Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To be really peeved with local jewellers?

41 replies

adotburr · 16/08/2026 22:11

I have a ring that has great sentimental value as it was a gift from my now deceased father.

He gifted it to me when I was a teenager and I’m now in my 30s, so I have changed a lot. It’s not worth much (just silver) but has huge sentimental value.

I went in to a local jewellers and explained that whilst I could turn the ring quite freely, I could no longer get it over my knuckles. This was not a sudden change, just as my body has changed and I no longer have slender teen fingers! I was concerned that if it ever needed to be removed for some reason I’d have to ruin it, so wanted to know if I had options.

The lady I spoke to said she would recommend cutting off the ring and then having it repaired and resized. On her recommendation, I went ahead with this. She assured me prior to the cutting that it could 100% be fixed and would be fine. She cut it off and advised to go back in 2 weeks to ensure that my finger definitely wasn’t swollen.

I went back, and was first told the repair couldn’t be done. It was only when I argued against this based on previous advice that another person came and corrected the infila colleague and measured my finger and sent the ring off for repair.

It came back good as new and perfect.

Except after 6 weeks it snapped right at the repair site.

I took it back to the jewellers and said I wasn’t bothered how much it cost but I wanted it fixing due to the sentimentality. They again said it couldn’t be done but then said actually it could. It was sent off and repaired and again came back fine.

Except now it has broken again in the exact same spot.

I am first of all distraught, this is the piece of my father that I carry with me everywhere. It feels like my tie to him and it is truly my most treasured possession. The idea of it being broken or irreparable or that I may not be able to wear it every day really upsets me.

I am secondly really annoyed. I didn’t strictly need it cutting off - it was certainly not disrupting blood flow etc. it was only on the recommendation and assurance of the jewellers that I did this. I’m so annoyed that I trusted them and that I did anything at all.

I’m going to take it again and ask that it is repaired again and possibly restrengthened (if that is an option) but I’m not sure what they will say.

AIBU to be quite annoyed about all this?

OP posts:
New posts on this thread. Refresh page
Millytante · 17/08/2026 18:28

Have you any other silver jewellery you could ‘sacrifice’, so that some really good silversmith might recreate your fragile ring with a stouter band using the blended silver?

When my mother died in England, what little jewellery she had (including her ‘post-War scarcity’ wedding ring) was missing from her meagre possessions in her care home, but she still had a silver BVM pendant bought yonks ago at Lourdes. I just craved some small, wearable memento to bring back with me to Ireland, along with her ashes.
A Miraculous Medal was not my scene in terms of jewellery, but at the time, I had lying around a very small circular pendant meaningful to me, but I rarely wore it, not really loving necklaces, and I had a brainwave.
Bung it all in together and make a new silver ring using my circular pendant as the ring’s feature (not sure what to call it: the part played by a gemstone etc!) and Mum’s melted down medal to make a silver band onto which it’d be soldered.
It worked like a dream, and the ring gives me very great pleasure still. Pretty inexpensive too, and the young jeweller told me he enjoyed the challenge.

(Only a silversmith/independent jeweller would undertake this I think, certainly not Ratner’s or H Samuel et al.)

adotburr · 17/08/2026 18:20

CrazyMidget · 17/08/2026 17:55

OP, I've read more of your posts. Given your emotional attachment to this ring, if I were you I would just keep it in a ring box at home and use it as a kind of talisman to hold sometimes. And you would know it's there, sending you comforting vibes. It's very, very important to you, and imagine how you'd feel if you lost it.

I completely understand your suggestion but this is the exact thing I want to avoid. Having to keep it stored at home is the same as not having it to me. I have lots of his things at home that I look at sometimes, but this is what I carry always, so it’s really important that I can still do that (even if it needs to be re-set or placed onto a necklace etc)

OP posts:
CrazyMidget · 17/08/2026 17:55

OP, I've read more of your posts. Given your emotional attachment to this ring, if I were you I would just keep it in a ring box at home and use it as a kind of talisman to hold sometimes. And you would know it's there, sending you comforting vibes. It's very, very important to you, and imagine how you'd feel if you lost it.

CrazyMidget · 17/08/2026 17:49

Coincidinki · 16/08/2026 22:19

For goodness sake, don't take it back a third time. Go somewhere else, even if you have to travel. Talk to more than one jeweller and get opinions.

I have had rings resized, there are two methods - stretching, or inserting a piece into the shank. Which (if either) is suitable depends on the extent of resizing, the thickness of the shank and the design of the ring. The plainer the ring, the easier it is to resize - any stones on the shank make it more complex.

That remind me of when I had a ring that I loved made larger and the jeweller stretched it. It looked terrible. I took it somewhere else and had a piece inserted into the shank. Now it looks like it always did - has a proper thick shank, instead of the thin, stretched-out mess I got the first time.

OP, it sounds as if you need to have a piece inserted into the shank. PLEASE don't go back to this jeweller. They're talking rubbish about the heat. Take it somewhere else, even if you have to travel.

TheWytch · 17/08/2026 17:43

And I've just seen your photo.

If I was doing this repair (and with it's history off failing) I would probably just replace the shank completely

TheWytch · 17/08/2026 17:40

Silver doesn't laser well. A traditional solder repair might be better.

You've given them the chance to repair it and they've failed. Now get it done elsewhere and claim against them for the cost. There is plenty on the net about botched jewellery repairs and your rights.

Try and find a jeweller with a bench jeweller onsite. There are still some around. Don't be taken in by "we use a "Hatton Garden" jeweller", there are some really shoddy repairers working there.

Coincidinki · 17/08/2026 17:32

adotburr · 17/08/2026 12:00

Thank you for these kind words. My dad was a big Only Fools fan so seems like a weird sign that you happened to reference that! I agree that a new shank may be the best thing to do to preserve things, thank you

Oh, how lovely! My husband and I are huge fans, we quote OFAH all the time - your dad must have had a smashing sense of humour!

murasaki · 17/08/2026 16:21

Is it worth pointing out to the next jeweller that you do fiddle with it a lot and so it needs a really strong fix? I hope you get it sorted.

Badbadbunny · 17/08/2026 16:21

For everyone saying don't take it back to the same place, you do realise that there are very few people doing jewelry repairs etc., so many shops will use the same people to do it, most won't be doing it "in house" themselves. So even if you take it to a different jewellers the chances are that they'll send it to the same people to repair it!!

CatLady199 · 17/08/2026 16:16

I'd demand a refund for their botch up and go elsewhere.

Loulou4022 · 17/08/2026 16:07

You need to go to another jewellers. My engagement ring was too big so was cut and resoldered to be resized and hasn’t broken after 4 years!

adotburr · 17/08/2026 12:00

Coincidinki · 17/08/2026 07:53

I think it was the right thing to do - having a ring you can't take on and off is a danger. If you had an accident or injury it would have to be cut off in haste and might be irrevocably damaged or even lost if you'd been in a serious accident and everything was chaotic. Plus, you can't remove it if you're doing something that might damage the stone, e.g. cleaning - glass stones are prone to chipping, breaking and scratching.

The stone in a ring with a plain shank like yours is the continuity part, not the shank - how many famous diamonds have been reset again and again throughout history? It can be set in a new shank if needed. A ring with a plain shank isn't like Trigger's broom that had 17 new heads and 14 new handles, you have the stone, the essence of the ring, reset if needed.

Thank you for these kind words. My dad was a big Only Fools fan so seems like a weird sign that you happened to reference that! I agree that a new shank may be the best thing to do to preserve things, thank you

OP posts:
Neuronimo · 17/08/2026 10:45

It's a lovely ring Op, sure you can get it sorted.

Coincidinki · 17/08/2026 07:53

adotburr · 17/08/2026 07:35

Thank you for the advice. I know it definitely needs some tlc and that it isn’t designed to have lasted as long as I have had it. I did consider trying to purchase a replica and then keeping this one safe but it doesn’t feel the same somehow. I’d be fine with them taking it apart etc in order to repair it, the place I’ve been before hasn’t suggested this. I’m just really annoyed with myself for agreeing for it to be cut off as I feel like I’ve created all these problems myself

I think it was the right thing to do - having a ring you can't take on and off is a danger. If you had an accident or injury it would have to be cut off in haste and might be irrevocably damaged or even lost if you'd been in a serious accident and everything was chaotic. Plus, you can't remove it if you're doing something that might damage the stone, e.g. cleaning - glass stones are prone to chipping, breaking and scratching.

The stone in a ring with a plain shank like yours is the continuity part, not the shank - how many famous diamonds have been reset again and again throughout history? It can be set in a new shank if needed. A ring with a plain shank isn't like Trigger's broom that had 17 new heads and 14 new handles, you have the stone, the essence of the ring, reset if needed.

adotburr · 17/08/2026 07:35

Thingsthatgo · 16/08/2026 23:12

Thanks for the photo. The problem with silver is that in order to solder it it needs to be fairly consistently hot all over (gold can be soldered by getting it hot just near the solder). This is to do with the conductivity of the metal.
The stone is your ring cannot tolerate any heat at all or it will break.
Your best bet is to find a jeweller with a laser welder, because that will not affect the stone.
Alternatively, a jeweller can take out the stone to do the repair and then reset it.
I cannot stress enough to you that your ring is not very strong, a silver setting like that is not designed to last a lifetime. I would find a jeweller that you trust and take it in annually for a service. They can clean it and check it over for any repairs that need doing before you lose the gemstone.

Thank you for the advice. I know it definitely needs some tlc and that it isn’t designed to have lasted as long as I have had it. I did consider trying to purchase a replica and then keeping this one safe but it doesn’t feel the same somehow. I’d be fine with them taking it apart etc in order to repair it, the place I’ve been before hasn’t suggested this. I’m just really annoyed with myself for agreeing for it to be cut off as I feel like I’ve created all these problems myself

OP posts:
Thingsthatgo · 16/08/2026 23:12

Thanks for the photo. The problem with silver is that in order to solder it it needs to be fairly consistently hot all over (gold can be soldered by getting it hot just near the solder). This is to do with the conductivity of the metal.
The stone is your ring cannot tolerate any heat at all or it will break.
Your best bet is to find a jeweller with a laser welder, because that will not affect the stone.
Alternatively, a jeweller can take out the stone to do the repair and then reset it.
I cannot stress enough to you that your ring is not very strong, a silver setting like that is not designed to last a lifetime. I would find a jeweller that you trust and take it in annually for a service. They can clean it and check it over for any repairs that need doing before you lose the gemstone.

Lifelover16 · 16/08/2026 23:04

Are you anywhere near Birmingham? There are a good few jewellers with workshops on site in the famous jewellery quarter. They offer free advice about repairs and remodelling.

edited for additional information

adotburr · 16/08/2026 23:04

Thingsthatgo · 16/08/2026 23:01

has the silver worn very thin? sometimes the shank of a ring can be so thin that it snaps very easily- especially in silver.
Does it have any gemstones? Would you consider posting a photo? I might be able to advise you. If not, maybe describe the design.

its definitely no thinner than the rest of the ring where it is snapping and it’s also definitely snapping exactly where they cut it!

its a plain silver band with a (probably glass) stone in four prong setting. I have uploaded a stock image of pretty much exactly what it’s like (photo will probably be pending!)

To be really peeved with local jewellers?
OP posts:
Thingsthatgo · 16/08/2026 23:01

has the silver worn very thin? sometimes the shank of a ring can be so thin that it snaps very easily- especially in silver.
Does it have any gemstones? Would you consider posting a photo? I might be able to advise you. If not, maybe describe the design.

Redpaisley · 16/08/2026 22:57

adotburr · 16/08/2026 22:39

I do already wear a necklace and I like the feeling of the ring on my finger - it brings me a lot of comfort from anxiety being able to fiddle with it in a very non-obvious way. But if it’s truly ruined at least this would still keep it with me!

Can you fill the gap where it’s broken with gold? Will it look good?

nomorekitchenislandsplease · 16/08/2026 22:48

adotburr · 16/08/2026 22:45

If it was truly unfixable then I would do this, but I’d prefer not to. I really like the feeling of having it on my hand (I’m very used to it!) and I like to fiddle with it to ease anxieties in a way that isn’t obvious. Sounds daft but it helps me feel like dad is calming me down. I also don’t really take it off unless I have to, so it doesn’t have the stress of being on/off all the time!

I hope you can get a good repair. That jeweller being surprised that silver doesn't behave like gold doesn't sound very experienced so surely there will be someone better out there. I know nothing about it, but I'd guess there would be some way of adding a little bit of extra silver to the inside of the ring to make it stronger. Good luck.

adotburr · 16/08/2026 22:45

nomorekitchenislandsplease · 16/08/2026 22:42

Would you consider having it repaired one last time (by a different jeweller preferably) and made into a pendant you could wear every day on a simple chain? Perhaps they could make the break point stronger at the same time as attaching a loop for the chain to go to, IYSWIM. Then you wouldn't have to stress it by pushing it on and off your finger every day.

If it was truly unfixable then I would do this, but I’d prefer not to. I really like the feeling of having it on my hand (I’m very used to it!) and I like to fiddle with it to ease anxieties in a way that isn’t obvious. Sounds daft but it helps me feel like dad is calming me down. I also don’t really take it off unless I have to, so it doesn’t have the stress of being on/off all the time!

OP posts:
NotAnotherScarf · 16/08/2026 22:42

adotburr · 16/08/2026 22:28

I am tempted to complain but I was worried it wouldn’t get me anywhere, perhaps I should though

If sold you a TV that didn't work what would you do...jewellery alterations happen every day. They add precious metal and stretch things out, its happened for thousands of years

nomorekitchenislandsplease · 16/08/2026 22:42

adotburr · 16/08/2026 22:35

Gosh that’s awful, I’m so so sorry! I bet you were devastated!

Honestly this ring means so much to me it’s hard to explain. Probably one of the worst things is every time it breaks I have to take it off and I feel like a whole part of me is missing

Would you consider having it repaired one last time (by a different jeweller preferably) and made into a pendant you could wear every day on a simple chain? Perhaps they could make the break point stronger at the same time as attaching a loop for the chain to go to, IYSWIM. Then you wouldn't have to stress it by pushing it on and off your finger every day.

adotburr · 16/08/2026 22:41

Thingsthatgo · 16/08/2026 22:36

I would take your ring to a different jeweller.
First of all go to a jeweller that has a workshop on site. Explain the problems that you have had with the ring, and ask if they can repair it. Then - ask how they will repair it. They might be able to laser weld it.
I work in the industry and we can repair almost anything in our workshop, but some pieces of jewellery are very labour intensive to repair properly. We often charge more for our work than the piece cost in the first place - but people are prepared to pay when an item has sentimental value.
We guarantee our work for a year.
Do you know why they thought it might be impossible/difficult to repair?

This is very helpful thank you. They didn’t really say why it was such a problem other than that the silver heats too quickly to repair in the same way they’d repair gold! I know nothing about this stuff so really just took their word for it.

id easily pay over and above what it’s worth to have it fixed - its value is probably £20 and that’s only based on the value of the silver! But to me its priceless and I’d do anything to always have it

OP posts: