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mn hq, can we have an explanation - jess - and maybe re other trolls in future?

56 replies

wannaBe · 20/02/2012 13:40

I am aware that you can't divulge the means by which you determine whether or not a poster is genuine, predominantly because if you make that common knowledge then posters will know how to avoid being detected in the future.

but jess (long ongoing eleven weeks abortion threads) threads have now been deleted for being a troll, and I was wondering if, given it's the site users who usually report these things, we could perhaps have a bit more by way of explanation?

e.g. when sassysusan was banned, mn hq confirmed that she had previously posted as washwithcare, and users were able to identify.

There has been some speculation that jess was dizzymare, and I wondered whether this was the case?

Also, these threads have been ongoing for over a month now. How is it that it takes quite this long to determine that someone isn't actually all they seem?

HelenMumsnet · 20/02/2012 14:41

@LeBOF

"we're quite likely not to pick up on anything at all"...

You said it, Helen Grin

why will you never acknowledge the bloody obvious wanking troll?

Can you tell us if you banned Penandink today, Helen? Or explain why he seemed to get posts deleted on request that in no way broke any guidelines? For example, Soupdragon suggested to him that if he didn't enjoy the way MN worked, there were many other places to explore on the Internet. Deleted. No personal attack, no troll hunting. I'm baffled, I tell ye.

Have you reported the the bloody obvious wanking troll?

HelenMumsnet · 20/02/2012 14:39

@hathorinareddress

But the thing is Helen many times it's just a gut instinct, a feeling, that something's not right - there's nothing really tangible

I know. But we'd still like you to tell us about those gut feelings, please. Sometimes, your gut may be way off but sometimes, it might not.

I reckon that, of the "troll" reports we get, over half are on the money - even if it takes us a while to discover that.

And it's the discovering that's very time-consuming. The sooner we can start the discovery process , the sooner we can act (if we need to).

HelenMumsnet · 20/02/2012 14:35

@LittleMissGoodEnough

Okey dokey, loud and clear. Will start pressing buttons then!

thank you!

HelenMumsnet · 20/02/2012 14:35

Also forgot to say , we have absolutely no reason to think jess is linked to dizzymare in any way at all.

HelenMumsnet · 20/02/2012 14:33

Forgot to say: many many thanks to those who reported. We know some of you think reporting posters to us is a waste of time but we really do need to jump up and down and say it really isn't.

Every report we get tells us something new. And every report we get is followed up. We simply can't "see" everything on the boards, so, unless you report things you're worried about, we're quite likely not pick up on anything at all.

HelenMumsnet · 20/02/2012 14:25

Hello.

As wannaBe says, we generally never divulge how and why we have come to the conclusion that a poster may or may not be genuine but, seeing as this thread's been started and so many people were involved in jess080990's threads, we think it's only fair to clarify things a little.

OK, so, yes, jess080990 has been reported to us many times since she joined MN, and we were watching her threads.

But, as we said to all those who reported her, there was nothing we could see about her posts or other stuff that made us think for sure that she was anything other than genuine.

And, mindful of the fact that, if she were genuine, she was a poster in need of huge amounts of support and advice at a difficult and vulnerable time in her life, it was clear to us that we should very much stick to our long-held stance of erring on the side of benefit of the doubt.

So that meant, when the trollhunting started, we did delete any suggestion that she was trolling - as our guidelines state that we will.

However, in the past few hours, it's become clear to us that jess080990 was posting about her situation on other forums. Nothing wrong with that, of course - we don't demand exclusivity! But, on one particular forum, jess080990 had arrived at a decision about her baby a full week before she started her first thread on Mumsnet, asking for advice about what to do.

We still have no reason to doubt the general facts of jess080990's situation but it's clear to us that her first thread on Mumsnet was started after she had posted on another forum that she'd made up her mind about her abortion. And that, therefore, means she was posting here in, at the very least, a misleading way.

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