ACHICA ?

Haliborange kills otters :o

Welcome Verozimk31 !

I've never tried Achica - my very similar experiences with Brandalley were enough to put me off this type of company for a long time :)

Thanks to this thread (well, actually it's astro surfers) I know to NEVER use ACHICA.

No one who needs that much good PR is any good...

I agree I use them to buy my son toys and clothes and everything's been fine. My mum uses them to stock up her kitchen and baking business. They also let you know when the items should be expected so be patient.

Never eard of em

Actual real life MN poster here too. I bought some acrylic plastic glasses that I had previously coveted. They came in two absurdly large cardboard boxes with so much air pillow packaging it would have kept the titanic afloat two weeks apart from each other.

I like the glasses v.much. but the idea of spending mucho money on something like furniture with a place with no customer seervice number is not appealing.

Yes, Melty, MN is huge but not so big that people who want to sing the praises of Achica can't find this thread it would seem. It's not as if it's even in a high traffic topic but still they manage to stumble across it.

I'm a nurse. I work for the NHS. Not Achica. :)
I like them and haven't had any problems. So I havent looked for any contact details.
And to be fair, MN is huuuuuge. There arent that many people who have had problems...

It's amazing how all these positive posts all find Achica competitively priced, when it's easily beaten by other online retailers.

at Hariborange kills otters

Welcome, Suzyplum!

My experience of Achica has been nearly wholly positive. I've ordered loads of lovely things for my holiday rental house at often much lower prices than elsewhere, though I always double-check online to ensure I'm getting the best possible price. They feature some of my favourite brands such as Garden Trading, Nkuku and Rice, and some brands that are normally hard to get in the UK such as Danish homeware from Bloomingville or South African Biggie Best. The way it's set up with new sales every day is rather addictive and I've got to know my local couriers a bit too well! I like that you can return things so easily - they pick them up from my garage free of charge. The only problem I've had in the past was having to chase up refunds but they seem to have improved that now. If you have a problem, you can't phone them direct however if you email customer services, I've found they come back to you very quickly by email or phone, whichever you ask for and are extremely helpful. BTW I have no links with Achica aside from having bought loads of things way too many - - from them over the past 16 months. I always recommend them to anyone interested in interiors. Oh, and sometimes orders take weeks to arrive though they always give you an estimated delivery window before you order. If I sound like an Achica fanatic it's cos I am and luckily my husband won't read this post!

Well, I've used them a few times.
I always check if whatever I am looking for is available somewhere else cheaper, and sometimes it is.
Ive never had a problem with delivery. It tells you when stuff will be delivered approx. In all but one case the stuff came earlier.
I've had a delay on a pair of Sabatier scissors, but it was hardly an emergency purchase, and they emailed with updates.
My Boss on the other hand, spends a fortune on them. I've never heard him complain.

But did you google Hariborange Kills Otters? go ON. Do it.

No I guess it doesn't surprise me. it just saddens me that we live in such a cynical world and one where people are tried as guilty of something dishonest just because they swim against the tide.

I genuinely have no ties what so ever with achica. I wish I got something in return for posting nice things about them I have a shopping list as long as my arm, but unfortunately not pockets that are as deep.

I was googling Achica when I came upon your thread, you came up 3rd on the listings and I chose to investigate. I rarely engage in any discussions on these type of things, but the kids are away and I have a morning free to shop and browse.

I have recommended a lot of people to achica, mostly to get the £10 discount vouchers they send you :) and bar one of my friends they have all been satisfied.

It is rare to get a thread started just because someone has had exceptional service etc, I guess because people would be instantly cynical which is why I think its equally important to create a balance when there are some damning reviews. :)

Yes, snorbs, agree again.

If folk google Hariborange Kills Otters they will see what we are on about. Go.on.

Beekachoo2, it is far from uncommon for companies to engage marketing companies to keep an eye out for online complaints and then, rather than deal with the actual issues, to post (either directly or via lowly paid shills) comments on the thread about how marvellous said companies are. It's so common it's even got a name - astro-turfing.

So when there is a thread like this where not just one but several first-time posters pop up to say how fantastic a company is and are then never heard from again it does tend to make people somewhat suspicious. Does this come as a surprise to you?

But do tell - other than being a satisfied customer do you have any other relationship with achica, its employees or any marketing company it may employ? Do you get anything in return for posting positive message about it? And given that you are a satisfied customer, could you satisfy my curiosity about just what you were googling for when you came upon this thread?

I just cried at Honeydragon's post. Brilliant. :D

:)

You are all right this is my first post, and yes I did only just authenticate my account, despite registering a while ago, to make my post. To be honest I had just googled achica to see what they had on offer today when I came across your thread. I think its easy to jump on a band wagon when one or two people have had a bad experience and I believe it is only fair to put across wide range of views so that people can make a fair and informed choice. Perhaps this will be my last post (perhaps not) as I hadn't appreciated that mumsnet was a site where people were taken to task over giving a differing opinion. There would be no point in me commenting if you were all saying how wonderful achica were as my point would be lost, as you would all know, surely?
I hadn't appreciated I had jumped in on a witch hunt. Just a mum offering her own experiences, but goodness imagine if I had a different view to you all on weaning or nappy changing you would be at my door with burning torches ha ha.
I find it far more interesting that people with no valid or helpful views on a subject are needing to criticise my comment, or research whether or not this is my first comment. I think that says far more about you!

Thanks though, your humour has brightened my day ;)

I've ordered lots and lots a few things from Achica and never had any issues with them. My only quibble is the post and package charges, once you get used to free delivery from Amazon it's a bit of a shock to get charged £4.99 for delivery!