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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To ask if I’m being overly picky, or if you’d mention these things in an Airbnb review?

182 replies

raisemyheartrate · 31/08/2026 07:32

I’m currently staying in an Airbnb, solo, and thinking about the review I’ll write.

There are two main sticking points for me:

  1. The listing did not mention, anywhere, that key pick up for the flat is located about half a mile down the road. I didn’t get check in instructions until the day of check in. I had to drag my bags to the flat, at 1 in the morning. It’s just an annoyance that to be honest, I would have avoided if I’d known about it.
  2. The courtyard is really not as described. It was pictured to look huge, with a sea view and sun all day. In reality you can’t see the sea unless you’re in the flat, and the sun is gone by about 8:30 in the morning.

AIBU to mention these? It was an expensive apartment so I think I’m being slightly more critical than I’d usually be

OP posts:
Fast800goingforit · 31/08/2026 09:01

We've used Airbnb a few times. You often find the same accommodation is advertised on several different booking platforms. I use the Airbnb photos, what is stated in reviews, and other listings to figure out where it is (you don't get the precise location details until shortly before arrival) - the photos often show adjacent businesses - and locate the place on Google Earth to check views, etc. If it's in Spain the listing will include the tourist licence number.

BIWI · 31/08/2026 09:00

When I've had negative stuff to report, unless it's something that would majorly impact someone's choice, it's been in a private message to the host, rather than in my public comments. e.g. we stayed in a place in Sydney which was great, but the mattress on the bed was awful - one of those that has a huge dip in the middle. I reported it privately as I felt that was something that could easily be remedied, and it didn't detract from the rest of the accommodation, which was very good.

TallagallaPenguin · 31/08/2026 09:00

I’d absolutely mention both, politely. Useful info is better than gushing.

Note for those planning arrivals that the key for the property is located at the hq 20 minutes walk away.

Lovely sea views from within the flat. The pretty sunken walled courtyard doesn’t have the sea views, but you can enjoy early morning sun up to 8.30am (in August when we stayed).

maudelovesharold · 31/08/2026 08:57

Definitely mention the key. Some people might not be able to walk a distance to retrieve a key, or want to, on their own at 1 a.m.
The courtyard - if it has been photographed and presented as a feature, with sun, a sea view and larger than it is irl, then yes, I would mention it. Some people might book on the basis of this expectation alone. Be factual in the review, but you can express your disappointment at the inaccuracies, in the option they give of leaving a PM for the host.

FunnyOrca · 31/08/2026 08:57

Ineffable23 · 31/08/2026 07:39

I'd mention both. I'd probably be neutral and factual about the courtyard, not mentioning the view but mentioning that it's shady. "Early morning sun in the courtyard, with shade from around 9am". As for some people that's a positive just as much as it's a negative.

Yes, this is a useful review to others. I would be glad to know there is shade and more likely to book.

Shangle · 31/08/2026 08:56

Absolutely mention courtyard. There are some people who may book specifically with the idea of sitting in the sun with a book gazing out to sea all day

Epdrenching · 31/08/2026 08:55

Of course you should mention both.
I have used sites dozens of times and never walked anywhere to collect a key.
That information would have been enough for me to scroll on.
The sea view is sneaky, so yes clarification is helpful.
That is why reviews are so important.

Scout2016 · 31/08/2026 08:55

I would be pissed off if I chose an expensive place because I thought I could sit in the courtyard looking at the sea, only to get there and find it's not possible and sneaky photography has been used to give a false impression.

And a sea view is very much the sort of thing that would sway me towards going for one place over another. So yes I would say.

Fast800goingforit · 31/08/2026 08:55

It's possible the key safe is either new or has been moved because of some issues around it being at or close to the flat. Or perhaps despite the instructions, someone has met people arriving at other times.

Ace56 · 31/08/2026 08:54

Yes, I would mention both issues in the review.

No need to mention them to the owner as it’s clearly @Premierinnsleep! No other explanation why a random poster would be so hell bent on proving you wrong, OP 😂

SethAndReubenTooSendGaloshes · 31/08/2026 08:54

Springstep · 31/08/2026 08:36

We had similar with a ‘sea view’. Property on both booking.com and ABNB. Just before flying out was reading some reviews on other site which said instead of sea view they were facing a road. Once we arrived we had same issue ( set of apartments some with genuine sea view and 1 without). Prior to phoning to complain looked for similar negative reviews on ABNB and they were gone, totally disappeared. (Did get ‘upgraded’ to a sea view apartment after complaining as pointed out sea view specifically mentioned in description). Still don’t know how they managed to get rid of negative reviews, to make sure our review didn’t disappear gave it a high score and included info in written review.

Negative reviews aren't deleted but Airbnb promotes the best reviews to you so unless you filter by 'lowest rated' you won't see them

SethAndReubenTooSendGaloshes · 31/08/2026 08:52

AllJoyAndNoFun · 31/08/2026 08:46

In answer to why people don’t mention the negatives or couch them in very nuanced terms: The air bnb host reviews you after they see your review which impacts your future bookings on popular properties. A lot of people ( including me tbh) take the view that where you’ve been is a sunk cost if it was bad - you just won’t go back- and you don’t want a shitty review from them. That said I would mention the key safe and just write something like “ key safe is at x so stop off on the way in the taxi to save yourself a walk” or something.

No they don't!
Neither party sees the review until either both have been left or the review window has expired. Maybe people think this and that affects their review but Airbnb is quite clear that this isn't the case when it prompts you to review.

Vroomfondleswaistcoat · 31/08/2026 08:50

Definitely mention the key. Yes, you might possibly have got the information about the inconvenience of pick up in time to cancel the accommodation - but who wants to try to find substitute accommodation in a very specific place at the busiest time of year with only 24 hours warning? Also, if you are travelling, it's possible to miss the communication regarding where and when of key pick up until you arrive.

The courtyard? I'd do as others suggest and mention it within the body of your review as a 'space that gets the sun for your morning coffee and then in the shade' type of neutral comment.

Lentilcakes · 31/08/2026 08:47

The key thing is annoying and has happened to me too - my friend and I were on foot and had to get the key from the back of a shop about 10 mins walk away - again didn’t get this info until the day before so I’d def mention that.

AllJoyAndNoFun · 31/08/2026 08:46

In answer to why people don’t mention the negatives or couch them in very nuanced terms: The air bnb host reviews you after they see your review which impacts your future bookings on popular properties. A lot of people ( including me tbh) take the view that where you’ve been is a sunk cost if it was bad - you just won’t go back- and you don’t want a shitty review from them. That said I would mention the key safe and just write something like “ key safe is at x so stop off on the way in the taxi to save yourself a walk” or something.

BrokenJemima · 31/08/2026 08:41

We had to recently collect a key a 7 minute drive away from the actual accommodation as owner was away. This wasn’t ideal but we were in a car so could get taxi to wait. I think both things you describe can go politely in a review as per suggestions posted and the lucky poster must be a former holiday let owner !

Minka21 · 31/08/2026 08:39

I would mention the key pick up, and I would also mention the courtyard. The sun and view from the courtyard would be one of the reasons I booked, so as a potential guest I would like to know. It won't matter to some, that's fine, they will still book anyway.

Somethinggg · 31/08/2026 08:37

Keysafe is clearly going to be an issue to most people, I'd certainly want to know about that before booking. You could mention the courtyard too but I'd probably do it in a way that makes it clear you know some people would like that.

OutOfTheOtherSide · 31/08/2026 08:37

I'm intrigued to understand how a photo can show somewhere has 'sun all day'.

I agree it would be good to say something about all day shade though as it would help future bookers (I wouldn't book somewhere in summer that said this so, as a reader, I'd be grateful).

Springstep · 31/08/2026 08:36

We had similar with a ‘sea view’. Property on both booking.com and ABNB. Just before flying out was reading some reviews on other site which said instead of sea view they were facing a road. Once we arrived we had same issue ( set of apartments some with genuine sea view and 1 without). Prior to phoning to complain looked for similar negative reviews on ABNB and they were gone, totally disappeared. (Did get ‘upgraded’ to a sea view apartment after complaining as pointed out sea view specifically mentioned in description). Still don’t know how they managed to get rid of negative reviews, to make sure our review didn’t disappear gave it a high score and included info in written review.

LillianGish · 31/08/2026 08:34

If those things bother you then it's fair enough to mention them. But be reasonable about the good points of the rental too. DS is currently in Athens staying in one of the cheapest apartments he could find - a small studio with a bed on a mezzanine level and a tiny wet room. He figured it would be fine as he's on his own and planned to be out all day. The listing mentions a balcony and one review said this was useful for drying washing. Several reviews focussed on the inconvenience of a wet room, with water going everywhere. What NOONE - not a single reviewer - mentioned is that the balcony is in fact a terrace across the entire roof of the building for his sole use, many times bigger than the studio, with a 360 degree view of Athens. A very pleasant surprise for DS, but quite incredible that other visitors were so focussed on minor niggles they forgot to mention this.

SweetnsourNZ · 31/08/2026 08:34

Keynes. Courtyard if advertised as sunny either by photos or verbal description.

JackieMac77 · 31/08/2026 08:32

I've stayed at an AirBnB where the key was located at a corner shop (KeyNest) - it wasn't a problem as the owner gave clear directions to it in the communications.

raisemyheartrate · 31/08/2026 08:32

feellikeanalien · 31/08/2026 08:31

I've stayed in quite a few AirBnbs and also through booking.com and I've never had to walk half a mile for the key.

I've had a host meet me at the property. Would they have done that if you weren't arriving so late I wonder?

Walking half a mile with luggage in a strange place in the middle of the night is not acceptable in my opinion and I would mention it. The terrace I wouldn't bother with unless they said specifically there were sea views from there.

No the only option was the key safe

OP posts:
comeoncolleen · 31/08/2026 08:31

MelonSorbet · 31/08/2026 07:44

I wouldn't mention either. Half a mile isn't far. I'm used to walking as I don't have a car so it wouldn't even register as an inconvenience with me. It must have taken ten minutes to get from the key pick up to the apartment, if that.

But in the middle of the night, perhaps after a long journey, lugging your bags???? A mile's walk is not nothing in this case.