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AIBU to question preschool after inconsistent explanation for toddler's scratch?

211 replies

Roseypurple · 07/09/2026 18:16

Just need to advice on steps to take:
My toddler just recently got enrolled at a preschool and I’ve been really optimistic about it. We did the usual enrolment stuff and even attended a settling in session with her (parents were invited to see the setting and see a little bit of free play etc) and it was all fine. Fast forward to her first ever day at the setting and of course I had the usual parental jitters at leaving my toddler but I got over it quickly. I then get updated on the preschool parent app around lunch time that my toddler was basically accidentally “scratched” by an “adult”. The description was incredibly vague and basically says that she “moved and walked into an adult”. This already made no sense. I waited until collection time to briefly ask what happened and to also see the actual “mark” before decided how to proceed; and the staff member gave me a slightly different account saying that they were lining the kids up to wash their hands before lunch and my toddler turned around and “someone” (yes she used the word “someone” scratched her face. As it was pick up time and we all know how busy it gets I just nodded and she then added “everything is on the app in the report”, almost like she’s ushering me on my way. When we got home and saw the mark on her face, it was a small superficial mark showing some redness where the minor bleeding must have happened. I’m very concerned because I don’t understand how on her first day she’s been injured by an adult and the explanation is not adding up. My husband is fuming and I’m concerned he may try to cause a scene when we try to get a more thorough explanation of who this adult is and how my child ended up “walking” into her nail(s). At the moment I’m not comfortable sending her back. Even if it was a complete accident as I completely understand nurseries and preschools can have situations like this but the explanation doesn’t add up. Should I wait to hear a more thorough explanation or remove her from the setting? What if it was a genuine mistake?😭

OP posts:
Baublebonkers · 08/09/2026 22:40

I understand what you’re asking, all you want to know is exactly how it happened, which is understandable as a parent.

Quite shocking that one poster said “does it matter”. Really!!!

Buffs · 09/09/2026 01:30

Roseypurple · 07/09/2026 19:06

  1. can they explain how exactly my toddler got the mark on her face, as in, was she running and the adult’s hand happened to be in her direction? Did she simply turn and get scratched? What exactly caused her to get scratched?
  2. we got two different explanations - saying a toddler “walked into an adults nails” and another saying that she “turned around and *gestures what happened” is not the same.
if this had been made clear on the app then I really wouldn’t have been concerned.

What is it that you are trying to establish exactly? What is your concern exactly? That it was done deliberately by an adult? That your child was dangerously unsupervised?
Personally I’d imagine it occurred as a result of normal toddler chaos. Presumably you thoroughly checked the nursery out when you chose it?

DooDallyHallie · 09/09/2026 06:20

FirmSnake · 07/09/2026 19:56

That's a load of rubbish.
It's easy to bump into kids because they are small, don't watch where they're going and move around a lot.

This.
Also nobody did this scratch to your child! Your dd moved herself ie by running/walking/turning onto the adults hand! The person responsible for the injury is your dc herself. Fingernails do not have to be long or sharp to cause an injury, it is the speed and angle of contact.

GlitteryRainbow · 09/09/2026 07:26

My friend’s daughter had her arm broken when a nursery worker accidentally sat on it. A scratch is nothing. If you react like this to every scratch you’ll have a heart attack before she makes it to school.

The two explanations don’t seem inconsistent to me either. Just two different perspectives of the same event. If you make a big fuss you’ll mark yourself as ‘that parent’.

SleeplessRoads · 09/09/2026 08:20

Your kid coming back with accidental scratches and bruises I think is actually the sign of a good childcare setting. Children should be in places where they have accidents they lead to mild injuries (not breaks or scars - but minor risk assessed and ultimately safe but with a small amount of peril). It’s a really important part of learning and resilience and robustness in kids. That might include being in a scenario where they make contact with an adult and accidentally get scratched. That’s why it’s normalised.

The explanations are not inconsistent. I have long nails and DH has short nails, he’s accidentally scratched me many times when his nail has snagged or broken a little bit leaving a sharp edge. My long manicured gel nails are never scratchy because of the gel, but also aren’t really appropriate for a child care setting so it’s not an avoidable scenario.

It seems pretty conclusive that it’s not abusive, and you can be on higher alert for future injuries - but despite what you say here you are indeed forensically examining a minor incident with absolutely no benefit (if you get shown the CCTV and definitive truth, what does that even change).

Silverfoxette · 09/09/2026 11:16

its a difficult job minding children and for very little money.

I think you’re overreacting sorry

Gossipisgood · 09/09/2026 14:45

With respect you're massively over reacting. I work with young children & have accidently scratched a child on the forehead before. I was ushering them out the front door & had my hand gently on their head, when I turned away to speak with another child the child who's head I had my hand on turned to the other child too & turned into my hand. They had a little red mark on their forehead where my nail slightly caught them, which Mum wasn't concerned about at all when I explained how it happened. Accidents happen so unless you have other major concerns about the preschool please try not to worry.

TaterTots68 · 09/09/2026 16:02

I (accidentally) knocked a small child's tooth out once. She walked up behind me without me knowing as I was turning around and my laptop bag (over my shoulder) caught her mouth. It was already a wobbly tooth but there was blood and tears and I felt dreadful. I've also smacked a child in the face when we were doing PE and they pretty much walked into my outstretched hand. Again I felt dreadful. These things do happen as small children often don't have any concept of personal space! It's very easily done

SDTGisAnEvilWolefGenius · 09/09/2026 19:09

Roseypurple · 07/09/2026 22:15

Writing that stuff like that is part and parcel of going to nursery is like saying that bullying and burnout are part and parcel of being an employee of any type of workplace - do those things happen in workplaces? Absolutely. But should they be normalised and tolerated because it’s just one of those things? Thank you for all your views - this platform is not a place to judge or patronise people when they post genuine concerns - it is not a place to make conclusions of people’s character or other irrelevant comments.

The big difference is that bullying and burnout in the workplace are not accidents, whereas bumps, bruises and scrapes usually are, @Roseypurple. Children run around without looking where they are going and trip over, they catch themselves on things, they bump into each other or the staff.

Of course the staff should do what they can to prevent these accidents or lessen the impact of them - checking toys for sharp bits, trying to keep the floor clear of trip hazards, watching the children - but they cannot be wrapped in cotton wool. No child gets through childhood without some bruises and scrapes, unless they are never allowed to do anything - and that would be more damaging than a skinned knee, imo.

I raised three boys to adulthood, and I can assure you that they had their fair share of bumps, bruises, scrapes and fractures, and on plenty of occasions their dad and I could not have told you what had happened in minute detail, because we couldn’t have our eyes on three of them at the same time. Nursery workers are trying to supervise a number of children, and they can’t always be watching every child, so the explanation you got is probably the most detailed the staff member could make it. Better they are honest than that they make up details they don’t actually know.

Picture it - your hand is by your side and a child runs up to you and runs into your hand, while you are watching another child. You don’t see the incident, but feel the child run into you and see a small scratch on their face - that is all the detail the staff member will be able to give you.

Cla7 · 10/09/2026 19:03

Kindly, you need to calm down. And where’s the contradiction, your child bumped into an adult and got a scratch. My child gets scratches, bites, falls down and over stuff when at nursery…they’re children, these things happen.

2chocolateoranges · 10/09/2026 19:53

I dislocated a child’s shoulder before and I felt terrible,he had fallen over and I gave him my hands to help him stand up but unbeknown to us he has a shoulder weakness as it had happened once before at home but the family hadn’t passed on the message.

i felt ill at the thought of innocently hurting a child while I was trying to help. His parents were so kind as it had happened when they had done the exact same hing but they thought it was just a one off.

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