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catinboots · 15/08/2011 11:44
Hi MNHQ
I was just wondering (as I think several other posters are), how you decide if a particular poster is a 'troll' and if their thread should be pulled.
Is it done by IP addresses?? Previous form?
CJMumsnet · 18/08/2011 19:04
It's our website. We know everything.
OliviaMumsnet · 18/08/2011 18:24
Hi Supercal First off sorry that it took a while to get back but I've just checked. you should have had an email from Mumsnet Towers yesterday afternoon around 4pm? Perhaps we went into your spam folder {sob} If not, do send us a mail to contactus and we'll re-send. We do appreciate your taking time to make contact off-board - thanks very much MNHQ
OliviaMumsnet · 15/08/2011 20:05
I think you'll find that the Secret Service doesn't comment on procedure.
RebeccaMumsnet · 15/08/2011 11:53
All of the above and more
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