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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think that this was unacceptable from solicitors

129 replies

princessposy · 18/08/2026 20:09

DH doesn’t think this is a hugely big deal but I am really irritated by it.

I am selling a property. Estate agents recommended a solicitor so got a quote, paid them, sent some paperwork off then heard nothing for a few weeks. Probably should have chased it but there has been an awful lot on.

It transpires the solicitors have been sending forms and so on to an incorrect email address. It’s just my name at gmail dot com but my name is similar to a more common one. So as well as not getting the emails, they’ve been going to someone with a similar name to mine.

The solicitors didn’t seem bothered at all and just forwarded the emails to the correct email address.

AIBU to think that’s not acceptable? Or am I overreacting?

OP posts:
princessposy · 18/08/2026 20:14

Yeah - I’m just really annoyed they’ve sent confidential emails to a completely different woman and were so blasé about it. No sort of ‘terribly sorry, will be more thorough in future.’

OP posts:
Lovingbooks · 18/08/2026 20:13

Have you looked them up on online reviews, what other customers thought? It’s not a great start but often solicitors recommended by estate agents are a larger firm with huge caseloads.

princessposy · 18/08/2026 20:12

@Innerearitch i haven’t, no. Tbh, the solicitors are the ones my thread is about, not me. I already know I’m useless but I’m not paying me Smile

OP posts:
Innerearitch · 18/08/2026 20:11

Probably should have chased it but there has been an awful lot on.

yup.

Weeks have passed and you haven’t enquired how your house sale is developing with your solicitor?

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