA individually would take up for ever and would, in any case, render the thread nonsensical.

We do agree it was a shame to lose the Malory Towers riff, though...

HelenMumsnet · 30/05/2012 15:25

@BIWItheBold

Can we just play here a bit, Helen, until Mummy Justine comes back? Grin

If you want to. And you play nicely

HelenMumsnet · 30/05/2012 15:08

@Thumbwitch

Hello all. Just a quick post to say we are here, we have talked, and that Justine is planning to post an update this afternoon.

Not quite sure when exactly as she's had to go off to a long pre-arranged meeting - but we didn't want you to think we weren't intending to come back to this thread.

JustineMumsnet · 30/05/2012 09:58

@BIWItheBold

Here you go, Justine:

Wine

It's a bit early for that innit - even for me?

JustineMumsnet · 30/05/2012 09:57

@marzipananimal

MNHQ, I was wondering if someone reports my post saying 'Hully is a twat' (hypothetical only!), are you then obliged to delete it, even if it's obvious from the context that we're joking around and Hully is not upset by it?

Can imagine this being problematic with all the report-happy Po brigade

No, absolutely, we aim to put things in context and not delete light-hearted rudeness.

JustineMumsnet · 30/05/2012 09:56

@LtEveDallas

No no, absolutely, but that is kind of my point. The rules are too ambiguous, you and I (and obvs Seeker) see the same words, but with different meanings, and therefore different outcomes.

I'm not joking (or being purposely antagonistic), when I say that I absolutely don't see that line as a personal attack. But you do. So for eg OliviaMN might see it my way, and JustineMN your way - and therein lies the confusion.

I think that kind of inconsistency is going to happen every now and then - and tbh has for some time - as no one person can mod the site by themselves. I think around the grey areas/fine lines we just have to accept that.

I don't think you can set a rule for every situation - better to make sure people are modding in the right spirit, as it were (that's where we need perhaps to recalibrate things a bit...).

JustineMumsnet · 30/05/2012 09:42

@pinkpyjamas

I agree with BIWI and Maryz.

It would be a shame if the noticeable increase in deletions were connected to any revenue issues, such as demands from advertisers for the site to have a certain atmosphere.

One of the best things about MN is that conversations can be robust and challenging, but when the chips are down, it's a supportive, pro-active and vocal community.

Good morning all. As I may have caused some confusion last night by my unfortunate omission of the "not" can I state again:

Deletions - if they are occurring more frequently, as many here contend - are not doing so because of revenue issues/ advertisers' demands/ marketing strategy etc. There has been no change in policy/ direction/ expectations of the mod team. Zilch, nada, none.

So if things have changed then either:

  1. More things are being reported
  2. There's a different interpretation of the rules going down

We are going to investigate this.

Wrt to troll hunting and our policy of zero tolerance - this has always, always been a contentious issue ever since ye olde days of Judge Flounce and you all know why we think troll hunting is pernicious but I do take the points raised by BIWI, Hester and others lower down the thread that things may not be working optimally. We will have conflabs here at HQ this morning and I'll be back.

JustineMumsnet · 29/05/2012 23:14

@NormaStanleyFletcher

Not knowing if criticising a post is going to be judged as criticising the person is really hard,

MN need to see the difference between "your are shit" and "what you just said is shit"

There is a very big difference and one is not a personal attack

In general, I agree with this Norma. This is, historically, our position and should be our policy going forward.

JustineMumsnet · 29/05/2012 23:12

@Maryz

Oi, no handing out of badges now.

That would be favouritism, and you really don't want to go down that route. Imagine the fall-out Shock

Tempted to delete, not hand out a badge Grin.

JustineMumsnet · 29/05/2012 23:11

@lazymonkeyface

I feel sorry for Justine. She's said things will be looked into and I believe her and trust it well go back into the mn we all know and love.

Sorry if we are keeping you away from your family. Its difficult because we love it here, and things feel like they are changing and we don't like it, but I appreciate you feel the same way about it.

Thank you (and to AF and HoneyD too) - that's much appreciated. At the risk of sounding a bit soppy I do know it's because y'all care for MN, and of course so do I and the rest of the team here, so there must be a solution because to coin a phrase we are all in this together Grin.

Am off to bed but will be back once we've had a bit of a conflab.

JustineMumsnet · 29/05/2012 23:04

@EclecticShock

I didn't think that comment was a personal attack, seeing as mn has a flouncers corner, mn obviously deemed there to be a need for one. I think it's tricky as everyone has differing judgement on the rules, so maybe only delete things which are blatantly fascist and leave the rest?

No, nor did I Eclectic - but I was just making the point that criticism of Mumsnet does feel personal to me and the staff at MNHQ

JustineMumsnet · 29/05/2012 23:03

@PeanutButterCupCake

I've only been here around a year but have noticed more deletions. Can't understand half of some threads for deletions Sad

I've never been deleted though Smile

Am so tempted...

JustineMumsnet · 29/05/2012 23:02

@SecretNutellaFix

oh and Justine.

The same thread has been restarted by a seemingly new poster complainig about teh exact same thing.

I have reported.

Ok thanks, we'll look.

JustineMumsnet · 29/05/2012 23:00

@Maryz

The thing is Justine, that you knew the op had been banned.

We didn't - and quite rightly as TSSDNCOP Grin - so everyone continued on the thread feeling there was someone watching and chortling and shit-stirring elsewhere.

And the "scone" thing was brought up by other posters on other threads who had seen that one. And a few really nasty posters (or possibly the same one under a namechange) came on later with vile comments.

And still the thread stayed Sad

Yes, the thread should have been deleted, I agree (for the third time!)

JustineMumsnet · 29/05/2012 22:58

@Maryz

I'd just like to say, Justine, that frustrated as I am with some of the recent stuff on here, I'm only cross because I think it is a great site, and I really enjoy most of my time here.

And I appreciate you giving up an evening to listen to us even though sometimes it feels as though we are banging our heads against a brick wall

I hope some sort of compromise can be sorted.

Thanks Maryz - that's kind of you to say.

JustineMumsnet · 29/05/2012 22:52

@NormaStanleyFletcher

Re justine reply on the "are you new?" question

How do you know the spirit in which I am asking that and whether I should be deleted?

Like everything else, judgement call... but if in doubt we should err on the side of leaving up.

JustineMumsnet · 29/05/2012 22:51

@EclecticShock

(but yes a criticism like "no wonder this site needs a flouncers' corner" does sting tbh - feels like quite a personal criticism of MNHQ to me)

Would that comment get deleted for breaking talk guidelines?

Nope. As said we rarely, if ever (?), delete criticism of MNHQ.

JustineMumsnet · 29/05/2012 22:48

@Valpollicella

Reporting posts and threads will soon become the way of silencing anyone clever, brave, intelligent enough who dares to oppose a posters ludicrous opinion.

The report button should be used within the context of a thread (Im sure Ive seen above that MNHQ don't always link it to another post iyswim) but will delete if reported enough

Please think again about what this is doing to the site MNHQ.

You are driving away posters who are loyal to the 'brand'

I was there for the aftermath of Mouldies. Heck. I know how the the mouldie shit really got to Justine.

Im not sure why this is being swept away quite so flippantly when so many of the same kind of posters are now being driven away.

It's not being swept away Val. I've been here for 5 hours now! If I sound flippant it's just me trying to keep my pecker up.

I agree that the report button should be used within the context of a thread and I know that Helen who's in charge of community management team does too. But I'm not stupid enough to think that everything's hunkydory - clearly there is a lot of frustration here and we need to have a bit of stock take and perhaps a re-calibration on how we are doing things.

JustineMumsnet · 29/05/2012 22:39

@ShirleyKnot

So we're back to the individual attack argument then? So if Sue - who WAS named othe OP had responded and said "get bent you vicious little shit" SHE would have been deleted but the OP allowed to remain?

I also beg to differ that it's a criticism of MN - this is a criticism of a certain group of posters who had been posting on a different thread about scones.

And it's this sort of thing that is so frustrating. I know, the poster knows, MNHQ knows, most people reading the posts know exactly who is getting a slating but that's ok because the regulars deserve it.

Whatever.

No, you're right Shirley it should have gone - but as said I imagine because perpetrator was banned it was kind of assumed dealt with.

(but yes a criticism like "no wonder this site needs a flouncers' corner" does sting tbh - feels like quite a personal criticism of MNHQ to me)

JustineMumsnet · 29/05/2012 22:35

@Empusa

"it doesn't attack anyone individually - you wouldn't know who she was talking about"

It mentions Sue by name, and refers to a specific comment by a specific poster. It was pretty easy to see who they meant.

Yep ok sorry you're right, I missed that - yes I think that probably should go as it's just bitchy - as said OP has been banned so I suspect that duty person did that and got occupied elsewhere. But happy to check.

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