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AIBU?

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AIBU to question preschool after inconsistent explanation for toddler's scratch?

211 replies

Roseypurple · 07/09/2026 18:16

Just need to advice on steps to take:
My toddler just recently got enrolled at a preschool and I’ve been really optimistic about it. We did the usual enrolment stuff and even attended a settling in session with her (parents were invited to see the setting and see a little bit of free play etc) and it was all fine. Fast forward to her first ever day at the setting and of course I had the usual parental jitters at leaving my toddler but I got over it quickly. I then get updated on the preschool parent app around lunch time that my toddler was basically accidentally “scratched” by an “adult”. The description was incredibly vague and basically says that she “moved and walked into an adult”. This already made no sense. I waited until collection time to briefly ask what happened and to also see the actual “mark” before decided how to proceed; and the staff member gave me a slightly different account saying that they were lining the kids up to wash their hands before lunch and my toddler turned around and “someone” (yes she used the word “someone” scratched her face. As it was pick up time and we all know how busy it gets I just nodded and she then added “everything is on the app in the report”, almost like she’s ushering me on my way. When we got home and saw the mark on her face, it was a small superficial mark showing some redness where the minor bleeding must have happened. I’m very concerned because I don’t understand how on her first day she’s been injured by an adult and the explanation is not adding up. My husband is fuming and I’m concerned he may try to cause a scene when we try to get a more thorough explanation of who this adult is and how my child ended up “walking” into her nail(s). At the moment I’m not comfortable sending her back. Even if it was a complete accident as I completely understand nurseries and preschools can have situations like this but the explanation doesn’t add up. Should I wait to hear a more thorough explanation or remove her from the setting? What if it was a genuine mistake?😭

OP posts:
Carouseloflife · 07/09/2026 22:55

I used to work in a nursery setting years ago and I’m sure that the staff member involved is mortified, I know I would have been. Accidents do happen, you could ask for a clearer explanation to put your mind at ease.

Roseypurple · 07/09/2026 22:58

gillyflower8 · 07/09/2026 22:53

I literally did this to my 4 year old tonight. She was in the way while I was trying to get her an ice pop out of the freezer and she didn’t have a top on as she’d taken it off to eat her (tomato based) dinner. As I tried to move her away from the freezer I accidentally caught her bare belly with my nails. She looked up at me woefully and said ‘why would you scratch me mummy?’ I felt terrible. But my point is, this stuff happens. Accidentally. All the time. Why would you or your dh be ‘fuming’? Are you implying an adult deliberately scratched your child? If not then, kindly, you need to give your head a wobble. These things happen especially in chaotic pre school settings.

You sharing this is not alarming because you explained how it happened. As I’d mentioned, it was the explanation that was poorly written and caused alarm. Not looking for an essay from the school or a lesson on semantics whenever there’s an issue.

OP posts:
Roseypurple · 07/09/2026 23:06

MargeryBargery · 07/09/2026 22:53

What exactly do you want?
What do you want the nursery to do?

I don’t want anything. I was initially concerned about their explanation of how my child got a mark on their face, I’m giving them the benefit of the doubt of it just being a first time incident and moving on. I’m not looking to get the armed response team involved or start a campaign to get schools/nurseries up and down the nation closed. What’s happened is people have been triggered by a concerned mother and projected their own anger and confusion onto my post and drawn conclusions and deviated completely from the post itself and started talking about random things that really have no place here. They said it was accident, they reported it to me, I didn’t understand their explanation and felt concerned, they explained again at pick up - it still didn’t really sit well, I pondered a little but feel satisfied it’s nothing more than what they said or negligence etc (after continuing to observe my child). My husband isn’t going to storm in and flip tables, we’re not trying to destroy staff reputations, we don’t hate nurseries, we’re not on a secret campaign to get teachers to quit teaching, we are just concerned parents that is all.

OP posts:
PJ98 · 07/09/2026 23:13

My husband is fuming and I’m concerned he may try to cause a scene when we try to get a more thorough explanation of who this adult is and how my child ended up “walking” into her nail(s). At the moment I’m not comfortable sending her back

Well you did say you thought he was going to literally go into nursery and cause a scene in your OP so don't be surprised when people... think that.

Tiedbutchorestodo · 07/09/2026 23:14

It’s horrible the first few times your child gets a cut or bruise somewhere but you’re going to have to learn to let these go as part of childhood. My DDs have come home from nursery & school over the years with bite marks, an accidental sewing injury, a broken bone and sooooo many scrapes and bruises. Obviously I got explanations for the first 3 (and didn’t judge the setting on any of them) but (normal) bruises do regularly appear and I do just think “oh well that’s probably kids being clumsy”.

My DD10 never doesn’t have a bruise on her legs - she just like outdoor play and isn’t overly careful / bruises easily.

Createausername1970 · 07/09/2026 23:15

I was in a shopping centre and somehow my knee collided with a child's head.

It was a complete fluke, probably couldn't have done it on purpose if I tried a hundred times.

OP, these minor accidental things happen. Worse things will most likely happen too

My DS broke his arm in PE and on another occasion somehow managed to get a wasp trapped up the leg of his shorts while running around on the school field at lunchtime.

Roseypurple · 07/09/2026 23:17

Tiedbutchorestodo · 07/09/2026 23:14

It’s horrible the first few times your child gets a cut or bruise somewhere but you’re going to have to learn to let these go as part of childhood. My DDs have come home from nursery & school over the years with bite marks, an accidental sewing injury, a broken bone and sooooo many scrapes and bruises. Obviously I got explanations for the first 3 (and didn’t judge the setting on any of them) but (normal) bruises do regularly appear and I do just think “oh well that’s probably kids being clumsy”.

My DD10 never doesn’t have a bruise on her legs - she just like outdoor play and isn’t overly careful / bruises easily.

Yes I agree, I do have to learn to let these little incidents go, 100%.

OP posts:
Roseypurple · 07/09/2026 23:19

PJ98 · 07/09/2026 23:13

My husband is fuming and I’m concerned he may try to cause a scene when we try to get a more thorough explanation of who this adult is and how my child ended up “walking” into her nail(s). At the moment I’m not comfortable sending her back

Well you did say you thought he was going to literally go into nursery and cause a scene in your OP so don't be surprised when people... think that.

Yes, I understand how writing this may have put images into people’s heads of him storming into the setting violently, screaming at everyone and demanding answers etc. That’s not what I meant.

OP posts:
Mammyloveswine · 07/09/2026 23:29

When I was teaching I once accidentally whacked a child in the face with a book bag giving them out at hometime and the child stood up unexpectedly during carpet-time 🙈 had no time to write an accident form so spoke to mam at pick up who was lovely! I did obviously complete the accident form afterwards

Randomness26 · 07/09/2026 23:35

Huge over reaction. It was probably just a finger nail caught her or something.
My ds walked into his keyworker as she turned around and it knocked him flying , he hit his head on the corner of a unit. Huge bruise and lump.
Accidents happen and his keyworker was so apologetic, called me and gave me the paperwork on collection to sign .
I wouldn't bat an eyelid over a teeny scratch.

ifonlytheydlisten · 07/09/2026 23:43

Just wait till they get to reception. Or school nursery with forest school.

hopspot · 08/09/2026 06:54

Staff don’t have time to write detailed explanations for every incident. It would mean there’s no time to spend with children supporting their learning. I don’t understand why ‘your child was accidentally scratched by an adult and caused a tiny mark’ isn’t enough. You either trust them to tell you the truth and look after your child or you don’t and therefore remove them from the setting.
I imagine your volunteering was probably sitting in a room listening to readers. A gentle task. If you had worked in a busy classroom with 30+ children then you wouldn’t even be asking this question.

TheJuryIsOut · 08/09/2026 10:02

Roseypurple · 07/09/2026 22:27

sigh as I said, my concern is not with the incident itself, it was that I didn’t initially understand the explanation of how it happened and it I didn’t make sense to me, that is all. My post was not about wanting a perfect nursery where toddlers don’t bump their heads or bash into eachother etc.

I think it not making sense to you is a reflection of your lack of critical thinking skills to be honest.

Ablondiebutagoody · 08/09/2026 10:24

Jesus. You both sound nutty. For everybody's sake keep her at home.

AbsintheMakesTheHeartGrowFonder · 08/09/2026 10:36

Roseypurple · 07/09/2026 22:27

sigh as I said, my concern is not with the incident itself, it was that I didn’t initially understand the explanation of how it happened and it I didn’t make sense to me, that is all. My post was not about wanting a perfect nursery where toddlers don’t bump their heads or bash into eachother etc.

Your 'concern' about the explanation is massively disproportionate, though.

It's a quick explanation of a kid bumping into someone and getting a tiny scratch, not the Iraq War inquiry. You are massively, massively overthinking it. The explanation doesn't have to be forensically detailed because it's such a minuscule incident. Everyone else involved, including your child, probably forgot all about it three seconds after reporting it and can't now even fully remember what happened because it was entirely insignificant.

gillyflower8 · 08/09/2026 10:54

Roseypurple · 07/09/2026 22:58

You sharing this is not alarming because you explained how it happened. As I’d mentioned, it was the explanation that was poorly written and caused alarm. Not looking for an essay from the school or a lesson on semantics whenever there’s an issue.

I mean it’s quite self explanatory, she was accidentally caught with someone’s nail. There’s not a lot more they can say other than that.

I get that you’re a first time mum and it’s never nice when your kid comes home from any setting with an injury but believe me, this is a complete non issue and being ‘fuming’ over it is completely disproportionate.

Snoken · 08/09/2026 17:54

Roseypurple · 07/09/2026 22:15

Writing that stuff like that is part and parcel of going to nursery is like saying that bullying and burnout are part and parcel of being an employee of any type of workplace - do those things happen in workplaces? Absolutely. But should they be normalised and tolerated because it’s just one of those things? Thank you for all your views - this platform is not a place to judge or patronise people when they post genuine concerns - it is not a place to make conclusions of people’s character or other irrelevant comments.

It is part and parcel because small children don't have the motor skills adults have, they are also small so not as easy to see, plus moves quickly and unpredictably. This is why small children hurt themselves over and over again, and this is why it's completely normal. It doesn't really matter if your child hurt themself on a table or a human in this case, becaues the human didn't set out to hurt your child.

Feduptryingusernames · 08/09/2026 18:07

Honestly, if you send your child back to nursery provide a crash helmet and suit of armour! You are MASSIVELY over reacting as us your husband.

Whyamiherenow · 08/09/2026 18:26

DS starred preschool just after he turned three. Often comes home with injuries which is in his nature. The descriptions are always a little
vague. I guess because they do so many forms. The only time I’ve ever had concern was when he had a really big bruise and scrape under his chin. He did it in a Wendy house, cried in there and didn’t tell an adult apparently (according to him). It was pretty big though. So I did mention it the next that I would have expected them to notice.

understandable to be concerned on first day but likely morning sinister. Just being busy. Probably ok going forward. Just keep an eye on it.

IdaGlossop · 08/09/2026 18:49

Feduptryingusernames · 08/09/2026 18:07

Honestly, if you send your child back to nursery provide a crash helmet and suit of armour! You are MASSIVELY over reacting as us your husband.

I would be asking for all the staff to wear adult babygros lined in a double layer of kapok. Practical and attractive. Double win!

SDTGisAnEvilWolefGenius · 08/09/2026 18:59

Roseypurple · 07/09/2026 19:06

  1. can they explain how exactly my toddler got the mark on her face, as in, was she running and the adult’s hand happened to be in her direction? Did she simply turn and get scratched? What exactly caused her to get scratched?
  2. we got two different explanations - saying a toddler “walked into an adults nails” and another saying that she “turned around and *gestures what happened” is not the same.
if this had been made clear on the app then I really wouldn’t have been concerned.

It is possible that the adult involved doesn’t know whether it was a ring or a fingernail that caused the scratch, @Roseypurple - hence the description not being as detailed as you want.

In all honesty, it is a really minor incident, which has caused no serious injury, and you were informed about it, albeit you are not happy with the amount of detail given, so I would advise you and your dh to take a moment, and to accept that a minor accident happened, and no further action is needed.

Hyper-focussing on minor incidents will simply make your experience of parenting a child through the school years incredibly stressful - you will find life much easier of you can have a sense of proportion about incidents that happen, and if you don’t overreact to really small issues.

brunettemic · 08/09/2026 19:30

Roseypurple · 07/09/2026 22:15

Writing that stuff like that is part and parcel of going to nursery is like saying that bullying and burnout are part and parcel of being an employee of any type of workplace - do those things happen in workplaces? Absolutely. But should they be normalised and tolerated because it’s just one of those things? Thank you for all your views - this platform is not a place to judge or patronise people when they post genuine concerns - it is not a place to make conclusions of people’s character or other irrelevant comments.

I’d advise home school as kids comes home with bumps, scrapes, cuts, bruises and an entire range of things and you’re clearly not going to cope with that at all.

SeraphinaRainbird · 08/09/2026 19:40

Roseypurple · 07/09/2026 18:36

No, I’m not implying anything like that. I’m concerned that the explanation is a bit wishy washy. I 100% understand that these things can happen - I’ve got young kids so I know how boisterous they can be and the amount of scratches and bumps they get. But the way the mark is, their explanation - it didn’t make sense. What kind of nails are causing that type of mark? I have high standards and expectations of who I’m leaving my child with - im
not expecting perfection but I don’t want my child to be injured by an adult either.

I think you should save the staff a lot of stress and remove your child immediately. I suggest that you or your fuming husband look after her instead . Obviously then your child will never ever have another accident.

BEAchDays2 · 08/09/2026 19:59

I hope if your ‘fuming’ husband ‘causes a scene’ that the staff call the police.

Rubes24 · 08/09/2026 20:29

I think being fuming is an over reaction tbh. I can see if you were very anxious about leaving DD and then she had an injury on her first day that might exacerbate any worries but I think the explanation sounds completely normal and wouldnt concern me. I might be misunderstanding but the two explanations seem to match up? I think it is vanishingly unlikely that adults are colluding to lie to you about a small scratch. I would try to let this one go and see how the next few weeks go. Im sure as you get to know the staff better and your DD settles in, you will be able to assess whether you trust the staff etc.