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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to stop helping after injuring myself lifting elderly neighbour?

271 replies

Barney221 · 05/09/2026 21:11

We are a rural road of 5 houses. One house is lived in by an elderly couple one of which has dementia and the other is paralyzed. Over the last few years the gentleman who is paralyzed has fallen frequently and the rest of us have been called and gone and picked him up. We are all 60 plus except for one lad in his 20s.

This afternoon all the male members of the 3 closest homes were out. He fell from his wheelchair in his mobility van and as the only 2 people available my female neighbour and I were summoned by his wife. She and I couldn't get him up so rang another elderly male neighbour. He came and he worked from the front whilst I pulled him from the back. We got him into the wheelchair but it then slipped back into me propelling me backwards down the ramp and off it onto the tarmac drive. Hes fine but I've had to go to a and e and I've got ruptured ligaments in one knee and bruising rand cuts to both and I'm struggling to walk. I'm unlikely to be able to drive for a few days and I'm self employed.

My husband is livid and is saying that he will call the couples kids tomorrow and tell them we are no longer available to pick him up. This will include DHs brother who Is one of 5 houses. Is that unreasonable?

OP posts:
DroopyEyelids · Yesterday 17:57

Not unreasonable at all. Very kind of you to have gone above and beyond for as long as you have. You can still be friendly. It’s so funny how drawing boundaries make us all uncomfortable. I think women more so than men sometimes. It’s a hard position for anyone to be in and i sympathise with their situation but this is not your problem xx

truffleruffle · Yesterday 17:57

Does he not get any social services help at home?

Bobcurlygirl · Yesterday 17:58

godmum56 · Yesterday 13:07

they will ask if you have the person's permission to call and as soon as you say no, that will be that. And that is right. How would you like other people contacting social services about you?

Don't be daft.. You can do an online safeguarding referral without permission

FluffyBenji23 · Yesterday 18:03

I had a similar experience with an elderly neighbour of my Mum's. I helped her for years until it became obvious she needed professional support. Her family were useless, living abroad. Finally my Mum's illness became terminal and I couldn't help the neighbour anymore. She started to fall, finally breaking her hip and being forced to go into a nursing home miles from friends. If only she'd accepted support she could have stayed at home. She'd plenty of money!

godmum56 · Yesterday 18:04

Bobcurlygirl · Yesterday 17:58

Don't be daft.. You can do an online safeguarding referral without permission

safeguarding is not the issue here

Clairescorner · Yesterday 18:05

I haven't rtft yet but do you have a falls team/urgent response team? Their literal job is to check people over and lift them carefully with the correct equipment. I think ours is daytime only and accessed via 111. The response time is within 2 hours I believe. It might be worth investigating if something similar exists near you.

godmum56 · Yesterday 18:05

OneLilacHedgehog · 05/09/2026 22:57

The support is not that real though.

sorry I don't understand?

Redpaisley · Yesterday 18:06

7238SM · 05/09/2026 21:39

YABU. What has this got to do with their adult children OP??? They clearly aren't stupid enough to risk their own body to lift their parents! I absolutely help my neighbours and have been called upon for someone falling out of bed, but there is no way I'd attempt to lift an adult, even with someone else helping.

You and the neighbours have been putting yourselves at risk multiple times and enabling this behaviour of calling on your as a substitute carer/ambulance! Some areas have a falls team who will come with specialist equipment and have specialist training to help people back onto a chair/bed etc. In some areas you need to pay a subscription fee for the service. If that isn't available then they call an ambulance.

Have they had adult social care involvement? IF social services were aware Over the last few years the gentleman who is paralyzed has fallen frequently they might have provided OT, physio or other home support. Something isn't right if he keeps falling out of his chair- either its too small/too big, not enough support, he needs a seatbelt or chest strap etc all things an OT could advise on.

I'm sorry you were hurt, but count yourself lucky that it was only ruptured ligaments and nothing worse. I'm not surprised your DH is livid. Maybe this is your wake up call to actually put a stop to it and make a change.

No need to be so rude to someone so kind like Op.

Mischance · Yesterday 18:07

Give them the information they need to get a pendant alarm system from the LA. If he falls they press this and it goes to a central answering base who will then get in touch with whoever they have been given as the contact (usually a family member) and the responsibility becomes thier's. If they cannot help then the call centre calls an ambulance to lift him.

It sounds as though they have not had the proper assessments and OT involvement to help keep them safe. You need to tell them that lifting him has harmed you and you can no longer do this. Give them the contact details for getting an OT in from the LA, usually via SSD.

I know that it is hard to refuse to help, but there is more than one way of helping him. You do not have to do it yourself but make sure that they know about proper sources of help.

It is ideal if they ask for that help themselves but you can refer them to SSD as Vulnerable Adults and they then have a duty to assess.

winnieanddaisy · Yesterday 18:08

You shouldn’t attempt to pick him up . He could have an injury , such as a broken hip which could be made worse by moving him. Next time phone for an ambulance . They will assess him and lift him as necessary. He could have a bit of a wait but could be made comfortable with blankets and pillows . You are definitely not being unreasonable by refusing to lift him .

SeraphinaRainbird · Yesterday 18:09

It is not safe to lift an elderly person after a fall. Much better to call an ambulance. They may have injured themselves, and as you have found, you may injure yourself.

Ladygardenerinderby · Yesterday 18:10

Worked on community care for over 15 years and we were NOT allowed to lift fallen people ever . You should ring 999 everytime you can injure not just the patient but yourself as you have done . It’s not your job or responsibility

Redpaisley · Yesterday 18:10

Op I really hope you make a full recovery without any issues. But at your age, you also need to be careful about your health. My cousin sister helped an old family in similar circumstances, and ended up having permanent back issues. She was in her 40s when it happened so much younger than you. I feel sad for the old couple and it’s not unreasonable of your dh to inform their children about the situation. Just advise him not to talk in an angry manner. They should all make appropriate arrangements for the elderly couple in the family.

Upyermonkey · Yesterday 18:11

I know it’s not the point of the thread, but was he transferring from vehicle to wheelchair when he fell?
If he fell from his wheelchair in his van, who was driving?
If not driving or transferring, why did he not have a lap strap to stop him falling out?

PropertyD · Yesterday 18:12

A few years ago my late Father fell on me a 8.5 stone person (he was 17 stone). He didn’t mean to hurt me of course but he had hidden just how unsteady on his feet he was as I didn’t live locally. We were going out for lunch and I could see he was trying to do things too fast and I went to grab him.

Luckily I was just a bit bruised but never never again even for my Mum who was lighter than me.

JenniferBooth · Yesterday 18:16

EmeraldRoulette · 05/09/2026 22:40

@Tunnocksmallow probably because we’ve got experience of the person in question needing to be the person who is talked to directly

The gentleman they are lifting has capacity so he needs to be told directly that he has to put other arrangements in place.

I will also bet money that he doesn’t listen to his kids!

Two words...........mental capacity

independentfriend · Yesterday 18:24

What do you think? I think your husband's lividness isn't the thing you use to make decisions about what help you're willing to offer. If anyone would be justified in being annoyed it would be you not him.

Do you know what made the wheelchair move in such a way as to injure you?

If the proper equipment could be made available in their home would you and the others be willing to use it?

It's not unreasonable to refuse to provide help that you can't safely provide. At the moment with the injury you're not going to be able to help. But bear in mind that ambulance calls to help well people off the floor are relatively low priority so you may get repeated requests after he's been lying on the floor for X hours and it will be hard to maintain the refusal. Consider what you can offer eg. making him a sandwich and hot drink to eat whilst waiting for help off the floor.

May not be your business directly but worth him understanding why he's falling so much - GP/OT/Physio/wheelchair services might all help with that.

JenniferBooth · Yesterday 18:26

Marcipex · 05/09/2026 23:13

We thought 5 hours was terrible.

Anyway my point is, the ambulance service told him to get neighbours in to lift him.

Did the call handler mishear the address as Ramsey Street?

Favouritefruits · Yesterday 18:29

You mustn’t pick him up, I know it’s hard to see someone on the floor but you may injure them more and it might hurt you too. I know this shouldn’t be a thing but you’re not doing him any favours long term. My gran used to fall loads and neighbours/postmen whoever used to help her up which meant she pretended she was safe at home alone when she really wasn’t! We needed it all recorded and needed to phone the ambulance to help lift her to get her out of her home and into care.

StMarie4me · Yesterday 18:29

Supersimkin7 · 05/09/2026 21:45

Call the ambo, they’re used to it.

And when all the ‘Ambos’ are out picking up people who’ve fallen, and there are no ‘Ambos’ (sorry, you mis-spelled degree qualified medical professionals) available to go to a cardiac arrest or stroke, because they’re picking up Fred who falls weekly, maybe people might think there’s a better way…
Camel lifting equipment should be available in every community like DeFibs are.

MyRareScroller · Yesterday 18:32

YANBU. And if you injure your back, it could well end up being a permanent injury.

Themsofcoffee · Yesterday 18:34

Absolutely don't help. Carers will not help with falls in this manner for that very reason.
I would discuss this with the other neighbours and let them know it's getting too much. Also the couple's children.

It may be that your area has a falls response team for people who have had non injurious falls.

tara66 · Yesterday 18:35

Mischance · Yesterday 18:07

Give them the information they need to get a pendant alarm system from the LA. If he falls they press this and it goes to a central answering base who will then get in touch with whoever they have been given as the contact (usually a family member) and the responsibility becomes thier's. If they cannot help then the call centre calls an ambulance to lift him.

It sounds as though they have not had the proper assessments and OT involvement to help keep them safe. You need to tell them that lifting him has harmed you and you can no longer do this. Give them the contact details for getting an OT in from the LA, usually via SSD.

I know that it is hard to refuse to help, but there is more than one way of helping him. You do not have to do it yourself but make sure that they know about proper sources of help.

It is ideal if they ask for that help themselves but you can refer them to SSD as Vulnerable Adults and they then have a duty to assess.

THIS. Your Council will have Adult Services.
They will give your neighbour the ''equipment'' they need to contact help. They also need to hold the door keys to the property - they come but where I am they (adult services) are not qualified to lift person and they have to call someone else (who?) to do that i.e. the lifting - who is qualified!
You - I presume are not ''qualified''.

Mumbles12 · Yesterday 18:36

FluffyBenji23 · Yesterday 18:03

I had a similar experience with an elderly neighbour of my Mum's. I helped her for years until it became obvious she needed professional support. Her family were useless, living abroad. Finally my Mum's illness became terminal and I couldn't help the neighbour anymore. She started to fall, finally breaking her hip and being forced to go into a nursing home miles from friends. If only she'd accepted support she could have stayed at home. She'd plenty of money!

Edited

This is so common isn't it.
OP you need to stop. I'm all in favour of helping people and being a good neighbour but you're papering over the cracks / propping up a failing system. The family need to get proper support in place.

outerspacepotato · Yesterday 18:44

If you've torn your ACL, you're going to be quite busy with your own recovery and PT and lucky to not need surgery. You might have issues with that knee down the road and you will not be safe lifting other people.

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